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Panasonic DMR-E85H error U99
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faure
Suspended due to non-functional email address
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13. October 2005 @ 14:03 |
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Too bad I did not see these messages earlier. I am in NYC (Time Warner digital cable), and the E85 was working fine for months (after a firmware upgrade a few months ago), including the TVGOS. Roughly two weeks ago the TVGOS started saying: No listing for all the channels, and it never recovered. I thought something was corrupted, so I reset all the parameters to factory default (as described in The Great DMR E85 Snafu of Roger), and now I am in worse shape: the AutoClock is greyed out, and I cannot get to the Channel Editor. WHen I try, it simply ignores me.
What do I do? Is there a recent firmware upgrade?
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sfstan
Suspended due to non-functional email address
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13. October 2005 @ 14:26 |
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is that a universal fix for all tvgos users where ever they are located as a download?
This message has been edited since posting. Last time this message was edited on 13. October 2005 @ 14:27
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Mossler
Junior Member
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13. October 2005 @ 14:34 |
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Gus, that's great news maybe this is coming to an end. Where did you hear about it?
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vulcanusa
Member
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13. October 2005 @ 14:39 |
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faure,
Check out the discussion between BudinMA and I back on pg 17.
Try resetting to factory defaults. Then hit the remote Functions button and enter Setup. Now see if the Auto Channel Scan menu selection is greyed out. If it is disabled, it "might" be because you use the IR Blaster and a cable box. BudinMA has that configuration and he was having a similar problem with Auto Channel Scan being greyed out. But, if you don't have a cable box, then I'd recommend disconnecting your antenna/cable from the input to the unit, and trying the reset again. Then see if the Auto Channel Scan is still disabled. If it's not disabled at that point, hook up the antenna/cable and execute the Auto Channel Scan. That will disable the TV Guide download from that point forward until the unit loses power or you manually reset it.
This message has been edited since posting. Last time this message was edited on 13. October 2005 @ 14:53
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handyguy
Suspended due to non-functional email address
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13. October 2005 @ 15:05 |
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Be careful how you first set it up. When I tried to use auto clock setting a message came up saying if I used it that it may make tvguide unable to download. Which happened.
So, I went back to the setup screen, select reinitialize & got my tvguide back. Far as I can tell, never use the auto clock setting, the machine does it by itself.
I have a e500.
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DrCloris
Newbie
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13. October 2005 @ 15:11 |
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Just to offer some hope to everyone, I had problems with the TVGOS with my Toshiba TV as well (similar to this one in that the problem occurred after a period of time--the bad data accumulated gradually until it caused the equipment to choke). Within 2 weeks of talking to Cheryl, everything was working perfectly and I haven't had another problem since. I am confident there will be a fix in the near future with Cheryl working on the problem. If anybody does get her supervisors contact info, could you post it so we can all express our gratitude?
chris
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shaolin00
Suspended due to non-functional email address
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13. October 2005 @ 15:13 |
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Hey all, after a heated arguement with a Panasonic customer service rep I finally said enough "I want to talk to your boss and if he/she can't help me then I'll talk to his/her boss until I get a helpfull technically inclined person on the phone!". He said he would try and get his supervisor but he said she wasn't available so I got her voice mail. I gave my phone number on the voice mail and my wife was home when a girl named Cheree called who is a tech support person. She told my wife "We have been made aware of the TV Guide problem just within 24hrs and are in contact with TVGOS to resolve the issue. Do not take your unit in to a service center for that will not correct the issue since it is a TV Guide problem." She said it might have to do with a maintenance portion of the TVGOS program that causes these errors. She also admitted that they had a unit at Panasonic do the same thing as everyone elses. She said that the problem should be resolved no more than a couple weeks. If what I have read is correct, then maybe TVGOS has already fixed the issue at 10pm tonight?
Maybe enough people have finally complained that Panasonic has finally
admitted that there is a problem with TVGOS. Finally some customer service for a change.
