|
Hi all,
Just feel it?s my duty to warn as many forums as possible about www.codefreedvd.com. As far as I can make out I have lost £295 ($531) to this company.
A few months ago I ordered a multi region player from Code Free. I?m English living in Japan, and due to confusion about my address my credit card was refused. Code Free?s customer service at this point was very good. I now think it?s because they wanted my money at any cost.
I ordered the D8500 and it arrived after about 10 days. The player was inferior to the one on the site (for example, no built-in counter) but I wanted to watch those DVDs quick! But, the machine kept freezing and skipping on virtually every disc I tried, from all regions and many different established companies (eg Criterion, Fox, Warner etc).
After many weeks of emailing I finally got a reply and was told to throw away my player and another would be sent. The new player was again inferior to the website model and it had the same problem ? freezing and skipping! Exasperated I asked for my money back and was told I had to return both players ? good job I DIDN?T throw the other one away then.
I returned both players 6 weeks ago and tried contacting CodeFree last week for an update on my refund. I have emailed SEVEN times (4 times to Mark Thompson, 3 times to the contact addresses on the site) and have heard nothing. Today I tried to phone the company but am repeatedly met with an ominous engaged tone.
Code Free?s site is still up so presumably they are still doing business. But, please take my case as a warning. THEY ARE NOT TO BE TRUSTED!
Finally, if anyone has any legal advice for what I should do now, please let me know.
Thanks everyone
Rob Daniel
|
