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afterdawn.com > forums > digital video > video - software discussion > cisco 8650hdc dvr problem - where to ask for help?
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Cisco 8650HDC DVR problem - Where to ask for help?
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bigbigtex
Newbie
_ 		25. October 2012 @ 13:07 _ Link to this message    Send private message to this user   
I have a g-i-g-a-n-t-i-c recurring problem with my cable tv's DVR. Charter Commun. uses the Cisco DVR and it is auto-rebooting.

When it reboots, it loses a-l-l my stored recordings and the future recording schedule gets deleted. Everything gone! Then I won't let me record but one show at a time.

Where can i post this request for help?
Which forum here?
Or is there a better online forum at some other site?

Thanks!!
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rulisky
Senior Member
_ 		30. October 2012 @ 16:25 _ Link to this message    Send private message to this user   
If I understand correctly, this is the dvr from your cable provider supplied by them to use on their cable system.

Have you contacted THEM??!!
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bigbigtex
Newbie
_ 		30. October 2012 @ 16:42 _ Link to this message    Send private message to this user   
Of course I have spoken with them. Every time they say "that's weird" or "i've never seen that before". They are not the most educated folks in America, as you probably know.

I am on my own for this since they are clueless. Hence, the question is here.
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JST1946
Senior Member
_ 		30. October 2012 @ 18:36 _ Link to this message    Send private message to this user   
Take the DVR back and tell them to give you another one because the one they gave you isn't working properly.
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20 Year U.S.Army Veteran.Vietnam 1969-1972 101st Abn.Div.
JST1946
Senior Member
_ 		30. October 2012 @ 18:36 _ Link to this message    Send private message to this user   
Take the DVR back and tell them to give you another one because the one they gave you isn't working properly.Sorry it double posted on me for some reason.
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20 Year U.S.Army Veteran.Vietnam 1969-1972 101st Abn.Div.

This message has been edited since posting. Last time this message was edited on 30. October 2012 @ 18:38
bigbigtex
Newbie
_ 		30. October 2012 @ 18:42 _ Link to this message    Send private message to this user   
Originally posted by JST1946:
 Take the DVR back and tell them to give you another one because the one they gave you isn't working properly.Sorry it double posted on me for some reason.
I've done that 3 times this year!
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rulisky
Senior Member
_ 		30. October 2012 @ 19:59 _ Link to this message    Send private message to this user   
Switch service provider!
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bigbigtex
Newbie
_ 		30. October 2012 @ 20:03 _ Link to this message    Send private message to this user   
It started in January 2012, when they swapped out a Scientific Atlanta dvr (small hard drive) with a Cisco dvr (10x larger HD).

I know it has to do with this model, but can't put my finger on it. Of course, the techs, installers and service people do not have trouble shooting equipment or skills.
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rulisky
Senior Member
_ 		30. October 2012 @ 20:22 _ Link to this message    Send private message to this user   
If they can not or will not fix it or replace it - I stick with my last comment. Dump 'em.
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