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gdoggy
Junior Member
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13. October 2005 @ 15:32 |
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Looks like it's 'too little, too late' but I did get the firmware included with the Sept. service bulletin as well as a copy of the bulletin itself from the shop I used to work at. If this TVGuide update that will supposedly be coming down tonight doesn't fix anything, and you want the firmware I have, them PM me your e-mail address and I will send it to you.
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RX7Fan
Member
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13. October 2005 @ 15:42 |
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Hiya gang,
DrCloris, here ya go ....
Georgia Juvelis
VP, Communications
(212) 626-2564
georgia.juvelis@tvguide.com
Brenda Lowry
Director, Communications
(323) 817-4967
brenda.lowry@tvguide.com
from gemstars page, figure this is consumer electronics division stuff, I'm hoping these are the right people to address it to, I'm going to test my theory tomorrow.
Shaolin, I still don't think Panny's doin' much, other than crossing there collective fingers that Gemstar fixes it, I hope it does, but if not, ... I'll be on the phone first thing tomorrow,... make that speaker phone, waiting for 40 some minutes I suppose.
BTW, just did another CH up/dn, sheesh.
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
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dme109
Newbie
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13. October 2005 @ 16:42 |
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Ok I am joining the struggle. I have been getting the U99 codes since August. I have flashed the firmware and it did nothing. Panasonic wants me to have the unit looked at by a Tech. i do not have a cable box. What advice do you have for me. Do you want me to try some things, like a test. Just tell me your sugestion and I willl post the outcome.
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utada75
Newbie
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13. October 2005 @ 18:15 |
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Here is my info. Pearl City, Hawaii 96782. I have a E-500
and have been getting the U99 error ever since September.
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Coyote24
Junior Member
1 product review
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13. October 2005 @ 18:15 |
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mdqGus: I'm looking forward to this new TVGOS update, hopefully it helps more than hurts. Thanks for the info.
RX7Fan: If you find a snail mail address for Cheryl's sup or higher-ups, please let us know. Remember: A real paper letter is ALWAYS more effective than an e-mail. We owe Cheryl a "real" letter for all her efforts.
shaolin00: Thanks for letting us know that Panasonic is FINALLY on board with the problem. Hopefully after WEEKS they've realized that this is a TVGOS problem, and maybe in the future they should have more SPECIFIC error codes instead of the "general problem" U99 that caused much confusion on their end with two separate problems related to the error. About TVGOS software being poorly written: Well, what do you expect from a free service funded by ads? Hm, much like this newsgroup? But AfterDawn works just fine... *laughs*
This message has been edited since posting. Last time this message was edited on 13. October 2005 @ 18:18
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FU99
Newbie
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13. October 2005 @ 18:21 |
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I just wanted to thank all of you for waiting on the phone so many times for so long and pushing Gemstar/TV guide people, and panasonic. It looks like we are getting close to a solution. Right now I have the TV guide shut off and am programing recorings like an old school vcr. Better than nothing i guess. Well see if i still get the error, i doubt i will...unless something is still being fed in somehow.
thanks again all.
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rekoj
Junior Member
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13. October 2005 @ 21:00 |
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[/Mossler]
thanks for your searching about my recordable dvd home theater system. Maybe that's why I end up in this forum despite the fact that I have completely different model SC-HT1500.
I have to say that I like my old DMR-E80H; but the SC-HT1500 has much more features (like TVGOS- if they work properly), better speed, availability to record or watch during dubbing, etc.
[/Gus]
thanks for update. I will definately do reset (including unplug). I hope so it will be my last try after 1 and half week of constant trying.
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Bonus2
Suspended due to non-functional email address
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14. October 2005 @ 01:13 |
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Still no U99s. It is now friday at 5 am and 7 days with no U99s. I have fully populated TV Guide data thru next Friday at 7:30 pm. Odly Monday still has mostly no listings except for sports and a few other programs. Does this mean Monday is when I will get a U99?
