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Xbox 360 has 54.2 percent failure rate
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The following comments relate to this news article:
article published on 19 August, 2009
According to a GameInformer article, the Xbox 360 still has a high failure rate, of 54.2 percent, due to the dreaded RROD, e74, and other errors, a number much higher than its current console rivals.
The PlayStation 3 had a 10.6 percent failure rate and the Wii was even lower, at 6.8 percent.
The survey used 5000 readers, but the article does mention a few notes to go along with the ... [ read the full article ]
Please read the original article before posting your comments.
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varnull
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20. August 2009 @ 00:25 |
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Talk about a screwed up survey.. Quote:
the title should read something like 54.2 percent of GameInformer readers' 360 consoles fail.
Still not quite accurate.. it should read "the title should read something like 54.2 percent of GameInformer readers' who responded to our survey where they didn't even have to prove they own a consele reported a failure."
Now we know happy customers very rarely have enough of a beef with something to waste their time responding to a survey on a product. Most happy customers don't even bother reading those kind or articles in the first place.. they have better things to do with their lives.. enjoying a good game perhaps ;)
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Senior Member
4 product reviews
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20. August 2009 @ 00:27 |
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Originally posted by Morreale:
Yay :D
ill one up you panda on a go cart.
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chris4160
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20. August 2009 @ 00:37 |
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Quote:
Originally posted by Morreale:
Yay :D
ill one up you panda on a go cart.
Or when things get really heated:
Btw here's the original panda:
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Newbie
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20. August 2009 @ 10:13 |
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My neighbour bought his at Best Buy with the warranty plan after his 5th unit in 2.5 years they gave him a credit towards PS3 he has been happy ever since. Most of problems were red ring of death I believe he calls it.
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Interestx
Senior Member
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20. August 2009 @ 11:07 |
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Originally posted by ZippyDSM:
Can you not read above?
This one alludes to it being 16% on current units
http://www.1up.com/do/newsStory?cId=3166259
Er, no it doesn't actually.
That link was published in Feb 2008 which means the data had to have come from before then.
The Falcon SKU only appeared at the end of Sept 2007.
The Jasper appeared in Dec 2008/Jan 2009.
None of links could possibly contain any info on the Jasper and by virtue of the dates simply cannot contain much, if any, data on the Falcon.
Originally posted by ZippyDSM:
And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction.
http://games.venturebeat.com/2008/09/05/...e-console-woes/
Like I pointed out to you before he says in his book that the pre-production runs were showing a 60% fail rate but Microsoft pressed on without ordering a stop and a complete reworking of the design.
However that is not the same as saying the production models all had a 60% fail rate.
Originally posted by ZippyDSM:
New units have a fail ate of around 10-20%
Older units have a fail rate of 20-40%
Total fail rate around 30-50%, all time high 60%.
You're using out of date quotes to criticise the new units and the rest is simply you amusing yourself with a little number-play.
You have not proved a thing ZippyDSM.
You have no verifiable independant data and are largely using hearsay.
Originally posted by ZippyDSM:
MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII......
I agree with this.
You're also wrong about the 3yr warranty.
I know 2 people that have had their Xbox die from non-RROD or E74 and both successfully pursuaded Microsoft to fix them for free.
The pity is that a minimum of 3yrs is not an across the board 'right'.
This message has been edited since posting. Last time this message was edited on 20. August 2009 @ 13:53
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AfterDawn Addict
4 product reviews
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20. August 2009 @ 11:10 |
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54% failure sounds about right for the first gen. Only considering Falcon and Jasper revisions I expect it'd be much lower. So far touch wood, neither our shared Gen1, or my Falcon have failed...
