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Technically it's called support!
OR Why we should feel sorry for tech support people:
A woman called the Canon help desk about a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."
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Tech Support: "How much free space do you have on your hard drive?" Customer: "Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough?"
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Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter 'P' to bring up the Program Manager." Customer: "I don't have a 'P'." Tech Support: "On your keyboard, Bob." Customer: "What do you mean?" Tech Support: "'P' on your keyboard, Bob." Customer: "I'm not going to do that!"
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Overheard in a computer shop: Customer: "I'd like a mouse mat, please." Salesperson: "Certainly sir, we've got a large variety." Customer: "But will they be compatible with my computer?"
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I once received a fax with a note on the bottom to fax the document back to the sender when I was finished with it, because he needed to keep it.
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Customer: "Can you copy the Internet for me on this diskette?"
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I work for a local ISP. Frequently we receive phone calls that go something like this: Customer: "Hi. Is this the Internet?"
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Some people pay for their online services with checks made payable to "The Internet."
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Customer: "So that will get me connected to the Internet, right?" Tech Support: "Yeah." Customer: "And that's the latest version of the Internet, right?" Tech Support: "Uhh...uh...uh...yeah."
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Tech Support: "All right...now double-click on the File Manager icon." Customer: "That's why I hate this Windows -- because of the icons -- I'm a Protestant, and I don't believe in icons." Tech Support: "Well, that's just an industry term sir. I don't believe it was meant to --" Customer: "I don't care about any 'Industry Terms'. I don't believe in icons." Tech Support: "Well...why don't you click on the 'little picture' of a file cabinet...is 'little picture' OK?" Customer: [click]
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Customer: "My computer crashed!" Tech Support: "It crashed?" Customer: "Yeah, it won't let me play my game." Tech Support: "All right, hit Control-Alt-Delete to reboot." Customer: "No, it didn't crash -- it crashed." Tech Support: "Huh?" Customer: "I crashed my game. That's what I said before. I crashed my spaceship and now it doesn't work." Tech Support: "Click on 'File,' then 'New Game.'" Customer: [pause] "Wow! How'd you learn how to do that?"
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