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Wow! Have I been frustrated. If ONLY I had done more reading before I bought it!! NEVER NEVER NEVER would have got it! I just have to post this customer dis-service here so people see how NON-helpful Sony is when it comes to supporting a product! The best information I get is on these kind of forums.
LiveAssist Chat
analyst Shimon_ has entered room
Shimon_>
Welcome to Sony Online Support.I will be glad to assist you.
terese>
hi the movie shaker program will not install on my xp.
Shimon_>
Hello Terese.
Shimon_>
Are you getting any error messages?
terese>
yes "internal failure error #0x80040707 as well as a component transfer error
Shimon_>
Please stay online while I check this information for you.
terese>
o.k.
Shimon_>
Have you logged in as an administrator.
terese>
yes
Shimon_>
Are you using an Upgraded Operating System?
terese>
yes
Shimon_>
Terese, the operations are not guranteed for an upgraded Operaitng System.
terese>
I read that somewhere else. So how ARE we suppose to get the data off of our camera if it's not supported with any product you provide???
Shimon_>
To transfer the video from the camcorder to the Computer you need the MobvieShaker software. I am afraid I do not information regarding any third party softwares.
terese>
This is extremely frustrating! I do have MovieShaker and can't do anything with it. I've searched all sorts of websites pertaining to this problem and everyone says we're out of luck and shouldn't have purchased this product for any kind of movie editing. Are you saying there's no way for me to get it off the camera without MovieShaker?
Shimon_>
I can understand your concern.The softwares operaion is not guranteed for upgraded Operating System.
terese>
So is that the extent of what "support" will do in this context?
Shimon_>
You will not be guranteed the operations of the software installed on an upgraded Operating System.
terese>
I'm pretty sure I got that by now. It's unfortunate Sony can't do better than that!
terese>
I will also be posting this on some online chat boards so others can see the level of help we're being offered by Sony. Thank you.
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