Also whoever added those percentages up:
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Gnawnivek
Member
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20. August 2009 @ 12:03 |
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It's pointless to argue about the RRoD at this point, everyone knows and almost everyone I know with a Xbox 360 suffer an episode or two (including myself). The bottom line is, people still love their Xbox 360. I don't care that MS fixed it for free and gave me a lousy one month Live card for free. What I want to *itch about is that, the damn thing died in middle of my gaming session, you know, like watching a good movie, which you're interrupted and didn't get to see the ending till a month later. The MS customer service lady is very nice though, but yeah, it did wasted me 30 minutes and another 20 minutes to ship out the broken unit. Of course, another 10 minutes putting everything back again... Obviously, I never get reimbursed for that so does everyone else with the problem. To be fair, i play my PS3 and Xbox 360 equally (except the Wii, i haven't touch it in ages). Well, b/c of the 1 month waiting period, i end up playing the PS3 more now (some of my friends just buy another Xbox 360, they don't want to wait).
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AfterDawn Addict
4 product reviews
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20. August 2009 @ 12:05 |
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That would usually be my approach, buy a new unit and ebay the replacement from the RMA. Since directly RMA'ed units are often less reliable than new ones, it puts me in better stead too.
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AfterDawn Addict
4 product reviews
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20. August 2009 @ 14:07 |
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Quote:
Originally posted by ZippyDSM:
Can you not read above?
This one alludes to it being 16% on current units
http://www.1up.com/do/newsStory?cId=3166259
Er, no it doesn't actually.
That link was published in Feb 2008 which means the data had to have come from before then.
The Falcon SKU only appeared at the end of Sept 2007.
The Jasper appeared in Dec 2008/Jan 2009.
None of links could possibly contain any info on the Jasper and by virtue of the dates simply cannot contain much, if any, data on the Falcon.
Originally posted by ZippyDSM:
And this one is one of the best, even if he is hocvking a book, truth is always stranger than fiction.
http://games.venturebeat.com/2008/09/05/...e-console-woes/
Like I pointed out to you before he says in his book that the pre-production runs were showing a 60% fail rate but Microsoft pressed on without ordering a stop and a complete reworking of the design.
However that is not the same as saying the production models all had a 60% fail rate.
Originally posted by ZippyDSM:
New units have a fail ate of around 10-20%
Older units have a fail rate of 20-40%
Total fail rate around 30-50%, all time high 60%.
You're using out of date quotes to criticise the new units and the rest is simply you amusing yourself with a little number-play.
You have not proved a thing ZippyDSM.
You have no verifiable independant data and are largely using hearsay.
Originally posted by ZippyDSM:
MS was sloppy and poorly built and revised the 360 if they did it right the first time they probably would have made more than Nin and the WII......
I agree with this.
You're also wrong about the 3yr warranty.
I know 2 people that have had their Xbox die from non-RROD or E74 and both successfully pursuaded Microsoft to fix them for free.
The pity is that a minimum of 3yrs is not an across the board 'right'.
I don't have to prove anything but the 360 has a high fail rate, you can disagree with my generalizations and best guess's that I have hobbled together from those and other resources.
Now I have gotten conflicting reports about the 3yr warranty defaults to a 90 day once its repair, I could be wrong god knows mew bwains are fuzzy enough. :P
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wdtv
Newbie
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20. August 2009 @ 14:27 |
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Just got the RROD yesterday after a year and a half. Now I have to go find my receipt somewhere? Damn!
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Interestx
Senior Member
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20. August 2009 @ 14:44 |
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Originally posted by ZippyDSM:
I don't have to prove anything but the 360 has a high fail rate
I am not disagreeing with that.
I actually hold the same view.
Xbox should have been much more reliable from the start and this episode has damaged the brand.
Nevertheless you cannot just throw comments and numbers around about the later SKUs when it is clear that the links you are using to do this pre-date those later SKUs.
We all know that whatever the number might be the later SKUs have, at the very least, stopped the scare-stories.
The best that anyone hoping to bash Xbox can come up with is something along the level of this 'survey'.
A self-selecting and unverifiable waste of time (and undoubtedly corrupted by fanboy nonsense).
The 3yr warranty?
I've never heard anything but good things about it.
That's the sum of my (indirect) experience.
