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whats happened to my psp
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drewg
Newbie
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7. February 2006 @ 20:27 |
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waz, same thing happened to me, can you tell me what you did to get the new one, and did you send the broken one in and they sent you a new one, thanks.
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wazb
Suspended due to non-functional email address
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8. February 2006 @ 03:31 |
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Hi drewg, i just wouldnt take no for a answer. I asked for a manager to phone me back and after 3 days he finally did. I told him that it wasnt fair that sony was not taking any responsiblity for what had happend. After a lot of nagging they said they would replace it this time free of charge but if it was to happen again they would not. I would phone sony and ask to speak to a manager and hope that you get one that is in a good mood. Fingers crossed for you let us know how you get on. Sony sent a courier out with a new psp and i had to give the same courier the broken one
This message has been edited since posting. Last time this message was edited on 8. February 2006 @ 03:32
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drewg
Newbie
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8. February 2006 @ 19:04 |
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Hi, thanks for having your fingers crossed. I called today and I got an automated "We're sorry but with such high demand, we ask that you call later." I will call back tomorrow. I will probably say this:
"Hi, I was upgrading my PSP to version 2.0, to play a psp game I recently purchases, when my power supply went out. I turned on my PSP again, and it did not boot up. It froze at the booting up stage. I would like if I could exchange my PSP for a new one. I do not feel as though i should pay for the repair costs, since Sony is making it essential that I upgrade. If I was not obligated to do so, none of this would of happened."
How's that, that's what I would say to their supervisor.
Thanks,
Drew
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drewg
Newbie
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8. February 2006 @ 19:15 |
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Oh, I forgot to say, I live in the U.S, and honestly, I've never heard of Courier. I do use P.O Box though, as well as physical adress. Talk to you later.
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wazb
Suspended due to non-functional email address
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8. February 2006 @ 21:37 |
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hi drew just say that when you were updating it the electric supply tripped like when you put the kettle on and the electric trips(too many appliances on the go at once) at the fuse box turning all plug sockets off so not your fault thats what i said.a courier is just a delivery service like ups you just wait for them to call you give them your psp and they give you a new one all boxed just make sure the security seal has not been broken on the box if it has dont accept it
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wazb
Suspended due to non-functional email address
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8. February 2006 @ 21:50 |
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drew forgot to add make sure you speak to a supervisor/manager they may have to ring you back and could take up to 3 days for them to ring and air your view to them not the first person who answers the phone let us know how you get on fingers crossed for you
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drewg
Newbie
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9. February 2006 @ 19:59 |
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Wazb,
Okay thanks, that's what I will do. My story doesn't exactly match up to how your's happened, but I was waaay to busy today to call. Hopefully tomorrow, on Friday, I'll probably just call early around 6 AM PST. Thanks Wazb.
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wazb
Suspended due to non-functional email address
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9. February 2006 @ 22:15 |
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no probs drew let us know if you get any joy fingers crossed for you
waz
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drewg
Newbie
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10. February 2006 @ 18:12 |
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Halleluja,
Okay, I talked to Sony a while ago (on the road through Cell Phone), they asked me a series of questions: Did you submerge it in water? Was the outside cracked? Did you drop it? Blah blah Blah. Since none of that (or anything similar to that) happened to me, I replied "No". They said to send the PSP, the power cord, power supply, and battery pack to Texas, and they would send me a new one once they received mine. So I am clear. I will send mine in probably tomorrow, (Feb. 11th, 2006) and so I can get the new one ASAP. Well atleast I'm happy. Hey, thanks for having your fingers crossed- they did wonders ;).
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Senior Member
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10. February 2006 @ 18:37 |
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Thats great! not to change your mind or anything, but you know that you won't get a 2.0 or lower right. but its better to just get a psp.
like the return said.
This message has been edited since posting. Last time this message was edited on 10. February 2006 @ 18:38
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wazb
Suspended due to non-functional email address
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11. February 2006 @ 05:14 |
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great news drew well happy for you mate
waz
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slatif1
Newbie
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16. February 2006 @ 11:25 |
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hi wazb the same thing happened to my psp while upgrading to 2.6.
just wanted to know would sony replace a japanese version psp?
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slatif1
Newbie
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16. February 2006 @ 12:27 |
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can someone please tell me do I have to a reciept for my psp to be replaced?
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wazid360
Suspended due to non-functional email address
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16. February 2006 @ 12:42 |
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how else would sony be able to tell if your psp is covered under the 90 day waranty?
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slatif1
Newbie
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16. February 2006 @ 14:36 |
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i bought the psp off ebay about couple of days ago and the guy i bought it off doesn't have a reciept so what should i do?
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Senior Member
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16. February 2006 @ 17:43 |
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Ok you know what you can do I did this to get a receipt warranty on my psp. You go to walmart and buy a psp and something else like a in my spot i bought a flat screen cheapy tv. You can if you want switch out ur psp and pretend nothing happened. Take your receipt and photocopy it. When you call sony say I can send you a copy of the receipt because it has a huge list of other stuff on it if it breaks I need to have it. The women at sony are pretty leanyent. If you say this would do it or I think any one would say its ok. Just try it for the hell of it, and see what they would say.
In fact I think we would be fooling our selves if we have a community this large, and did not realize that there are some enemies present. |
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slatif1
Newbie
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17. February 2006 @ 01:03 |
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Thanks sniper78 I will go to walmarts today or saturday, but when I buy the stuff would i be able to get a full refund? and if sony ask me to send the reciept should I send the copy or not?
Cheers
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wazb
Suspended due to non-functional email address
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17. February 2006 @ 02:58 |
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sony never asked for my recipt.i just said i bought it at christmas brand new for my little lad(and explained that the electric had tripped while performing the upgrade) and they exchanged it free of charge.point out that sony should not sell a machine that could go faulty if the electric goes off while performing the upgrade what if you have a thunder storm and the power goes down or any other freak accident JUST DONT TAKE NO FOR AN ANSWER and like i said to drew if you get no joy ask to speak to a manager
hope that helps
waz
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slatif1
Newbie
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17. February 2006 @ 04:50 |
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Hi Wazb,
My psp is a japanese version and was wondering if UK sony will accept it or not.
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red91wing
Suspended permanently
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17. February 2006 @ 15:49 |
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okay i tried wat u guys did and the lady said that she would have given it to me for free if i had the reciept. but this lady was sooo nice i couldnt start bitching so ya i am pretty much screwed now.and it would have only been 80 bux to fix it
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AfterDawn Addict
2 product reviews
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17. February 2006 @ 16:00 |
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Do you know of anyone who has bought one recently or is going to?
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red91wing
Suspended permanently
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17. February 2006 @ 17:58 |
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i might buy one but if i do i need the reciept to do "the swap"
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AfterDawn Addict
2 product reviews
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17. February 2006 @ 18:32 |
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Yeah, u could do it that way, then u,ll ave two! ;)
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red91wing
Suspended permanently
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17. February 2006 @ 19:00 |
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yep then sell the other one on ebay since u know some idiot will buy it at full price
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AfterDawn Addict
2 product reviews
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17. February 2006 @ 19:04 |
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lmao, nice one!
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