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Panasonic DMR-E85H error U99
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rekoj
Junior Member
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17. October 2005 @ 09:41 |
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VideoBob:
thanks for your recommnedations; however, it looks that nothing was applicable for my case.
1. I unpacked a completely new unit - Recordable DVD Home Theater System SC-HT1500 (it's probably a combination of DMR-E95H and SC-HT1000) from the box,
2. made all proper connections,
3. turned on the unit,
4. did setting for TV Guide,
5. switched for a few seconds channels to see how IR Blaster works (it was for the first time I had recorder with TVGOS and IR Blaster)
6. had completely empty HDD and no DVD-R or DVD-RAM in DVD drive.
7. turned the unit off (approx. 11:00PM on TUE 10/04/2005).
I woke up in the morning 10/05/2005 - and here you go U99 on the display.
I already have DMR-E80H (without TVGOS), and I have never seen U99 on the display for over 2 years (and my HDD is almost 99% full, never formatted, and many times left DVD-R or DVD-RAM in DVD drive.)
For 8 days, all I got except U99 3-4 times per day, was channel lineup once after a few days. Then I typed bogus ZIP 00000 to be able use timer recording manually. And it worked.
I did a lot of factory resets - channel up/down with unplugging the unit for a couple of minutes.
Yesterday, I did channel up/down reset again at 10:00PM. Today, I woke up to see U99 on the display at 6:45AM.
However, I do have cahnnel lineup, but ni listing or ads.
It looks that I will continue to use bogus ZIP 00000 until TVGOS will be fixed.
P.S.: New model (like SC-HT1500) seems to work slowly than DMR-E80H. SC-HT1500 reads inserted DVD-R or DVD-RAM much longer, Disc Navigator take longer time to be loaded on the screen, etc. DMR-E80H is much faster in many functions/features.
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BudinMA
Junior Member
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17. October 2005 @ 09:50 |
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The other thing which I haven't heard much people talk about it about the TV itself. Even if it works for a couple of days it is worthless. When my TV went out on me I had already programed in several Shows. After the TV listing went I still had the shows listed in my schedule however it had ?? before and after the program name. Until they get it fixed for longer than one week it is still useless.
Additionally, it sounds like Gemstar is the company that screwed up since I know in my case (and various others) I had no problems until around Sept of this year which is the date that supposedly Gemstar took over TV Guide.
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VideoBob
Member
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17. October 2005 @ 11:18 |
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Coyote24:
Quote:
Bonus2: I think you may be onto something regarding "two download stations giving conflicting information." I don't have a cable box, so I never considered that it was searching more than just PBS.
What do you think, VideoBob? Previously, I didn't prune channels, and since I have, (leaving PBS on and MSNBC, FoxNews, etc. OFF), I have had no U99, but the downloads seem slower. I'll move PBS to the top. VideoBob, you said that even with the "download" channels turned OFF, the unit still downloads listings, so it may not matter as far as the d/l is concerned whether the channel is "on" or "off."
I believe that in large metro markets such as mine (Southern California), it is inevitable that there will be multiple host channels. There should be one for broadcast, and another for basic cable stations. The first *must* be available for *EVERYONE* in the area, the second for most basic cable subscribers (but needn't contain all of the subscription information).
I have heard before that the Pannys search for the information in the order they are listed in your guide (why I move PBS to the top). If your unit finds a broadcast- or Basic-Customized host first, that's the guide you will get. I don't know if it then moves on and looks for another, but postings to this forum indicate it probably does.
I have found that simply changing the order of the three PBS stations at the top of my listing will change the amout and detail of the data downloaded.
There are also host stations (by necessity) that include *all* (or at least most) of the stations available in a givem market for premium cable subscribers. These download *SO* much data that, if you don't disable all of the channels you don't want, you will run out of time/room and listings will be dropped and/or abbreviated. (Ever wonder why some channels have detailed listings and others dont? Try moving the short-listed channel to the top.).
Although each level up the food chain (Broadcast->Limited Basic->Basic->Expanded Analog->Digital) ususally includes all of the stations in the lower-level packages, they do *not* necessarily put them on the same channels! Thus, in my area, at least one of the download hosts only downloads "Limited Basic" which has less than half the stations as my Basic--and many of them are on different channels. :(
If I ever find which station this is, I'm going to move it to the BOTTOM of my program listings.
BTW, I didn't disable *all* of the download stations--I had disabled MSNBC and the two channels that my diagnostic screen *said* were download channels (but I didn't know it at the time).
I have since turned those stations back on and moved them to the top--and now have full listings.
bob
Bob, Laguna Woods, CA 92637; Leisure World Analog Cable; No box
Panasonic DMR-E85HS (1 Year) and DMR-E95HS (6 Months) [TVGOS]
RCA DRS-7000N [3-day TVGOS]
ReplayTV 5504 (Monthly$ 14-Day ReplayTV)
Panny ShowStopper 1000 (ReplayTV 2000) [7-Day Free ReplayTV]
2 x Sony 1000 (Not currently hooked up) [Free TiVo]
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shaolin00
Suspended due to non-functional email address
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17. October 2005 @ 11:38 |
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To RX7
No, the service menu is the same on all the DMR-E units and it is mainly for checking the status of the machine. You can browse in other words but don't touch as they would say.
Has anyone heard anything from Cheryl yet? I still haven't enabled my guide yet. I can't take the chance since I have shows being recorded.
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kossello
Junior Member
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17. October 2005 @ 11:40 |
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Video Bob
I did do the channel pruning that you suggested last night. I moved all of the grayed (not used) channels to 111.
Really cleans up the view.
I still need to move the two PBS stations to the top and see if that makjes a difference.