My Falcon Xbox has never so much as frozen once.
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Moderator
16 product reviews
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20. August 2009 @ 15:14 |
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People want PROOF of how the 360's fail rate is at least 33%, well that's easy...how is Microsoft themselves admitting that 12 MILLION 360's are defective so lets do some math shall we?
Current Xbox 360 TOTAL sales are what 31-32 Million or so right? So that means the percentages (12 Million of 32 Million) is actually MORE than 33% and that does NOT include how EVERY SINGLE REVISION of the 360 has had and continues to have an an unusually high failure rate.
There you go. Proof. With VERIFIABLE factual information...
This message has been edited since posting. Last time this message was edited on 20. August 2009 @ 15:15
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Morreale
Senior Member
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20. August 2009 @ 15:44 |
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I know one point that people use as one of 360's advantages over other consoles is it's 4 year warranty. It shouldn't need a 4 year warranty in the first place lol
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Moderator
16 product reviews
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20. August 2009 @ 15:48 |
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Don't you mean 3 year? 0_o LoL! But you are right in your point though.
This message has been edited since posting. Last time this message was edited on 20. August 2009 @ 15:56
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Interestx
Senior Member
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20. August 2009 @ 21:33 |
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Originally posted by Oner:
People want PROOF of how the 360's fail rate is at least 33%, well that's easy...how is Microsoft themselves admitting that 12 MILLION 360's are defective
Note that this article is dated July 2007.
Before the Falcon SKU appeared & long before Jasper.
Originally posted by Oner:
so lets do some math shall we?
Why?
Your basis for comparison is null & void.
You cannot just extrapolate the early SKU numbers as if they accurately apply to the 2 later SKUs.
The Falcon & the Jasper introduced significant changes to the hardware and the cooling systems used.
The Falcon & the Jasper are manifestly not the same and therefore a straight comparison as if they were is completely invalid.
Originally posted by Oner:
There you go. Proof. With VERIFIABLE factual information...
Nope.
The fact is there's actually not a shred of proof here at all.
There is a Microsoft comment that all Xboxes (prior to the July 2007 date this was published) might be effected (although even here the fail rate is not 100% as the article implies......everyone says they know someone with a failed Xbox but I see a lot of early Xbox owners saying their one is still going strong).
Nobody has produced anything to say that the Falcon (from Sept 2007) and Jasper (from Dec 2008/Jan 2009) SKUs have anything even close to the original fail rates.
This message has been edited since posting. Last time this message was edited on 20. August 2009 @ 21:35
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Interestx
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20. August 2009 @ 21:38 |
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Originally posted by Morreale:
It shouldn't need a 4 year warranty in the first place
Why not?
Why shouldn't all manufacturers of relativel expensive CE products stand by their products for a long time?
Nobody makes the 100% perfectly reliable item every time.
To argue against decent warranties strikes me as the height of self-harming foolishness.
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Newbie
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20. August 2009 @ 22:14 |
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Quote:
Originally posted by Morreale:
It shouldn't need a 4 year warranty in the first place
Why not?
Why shouldn't all manufacturers of relativel expensive CE products stand by their products for a long time?
Nobody makes the 100% perfectly reliable item every time.
To argue against decent warranties strikes me as the height of self-harming foolishness.
I completely agree. Why should MS be worried? afterall the 360 is a complete revolution in gaming and therefore should be able to last for at least that! (like my PS2). . . . right?
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Senior Member
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20. August 2009 @ 23:48 |
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Originally posted by pereirab:
Quote:
Originally posted by Morreale:
It shouldn't need a 4 year warranty in the first place
Why not?
Why shouldn't all manufacturers of relativel expensive CE products stand by their products for a long time?
Nobody makes the 100% perfectly reliable item every time.
To argue against decent warranties strikes me as the height of self-harming foolishness.
I completely agree. Why should MS be worried? afterall the 360 is a complete revolution in gaming and therefore should be able to last for at least that! (like my PS2). . . . right?
