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Dell accused of 'dishonest business practices'
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The following comments relate to this news article:
article published on 24 August, 2009
The Citizens for Responsibility and Ethics in Washington (CREW) has accused the computer manufacturer Dell of 'dishonest business practices' this week, claiming that the company does not always honor its much advertised 'next-day parts and labor warranty.'
CREW has created a new website as well with the banner posted below, and has asked any user that has been wronged by Dell to post ... [ read the full article ]
Please read the original article before posting your comments.
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Chroma45
Suspended due to non-functional email address
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30. August 2009 @ 23:29 |
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Quote:
Fair point while i did direct the neophytes to get a friend to help them.
I've never been one to encourage people remain ignorant about things they need. But consider even with a name band PC, both people will need the same skills?
Consider Mr. Murphy shows up right on time Saturday afternoon when you need to get you stuff done by Monday... Name brand or build your own you'll both need to trouble shoot and figure what you need.
I would say the do it your selfer here would be in a far better position to handle it. First whoever helps them build it should educate them as they build it. Additionally, I have various parts from many old machines just about anything could go out on me, i'd be able to diagnose it, replace and be up and running hours before Dell would come to help, or the point of the article here, from the time they were suppose to be there...?
Name brand FTL!
Yes but name brand comes with tech support which build yourself does not (begging friends doesn't count). There is definitely an advantage to buying name brand and it's support. When I visit my parents they always ask me about building them a computer and I always just help them buy a name brand PC. They don't have the technical skills to fix it and I can't help them from another city. Everybody should know how to fix things but we all don't have the time to learn to fix everything and PCs are no different. I can barely fix my car or half the electronics I own either and that's why there are warranties.
Also IBM were very good PCs but as stated you pay for what you get; IBMs were much more expensive.
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Senior Member
4 product reviews
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31. August 2009 @ 00:24 |
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Quote:
Quote:
Fair point while i did direct the neophytes to get a friend to help them.
I've never been one to encourage people remain ignorant about things they need. But consider even with a name band PC, both people will need the same skills?
Consider Mr. Murphy shows up right on time Saturday afternoon when you need to get you stuff done by Monday... Name brand or build your own you'll both need to trouble shoot and figure what you need.
I would say the do it your selfer here would be in a far better position to handle it. First whoever helps them build it should educate them as they build it. Additionally, I have various parts from many old machines just about anything could go out on me, i'd be able to diagnose it, replace and be up and running hours before Dell would come to help, or the point of the article here, from the time they were suppose to be there...?
Name brand FTL!
Yes but name brand comes with tech support which build yourself does not (begging friends doesn't count). There is definitely an advantage to buying name brand and it's support. When I visit my parents they always ask me about building them a computer and I always just help them buy a name brand PC. They don't have the technical skills to fix it and I can't help them from another city. Everybody should know how to fix things but we all don't have the time to learn to fix everything and PCs are no different. I can barely fix my car or half the electronics I own either and that's why there are warranties.
Also IBM were very good PCs but as stated you pay for what you get; IBMs were much more expensive.
if your a do it yourselfer that knows what he's/she's doing then support from a Oem would run out before you have an issue with you custom built pc.
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jposey
Newbie
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3. September 2009 @ 10:22 |
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Originally posted by Hopium:
if you have service contracts and warranties or even bought a dell you deserve to get screwed
I have 2 Dell Studios. 1 Core 2 Duo, 3 gig mem and 1 Pentium Duel Core, 3 gig mem. Both have well built cases with easy access to preform maintenance. Vista 32 bit Home Premium on Pentium Duel Core. Vista 64 bit on the Core 2 duo. Both preform well. A few weeks ago the slot drive DVD burner on mine took a dump. I went to chat support on Saturday Night at 11pm. 20 min I had them agree to ship me a new Burner and I had that Monday. An upgraded drive built by Sony. I installed. Although not a job for novice I had no issue with how this was handled. Infact it was on of my better experiance with any manufacture ever. Both LapTops are my first Dells. No Interest finance for 9 months. The Pentium 15 inch Studio with finger print reader and many other nice features was 600 bucks. The Core 2 Duo same set up as other 675 bucks. They may not be the best but certinally not the worst. I have owned many computers over the years. I have built my own desk tops for 20 years. From my experiance so far I will purchase Dell LapTops again when needed.
Both will play NetFlix streaming movies in HD with out issue on my 50 inch Plasma Big Screen. Handle multi task well, came with ample software. I love the finger print readers for all my pass words.I bought both of these on sale. Reg about 800 to 900 bucks. You get what you pay for in laptops. The case on the Dell Studios is best on market hands down.
JP
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Chroma45
Suspended due to non-functional email address
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3. September 2009 @ 23:09 |
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If your a do it your selfer that knows what he's/she's doing then support from a Oem would run out before you have an issue with you custom built PC.
And if you do have a problem? I just had an issue with a Dell Optiplex 330 CD-ROM being stuck open, probably a student broke it, and called tech support at 3:00PM. At 10:00 AM the next day I received a new drive with a return UPS label. You tell me which OEM company will pay both ways shipping and send you a new part within 2 business days? The fact of the matter is that if you buy enterprise/corporate PCs from dell the support is much better than OEM.
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Senior Member
4 product reviews
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3. September 2009 @ 23:20 |
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Dell is an OEM, i also never said there Support was bad.
if anything i was defending the DIY point of veiw.
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SomeBozo
Member
2 product reviews
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4. September 2009 @ 00:35 |
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If your a do it your selfer that knows what he's/she's doing then support from a Oem would run out before you have an issue with you custom built PC.
Most often 99% of the time if things will go bad they will do so at one of two times. Either immediately when you get the new components, main reason to run burn in test to ensure you test/stress the system when you get it
The other time is well after the warranty.
From previous experience, given i have built a machine for myself on avg every 15 months, as well 2 machines per year for friends for the past 15 years, interesting only asus components have ever gone bad on me, two mother boards, one video card and one network card card, all asus, before switching to asus and after switching away from them, no other things have ever gone bad for me.
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