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Online Store Giving Me Hassle
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bobright
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31. May 2005 @ 09:54 |
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Okay, I ordered a cd from this store online. The cd was cracked/damaged, so i returned it. I keep e-mailing them and get nothing back. What i was wondering is, who do I take it up with and if anything what can i do about it?
maybe some of you might know, where i can go for something like this or how to go about it.
thanks a whole lot in advance-
bob
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Mrs_Taz
Junior Member
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31. May 2005 @ 11:15 |
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Bob - What country are you in and what country is the site registered to ? If both are in the UK they are governed by UK Trading Standards laws. I would suggest emailing the company again with a veiled threat of Trading Standards, this might be enough to get them to at least answer you...
Good Luck
Friends help you move. Real friends help you move bodies |
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bobright
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31. May 2005 @ 12:06 |
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Were both in the U.S.
Im not sure how to go about it, as far as what i should include in my e mail
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Mrs_Taz
Junior Member
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31. May 2005 @ 14:15 |
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Trading Standards in the UK deal with Rogue Traders - have you got an institution like that in the states? Like a government body or authority you can threaten them with?
Friends help you move. Real friends help you move bodies
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Moderator
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31. May 2005 @ 18:49 |
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How did you pay for it? I'm guessing credit card? contest the charges ... let them know you've mailed it back because it was damaged. Did the store have a return policy?
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bobright
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31. May 2005 @ 20:42 |
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yeah i ordered through credit card and they do have a return policy. i even told them it was damaged and they told me to send it back, now that i sent it, they dont get back to me and are acting i guess like they didnt get it.... and how would i contest the charges? thats the thing i dont know who to take it up with, or who to threaten them with ? ;)
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Moderator
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31. May 2005 @ 20:51 |
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you have to call your credit card company. And anytime you send something back you should get it certified if sent USPS ... that way you get some sort of confirmation.
How did you mail it?
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bobright
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31. May 2005 @ 21:04 |
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darn it, i didnt do that. yeah i sent it USPS...
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Moderator
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31. May 2005 @ 21:08 |
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well you'll have a problem proving you sent it back. I would still contact your credit card and contest the charges.
And maybe if you can leave a bad feedback. where did you order it from?
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baabaa
AfterDawn Addict
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31. May 2005 @ 21:23 |
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Well it could work in your favour aswell, contest the charges and say that you never received it in the first place.
...............PIO is no go, DMA all the way...............
Beware of the Pixies - they move in over night and turn your life upside down
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Moderator
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31. May 2005 @ 21:33 |
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lol @ baabaa
.... but most likely they will have a record of shipping out :)
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baabaa
AfterDawn Addict
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31. May 2005 @ 21:43 |
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Things do get lost, if there was no signee to say that it was received, you never now.
I have done that in the UK, except all my initial comms was via the telephone.
If no RMA was issued, then there is no record of the the dispute really, and if there is no record of someone signing receivership for it, well go get em'..............LOL
...............PIO is no go, DMA all the way...............
Beware of the Pixies - they move in over night and turn your life upside down
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bobright
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31. May 2005 @ 22:17 |
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haha, yeah im sure they got a record of it going out.
well you'll have a problem proving you sent it back. I would still contact your credit card and contest the charges.
yeah its gonna be hard proving i sent it out im sill gonna to see what i can do though, notify them at least. it was just a cd but still it sucks
This message has been edited since posting. Last time this message was edited on 31. May 2005 @ 22:30
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AfterDawn Addict
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31. May 2005 @ 22:35 |
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next time, just for your information, if you use USPS in the States to send out a package/envelope/whatnot, there is a very CLEAR and inexpensive way to send it, it's called "Delivery Confirmation" it's $0.45 in addition to actual postage paid on said parcel~ :P
i have a business online and i send ALL my packages out using USPS Priority Mail, so delivery confirmation is free for me since i print my labels and such at home then just drop off the packages at the post office~ :)
just a very simple and effective way to have PROOF of delivery, you pay for it and fill out the address portion, the post office gives you YOUR copy to keep and it has a tracking number on it; at less than 50 cents, it's very cost effective~
hope that helps you out in the near future~ should an RMA or return arise~ :)
Recommended Media:
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Verbatim 8x dvd+r MCC003
Verbatim dvd+r DL (MKM001)= flawless no compression backups
"Do Yourself A Favor, Use The Good Stuff
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"Its better to be quiet and appear stupid, then to open your mouth and remove all doubt."
I am always prepared to recognize that there can be two points of view - mine and one that is probably wrong - John Gorton
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baabaa
AfterDawn Addict
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31. May 2005 @ 23:28 |
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Quote:
yeah im sure they got a record of it going out.
