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afterdawn.com > forums > digital video > video capturing from analog sources > problem with avertv usb2.0 plus
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Problem with AverTV USB2.0 Plus
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hainesey2
Newbie
_ 		14. July 2005 @ 05:47 _ Link to this message    Send private message to this user   
I recently purchased the AverTV USB2.0 Plus from Avermedia and am having difficulty getting it to work. The drivers and software both installed fully but when I open the software with the device plugged in, my computer freezes. At this stage ctrl+alt+del does not work and I have to turn the computer off manually.

I have tried opening the software without the device plugged in and it does start up without crashing. However it does not then allow the use of the device when I subsequently plug it in.

My attempt to use the device with different software has also yielded the same results.

I have downloaded the updated drivers and software from Avermedia but the problem persists.

Any ideas how I can fix this?

Cheers
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rebootjim
AfterDawn Addict
_ 		14. July 2005 @ 10:45 _ Link to this message    Send private message to this user   
Contact Avermedia support. You paid for it, you should expect loads of help.
I suspect it may be a USB issue, and not anything wrong with your device.
Make sure that USB 2.0 is enabled in BIOS, and you have the latest USB 2.0 drivers for your motherboard's usb ports.
[ + quote]
Black holes are where God divided by zero...
Cheers, Jim
pfh
Suspended due to non-functional email address
_ 		15. July 2005 @ 01:48 _ Link to this message    Send private message to this user   
How old is your computer? Does it meet the nesc. specs.?
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AMD 2500+,1gig Corsair,ATI 9800pro,NEC 2510 DVDr/w,TDK CDRW,ConvertX M402U,Womble,DVDLab,GoCap,Intervideo OEM junk,DVDD,DVDShrink,V-Dub,120 gigs HD space(several partitions)WinXP Home, JVC S9911U vcr, Sima Color Corrector Pro.
hainesey2
Newbie
_ 		15. July 2005 @ 02:24 _ Link to this message    Send private message to this user   
My computer is nearly two years old but does meet the specs for the device.

I am now beginning to suspect it is a USB issue as I have managed to solve the freezing problem by updating the drivers. However, now when I plug in the device a message comes up saying that I have plugged a hi-speed device into a slow port. My USB ports are supposed to be USB2.0 though.
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rebootjim
AfterDawn Addict
_ 		18. July 2005 @ 09:39 _ Link to this message    Send private message to this user   
As I said above, check BIOS and make sure USB 2.0 is enabled. Also make sure an IRQ is assigned for USB.
Update USB 2.0 drivers from your motherboard disk, or the manufacturer's website.
[ + quote]
Black holes are where God divided by zero...
Cheers, Jim
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