Look, I am a happy X360 owner... but what makes you call it a complete revolution in gaming?
Its a lot easier being righteous than right.
DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD
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chris4160
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21. August 2009 @ 02:37 |
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Originally posted by Oner:
People want PROOF of how the 360's fail rate is at least 33%, well that's easy...how is Microsoft themselves admitting that 12 MILLION 360's are defective so lets do some math shall we?
Current Xbox 360 TOTAL sales are what 31-32 Million or so right? So that means the percentages (12 Million of 32 Million) is actually MORE than 33% and that does NOT include how EVERY SINGLE REVISION of the 360 has had and continues to have an an unusually high failure rate.
There you go. Proof. With VERIFIABLE factual information...
That article you linked was talking about the x clamps, which isn't even the main cause for rrod. Your "proof" is not even related to the subject, your logic that 12 million units have had rrod is complete bs and if you knew anything about the xbox 360 you would of seen that for yourself.
@ Jemborg Microsoft named the xbox 360 the xbox 360 because it is a complete revolution in gaming consoles (1 revolution = 360 degrees).
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Senior Member
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21. August 2009 @ 03:54 |
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Originally posted by chris4160:
@ Jemborg Microsoft named the xbox 360 the xbox 360 because it is a complete revolution in gaming consoles (1 revolution = 360 degrees).
Ahh.
:)
Its a lot easier being righteous than right.
DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD
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Morreale
Senior Member
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21. August 2009 @ 03:55 |
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Quote:
@ Jemborg Microsoft named the xbox 360 the xbox 360 because it is a complete revolution in gaming consoles (1 revolution = 360 degrees).
I lol'd :P
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Senior Member
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21. August 2009 @ 05:11 |
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Originally posted by varnull:
Talk about a screwed up survey.. Quote:
the title should read something like 54.2 percent of GameInformer readers' 360 consoles fail.
Still not quite accurate.. it should read "the title should read something like 54.2 percent of GameInformer readers' who responded to our survey where they didn't even have to prove they own a consele reported a failure."
Now we know happy customers very rarely have enough of a beef with something to waste their time responding to a survey on a product. Most happy customers don't even bother reading those kind or articles in the first place.. they have better things to do with their lives.. enjoying a good game perhaps ;)
Good point.
Also there is something else that bothers me about playing fast and loose with statistics, it's been indirectly raised, where is the time vector?
Over what period of time do these failures occur? One year, two years three years... since the release date?
One would be pressed to find release date PS2s going without some sort of repair.
Ok, if we state 3 years as a fair period (because that covers the warranty), that doesn't really take into account the later revisions does it?
How well are PS3s going over three years- given that they only have a single year's warranty?
Now, I won't argue that the 360s don't have a high failure rate, I myself have yet to get one... knock on wood, but the reality is analysis of statistics is a tricky thing... there is more to it than just tossing off a percentage.
Its a lot easier being righteous than right.
DSE VZ300-
Zilog Z80 CPU, 32KB RAM (16K+16K cartridge), video processor 6847, 2KB video RAM, 16 colours (text mode), 5.25" FDD
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Senior Member
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21. August 2009 @ 06:14 |
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If you play 24 hour sessions of cod / halo then when done to wind down watch a movie on netflix or dvdr then you deserve to have your 360 rrod for leaving it on too long over a course of time.
I've got 3 xbox 360's---> I have an o.g. , falcon and a jasper and all run great with respect and moderation.
No time for Leap frog!!!
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Moderator
16 product reviews
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21. August 2009 @ 10:00 |
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Originally posted by Interestx:
Originally posted by Oner:
People want PROOF of how the 360's fail rate is at least 33%, well that's easy...how is Microsoft themselves admitting that 12 MILLION 360's are defective
Note that this article is dated July 2007.
Before the Falcon SKU appeared & long before Jasper.
Originally posted by Oner:
so lets do some math shall we?
Why?
Your basis for comparison is null & void.