Yes but have they a record of you receiving it?
...............PIO is no go, DMA all the way...............
Beware of the Pixies - they move in over night and turn your life upside down
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AfterDawn Addict
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31. May 2005 @ 23:42 |
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VERY good point baabaa...if you did not have a "signature required" at time of delivery, you could pull this one off rather easily w/ your credit card company~ :P
Recommended Media:
Taiyo Yuden 4x dvd-r TYGO1/ 8x dvd-r TYGO2/ 8x dvd+r YUDEN000T02/ 16x dvd+r YUDEN000T03
Verbatim 8x dvd+r MCC003
Verbatim dvd+r DL (MKM001)= flawless no compression backups
"Do Yourself A Favor, Use The Good Stuff
TY & Verbs 4 Life~ :)" ~docTY~
"Its better to be quiet and appear stupid, then to open your mouth and remove all doubt."
I am always prepared to recognize that there can be two points of view - mine and one that is probably wrong - John Gorton
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bobright
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1. June 2005 @ 00:05 |
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i recieved my order. but im returing it cause it was damaged. they know i recieved it (not in paper but i told them i recieved it), and am returning it they just arent getting back to me...
notifyed them a week or two after i sent it, they said they hadnt got anything...now its been 6 weeks maybe longer, and they just arent returning my e-mails
This message has been edited since posting. Last time this message was edited on 1. June 2005 @ 00:06
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baabaa
AfterDawn Addict
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1. June 2005 @ 01:22 |
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Whats the CD store called and url?
...............PIO is no go, DMA all the way...............
Beware of the Pixies - they move in over night and turn your life upside down
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bobright
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1. June 2005 @ 01:25 |
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This message has been edited since posting. Last time this message was edited on 1. June 2005 @ 01:26
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bobright
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1. June 2005 @ 01:33 |
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tell me you have something up your sleeve... ;)
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baabaa
AfterDawn Addict
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1. June 2005 @ 01:49 |
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Did you fill out a returns request form with them?
Did you receive an RMA?
Did you do as instructed?
Returns policy:
Request authorization to return any unused/unopened product for a refund within 7 days of receipt.
Request authorization to exchange defective products within 7 days of receipt (exchanged for same title only).
Mis-ships must be reported within 48 hours of receipt.
***Before you return anything, you must fill out our Returns Request form and get authorization for return and/or re-shipment.***
Please send all returns to Sandbox Automatic, 245 West 29th Street, 9th Floor, New York, NY, 10001, Attn: Returns.YOU MUST INCLUDE A PRINTED COPY OF THE RETURN AUTHORIZATION E-MAIL WE SEND TO YOU IN ORDER TO BE PROCESSED
If you did, then the only thing you could do really is ring them, and be very polite, explain the situation and also that you are becoming a retailer and would be considering using them as your supplier, also try and mention some other 'major online stores', but you would prefer to use them as their policies and customer service far exceeds others that you have come across and if possible try and talk to a female representative.
Most companies react differently to different people, especially if you are calm, polite and sometimes honest.
See where that gets you, remember be polite, explain the situation, and don't be aggressive.
Failing that, then you may have to ask the credit card about their procedures, but I think that'll be a no brainer with them.......
Sorry I couldn't give you anymore than that...............
...............PIO is no go, DMA all the way...............
Beware of the Pixies - they move in over night and turn your life upside down
This message has been edited since posting. Last time this message was edited on 1. June 2005 @ 01:49
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aabbccdd
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1. June 2005 @ 01:58 |
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Bobright try calling the BBB and filing an complaint ,they have to respone to you. and also try http://www.cduniverse.com VERY good site i buy ALL my new cds there and E-bay a great place to find music cheap. good luck
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bobright
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1. June 2005 @ 02:06 |
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yeah i filled out those request forms, i even think i still have the e mail FROM when they first got back to me...and told me to include IT when returning my order. (And ive told them this)
tryed to be polite, and now there giving me the silent treatment
thanks for your input, appreciate it baabaa
i might just end up calling them or taking it up with my card company. even then i still think theyre gonna be like "we didnt recieve anything" and still screw me
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bobright
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1. June 2005 @ 02:24 |
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_ 1. June 2005 @ 05:58 _ Send private message to this user
Bobright try calling the BBB and filing an complaint ,they have to respone to you. and also try http://www.cduniverse.com VERY good site i buy ALL my new cds there and E-bay a great place to find music cheap. good luck
i'll consider that
sorry for sounding so newbie'shh, hahah but how do you quote?/ all i could see was how pm
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AfterDawn Addict
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1. June 2005 @ 06:14 |
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the site looks dodgy. i try and order with a well known company like amazon as there reliable. i never order from a company who don't have a telephone number.
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