Well anyhow it feels great to go a week without any U99s. Hope the TV Guide data stream is finally fixed. So far there is hope for the rest of you because I did have U99s 3 weeks straight (last 2 weeks in Sept and first week in Oct).
Good luck
Bonus2
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Newbie
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14. October 2005 @ 03:05 |
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7 Am Friday...
No U99, but I was getting them mid-morning
No listings either
I'm keeping my eyes crossed
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sheltzell
Newbie
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14. October 2005 @ 03:50 |
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7:50 AM Friday morning, U99 was on my machine. was not there at 1:30 AM.
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sfstan
Suspended due to non-functional email address
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14. October 2005 @ 04:01 |
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5am in san francisco, woke up to u99. was the supposed fix just test in certain parts of
the country? i guess i will try to call cheryl and find out. if she can be reached at this point.
i would suggest that some pressure be put on gemstar by letting them know that word is
spreading like wildfire that no one should purchase anything that incorporates tvgos.
money talks!
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 04:09
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shaolin00
Suspended due to non-functional email address
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14. October 2005 @ 04:18 |
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:-( I guess the so-called 10pm fix didn't pan out. Well I'm going to give them up to 2 weeks and then I am calling Panasonic again!
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RX7Fan
Member
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14. October 2005 @ 04:25 |
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Whoah, Gang, hang on a second, .. If you got a U99 today, try a reset, if the data has changed, the new stuff on top of the old stuff may be causing a problem, if you get a u99, try a CH up/dn, unplug for 30 seconds(MINIMUM) plug it back in, re-setup your TVGOS, and try it from there. RX7 Fan say :"Pouring clear water into a glass that has mud in it doesn't turn that mud into clear water" (Something I tell my students)
As to the not buying electronics that uses TVGOS, .... folks, this is going to be the nature of the beast for a while, ... with the mandate that everything must go to HD in a few years, ... heck our brand new 85's 95's 500's are all gonna be dinosaur food in a few years, but enjoy it while it lasts, upgrade when the time comes. Gemstar has to go thru a process of trying there new formats and data out, ... if Panny wants to see stuff that will choke on a problem like this, I think it should be an issue with that particular brand, not "anything" using TVGOS.
Coyote I agree, you're right, Paper is much better than E-mail, I'm going to try to e-mail the addresses I found to get a "Hard-Copy" address for Cheryl's Supe.
My latest, Did a CH up/dn reset last night about 4CDT, no U99 this AM (5:30CDT) had the channel line-up, no listings yet, and no promos yet, this is a change, usually had the channels and promos together, ...it's looking hopeful.
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
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sheltzell
Newbie
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14. October 2005 @ 04:35 |
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this may be a stupid question and one that has been discussed, but please be patient with me! when you reset, (up/down channel and then unplug) i won't lose anything off my hard drive, right?
again, sorry for my silly question!! :)
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sfstan
Suspended due to non-functional email address
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14. October 2005 @ 04:38 |
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to:RX7Fan. i am confused why you would say that people shouldn't jump the gun and not buy products incorporating tvgos until they prove the problem has been fixed. it is not just panasonic with the u99 issue. the forum has implicated many manufacturers with the problem eminating from the tvgos downloads.
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sfstan
Suspended due to non-functional email address
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14. October 2005 @ 04:40 |
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sheltzell. you will have to reset some of the setup and then wait a few days for tvgos to get up to speed with their listings, but you will not lose what is on your hard drive.
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daughn
Junior Member
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14. October 2005 @ 04:42 |
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You will not lose anything by doing a ChanUp/ChanDn plus power off reset. I've done it a dozen times - no problem.
Last night I did a reset, and this morning was asked to choose between two lineups. The TV Guide was populated with today's listings only and did have ads. Looks good so far.
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sheltzell
Newbie
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14. October 2005 @ 04:45 |
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sfstan and daughn: thanks so much! i didn't think i would, but i had to ask before i did anything!
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