You cannot just extrapolate the early SKU numbers as if they accurately apply to the 2 later SKUs.
The Falcon & the Jasper introduced significant changes to the hardware and the cooling systems used.
The Falcon & the Jasper are manifestly not the same and therefore a straight comparison as if they were is completely invalid.
Originally posted by Oner:
There you go. Proof. With VERIFIABLE factual information...
Nope.
The fact is there's actually not a shred of proof here at all.
There is a Microsoft comment that all Xboxes (prior to the July 2007 date this was published) might be effected (although even here the fail rate is not 100% as the article implies......everyone says they know someone with a failed Xbox but I see a lot of early Xbox owners saying their one is still going strong).
Nobody has produced anything to say that the Falcon (from Sept 2007) and Jasper (from Dec 2008/Jan 2009) SKUs have anything even close to the original fail rates.
Originally posted by chris4160:
Originally posted by Oner:
People want PROOF of how the 360's fail rate is at least 33%, well that's easy...how is Microsoft themselves admitting that 12 MILLION 360's are defective so lets do some math shall we?
Current Xbox 360 TOTAL sales are what 31-32 Million or so right? So that means the percentages (12 Million of 32 Million) is actually MORE than 33% and that does NOT include how EVERY SINGLE REVISION of the 360 has had and continues to have an an unusually high failure rate.
There you go. Proof. With VERIFIABLE factual information...
That article you linked was talking about the x clamps, which isn't even the main cause for rrod. Your "proof" is not even related to the subject, your logic that 12 million units have had rrod is complete bs and if you knew anything about the xbox 360 you would of seen that for yourself.
@ Jemborg Microsoft named the xbox 360 the xbox 360 because it is a complete revolution in gaming consoles (1 revolution = 360 degrees).
I knew this was going to happen...look I am not going to directly break down every reply to what I said but will clarify (as usual) the point I meant overall.
As I said, MS themselves admitted that EVERY SINGLE 360 sold in the first 19 months (about 12 Million) where defective (operative word & reading comprehension is key here). Understand that? Right? Okay...good. So back to the numbers ~ when you do the math on just that alone it is more than a third of every 360 EVER sold are defective (operative word here) NOT that ALL 12 Million have RLOD/RROD and have failed but fall under that they are extremely highly prone to be DEFECTIVE ~ Hence the comment I made of 33%+ is going off of that...Got it? Okay?
Is that a bit clearer to re-iterate? Probably not but I will continue...I glanced over a comment of later revisions falcons etc yada yada yada. It does not matter. There has NEVER been a revision of the 360 that is NOT prone (there goes another operative word again) to failure. YES they might have a lower rate but it is still RAMPANT, so it doesn't matter because the rates of the TOTAL SOLD (not just ones you want to pick and choose) are absolutely horrible.
So when you do the estimates (because MS will never actually release how many have and will be affected) you can REASONABLY say that a third of ALL 360's EVER sold could have RLOD/RROD and that the number can be much much higher ultimately.
This message has been edited since posting. Last time this message was edited on 21. August 2009 @ 10:09
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varnull
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21. August 2009 @ 10:11 |
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And we do all know that manufacturers of optical pickups will only give users a guarantee of 12 months on a laser... I see a lot of failed lasers in 360's.. I will fix those but only if there are no other problems. I only guarantee the laser for 30 days (same deal I get from the supplier) .. if the console goes rrod 3 days later then hey.. Like I told them.. shoulda sent it back to M$. It's why I don't flash them.
Just an observation... every single rrod box I have seen has been opened and tampered with. Haven't seen an unopened one fail like this... yet.. theres always a first time I guess.
I feel M$ were very generous with a 3 year warranty.. very generous.. no other electronics manufacturer does that and usually just laughs at you when you try to get your 60" plasma repaired within the first 12 months... they want you to pay shipping... and parts.. and labout.. and handling.. what do you get for your warranty ticket?.. oh yeah.. somebody in a callcenter to moan at while you decide to buy a different one next time.. LOL
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