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The damn Hp dvd writer 300c
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jskrip
Newbie
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6. November 2004 @ 15:35 |
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Having the same problem with my 300c in a Media Center. HP will not replace drive. They told me to do a complete recovery. Told them "No Way!" Installed a spare dvd-rw and it worked fine. Their comment was "It will stop working also. The only way to cure this problem is a complete reinstall"
Any suggestions?
Thanks
Jim
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lllwiggin
Newbie
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6. November 2004 @ 15:56 |
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Sounds like complete bull to me. Did they give a reason why your new drive would "stop working"? Either something works or it doesn't, in my experience. If you are trying to get help from email tech support I'd advise you to switch to phone. The email people are the lowest tier of tech support skill and wasted two weeks of my time. They don't know anything but how to follow thier tech support flow chart, and force you to follow it also. Grrrr!
"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
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jskrip
Newbie
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6. November 2004 @ 16:40 |
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Sorry, I forgot to mention that they said Nero has caused the problem with the drive. This was phone support and they also stated X copy causes this also. Which I have never used.
Jim
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lllwiggin
Newbie
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6. November 2004 @ 17:08 |
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If you're new drive "stops working", then perhaps Nero really does affect the drive. However, if you wait around for this to happen (or not), your warranty could elapse - which would make HP happy. If the phone tech support people have something they want you to try before they'll replace your drive, you may want to bite the bullet and do it. The phone support reps seemed reasonable when I dealt whith them, and only asked me to try a couple things that failed before aranging for replacement. If they are blaming Nero you could also contact that company.
"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
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jskrip
Newbie
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6. November 2004 @ 17:25 |
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I just hate to do a recovery. It took me a few months to get it the way I want now. I might take the drive out and try it in another machine I have and see if it fails in it.
Oh well,
J
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AfterDawn Addict
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6. November 2004 @ 17:56 |
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jskrip,
I'm with lllwiggin, I think you gotta "bite the bullet" as he so eloquently put it, LOL, and jump thru their hoops in order to get satisfaction from them. I also agree that you should do it ASAP before they claim warranty expiration, so sorry :>(
I just heard about this in this thread and I've now seen several posts in several forums dealing with this problematic burner. I think it's a lemon, and they are probably getting calls just like you guys from all over.
I seiously doubt it's Nero causing the problems, but if it is, then it's worthless anyway. As I stated earlier I have the HP dc 4000 and have NEVER had a problem, I just think it's this model burner. Also, it seems lllwiggin's replacement seems fine too, which lends some credence to my theory.
 GO VOLS !This message has been edited since posting. Last time this message was edited on 6. November 2004 @ 17:57
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jskrip
Newbie
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7. November 2004 @ 08:44 |
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Okay, the system is getting backed up now. So I will try to restore the system with recovery.
Crossing my fingers as I never did a backup or a restore. Man I'll be p*ssed if the backup doesn't recover and the 300c still doesn't work after a restore.
Thanks for the nudges to do this.
Jim
This message has been edited since posting. Last time this message was edited on 7. November 2004 @ 08:46
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AfterDawn Addict
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7. November 2004 @ 08:50 |
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Look at it this way, if it doesn't work, you may get a new burner :>)
GO VOLS !
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hims
Newbie
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25. November 2004 @ 14:55 |
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I too was swindled by HP and actually bought their new software to get my philips dvd8301/44 burner to work yet it didn't work when I installed their new s/w. When I called them they wouldn't even recognize the philips name and told me they couldn't support me EVEN AFTER I BOUGHT THEIR PROGRAM. HP is one of the biggest SCAM artists around!!
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jskrip
Newbie
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1. December 2004 @ 12:34 |
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Well after partial backing up my system, I had enough and just quit doing it. I had to many huge video files that I couldn't chance. I waited about ten days and called HP and told them I did a complete restore and the drive was still having problems. The tech stated "no problem" and sent me a new model. Then she even told me she had never seen one model affected by Nero. I received the Lite-On unit today and istalled an no problem.
The 300C went into a new computer to try it and it still didn't read cd-r's.
Thanks for all the suggestions!
Hopefully this one will last until I get a DL model.
This message has been edited since posting. Last time this message was edited on 1. December 2004 @ 13:25
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tjmutlow
Newbie
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1. December 2004 @ 13:35 |
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I have a hp 400c and when i use xcopy, the drive locks up and i have to restart the computer? why?
tm
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tobingrey
Newbie
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4. December 2004 @ 10:11 |
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lllwiggin,
Tech support has been a dead end for me with this same problem. I can't seem to get past the serial number. There isn't one located on the label, and Nero's tools gives me one that HP's tech support said isn't an HP serial # because it doesn't begin with the correct letter. Seems they've found a way to not support the product. It isn't even listed on the web sits support anywhere. Makes ya wonder if the new motto is "If we denie its existance, we don't have to support it."
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lllwiggin
Newbie
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4. December 2004 @ 10:55 |
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tobingrey, there are several labels, serial numbers, and manufacturers involved in this. Your post wasn't specific enough for me to be much help. Did you buy your computer from HP, or just the drive? How long ago? etc
"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
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Xenokai
Senior Member
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4. December 2004 @ 12:02 |
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tobingrey
Newbie
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4. December 2004 @ 14:37 |
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I bought just the drive at a local retailer about a month ago, so now all I have on hand is the drive itself of course. According to the images of labels at HP, where the serial is supposed to be, just below the Model #, I have a Part # instead. there is no reference to a serial # anywhere on the drive that I can find. Nero's info tool shows a serial #, but it doesn't match any of HP's known formats for a valid serial #.
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lllwiggin
Newbie
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4. December 2004 @ 14:57 |
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Sometimes the serial number is only printed on the product packaging. If you still have it, that may be the place to look.
Since you bought it so recently it's possible you could just take it back to the store rather than messing with HP.
"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
This message has been edited since posting. Last time this message was edited on 4. December 2004 @ 15:00
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tobingrey
Newbie
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4. December 2004 @ 16:07 |
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There is the crutch of it... no packaging and can't find the original receipt. I'm gonig to try going directly through the Houston office on Monday.
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lllwiggin
Newbie
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4. December 2004 @ 20:25 |
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Without a receipt you may still get store credit - especially if you make yourself a nuisance to the returns department at the store. Having worked at one I can tell you: no whiner goes unrewarded. This works best at big chains, when there is always someone higher to go to. Eventually you reach someone who will get reamed for bothering their boss about you. If calling Houston dosen't work out this may be a tactic. Let us know how it turns out :)
"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
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lllwiggin
Newbie
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4. December 2004 @ 20:43 |
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tjmutlow, HP claims xcopy causes problems with the drive. Whether this is true you'll have to judge for yourself.
"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
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lllwiggin
Newbie
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4. December 2004 @ 21:10 |
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"If you were sleeping, and I was your alarm clock, I would wake you up by building an army of extra-ordinary magnitude..."
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AfterDawn Addict
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4. December 2004 @ 22:53 |
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Xenokai,
The drive in that system is a LiteOn SOHW-8225 8X DL
So you shouldn't have to worry :-)
Burners Nec 2500A
Pioneer DVR 105
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hims
Newbie
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7. December 2004 @ 13:06 |
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tobingray, You sound like you have the same problem I had. My computer was made to order so when my 8301/44 Philips (which was an OEM HP purchase) didn't work both HP and Philips told me there is no S/N because it was OEM and your dealer had to warrant it. (I learned from a service depot that Philips products with a '/44' are not supported by either Philips or HP in Canada.) I just bought an LG 16X writer for $70.00 with s/w and support and wrote the HP off to bad experience. Never again will I buy HP.
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