Now for the question. At this time I have not done a TVGOS reset. If I do does this change the line up and everything I've moved?
No sense re-arranging everything and then losing all of the changes if I have to do a reset.
Thanks
Keith
Insight Cable
South Central KY Zip 42101
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VideoBob
Member
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17. October 2005 @ 11:48 |
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BudinMA:
Quote:
Additionally, it sounds like Gemstar is the company that screwed up since I know in my case (and various others) I had no problems until around Sept of this year which is the date that supposedly Gemstar took over TV Guide.
Gemstar has owned TV Guide AND tvgos for years. It's recently announce major changes to the magazine and has also recently (the last few weeks) made substatial changes to its TVGOS download datastream.
The communications problems that *CAUSE* the U99 Errors in the Pannasonic PVRs appear to be Gemstar's fault. The U99 Errors themselves, their symptoms, and recovery are all in the bailiwick of Panasonic. We tend to treat them equally here--trying to figure out *which* is to for our problems.
Actually, each company is *partially* right for blaming the other: Panny wouldn't be having U99 Errors if Gemstar hadn't screwed up its datastream. On the other hand, "Communications Errors" (i.e. U99 for Pannys) should *NOT* be hard faults and should be self-correcting. How any error is handled is part of the error-handling routines inside the Panny and Gemstar has no control over the recovery process--or any contributing factors such as heat, drive condition, and DVD drivers that might complicate the recovery process and/or intesify the symptoms and severity of the "Crash."
There are already obvious levels of U99 errors, because some wipe out everything, some wipe out nothing, and other do varying amounts of damage. No one has built a matrix for conditions vs. symptoms, and I doubt if it would be worth doing at this point.
However, *TRENDS* in errors reported here indicate that *ALL* of the various conditions addresed in my Protocol have *some* effect on whether the unit crashes and/or how much damage is done by any specific crash. The more factors involved, the more frequent and damaging the crashes. (Obviously *some* are even caused by defective hardware like boards and drives--just not nearly as many as Panny wants you to believe).
If Panny had proper error-handling algorythms, "U99 Errors" would simply be logged, repaired, and the process restarted without any loss of prior information or user intervention. Such logging *should* include sufficient information to isolate which host, datastream, and datum *caused* the error in the first place.
A routine to identify and report to the end user, the station, channel, and data type of all available host stations would be a *very* valuable addition to *any* TVGOS recorder--and could be implemented using information already available from the current datastream itself--without the need for further Gemstar involvement.
Another valuable "Feature" missing from the Panasonic (and relatively easy to add at the factory) would be the ability to "Save" (Back-up) and "Restore" all volatile user data to DVD-R/-RAM--including setup information, channel line-up, and (optionally) current listings at the time of the Back-up.
This makes completing a full factory reset and recovery (including repopulating the Guide) a matter of an hour or two's work--rather than days. They could even include any upgrades installed, making recovery a one-step process.
bob
Bob, Laguna Woods, CA 92637; Leisure World Analog Cable; No box
Panasonic DMR-E85HS (1 Year) and DMR-E95HS (6 Months) [TVGOS]
RCA DRS-7000N [3-day TVGOS]
ReplayTV 5504 (Monthly$ 14-Day ReplayTV)
Panny ShowStopper 1000 (ReplayTV 2000) [7-Day Free ReplayTV]
2 x Sony 1000 (Not currently hooked up) [Free TiVo]
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VideoBob
Member
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17. October 2005 @ 11:54 |
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kossello:
Quote:
Video Bob
I did do the channel pruning that you suggested last night. I moved all of the grayed (not used) channels to 111.
Really cleans up the view.
I still need to move the two PBS stations to the top and see if that makjes a difference.
Now for the question. At this time I have not done a TVGOS reset. If I do does this change the line up and everything I've moved?
In a word, "Yes." :(
Wouldn't it be great if we could back up this data--like I suggested in my last post?
Quote:
No sense re-arranging everything and then losing all of the changes if I have to do a reset.
Normally, No. However, you've done so much allready that it would be a shame to lose programming for lack of a horseshoe nail.
You may not even *need* to reset, if you get the right combination.
bob
Bob, Laguna Woods, CA 92637; Leisure World Analog Cable; No box
Panasonic DMR-E85HS (1 Year) and DMR-E95HS (6 Months) [TVGOS]
RCA DRS-7000N [3-day TVGOS]
ReplayTV 5504 (Monthly$ 14-Day ReplayTV)
Panny ShowStopper 1000 (ReplayTV 2000) [7-Day Free ReplayTV]
2 x Sony 1000 (Not currently hooked up) [Free TiVo]
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RX7Fan
Member
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17. October 2005 @ 12:30 |
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Shaolin,
Got a voice mail from here a while ago, unfortunately, I'm in class the next 3 weeks, so my posts will be a littel sporadic, I'm on my way home in a minute, and should be posting in about an hour or so with details on the latest (2or 3 PM)download of data, so far since thursday or friday, everything has been smooth , albeit slow, I was up to wed eve this morning, and had sat and sun filled, with promos, so I'm hoping to see thur and fri when I get home.
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
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shaolin00
Suspended due to non-functional email address
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17. October 2005 @ 12:41 |
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Ok, like right after my previous post, Cheryl emailed me. She wants to know my Host Version info via service menu. I'll do it tonight when I get home.
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AKNewbie
Newbie
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17. October 2005 @ 13:15 |
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Shaolin and RX7,
Based upon Cheryl's instructions, this should be 970DL. She's asking us to put it into Service mode and hit 02 (at least that is what she asked me to do).
Once we do that, we will lose what listings and scheduled recordings we have, right?
Hey, it's not that I mind losing that for her if it can help with getting this fix out to everyone, just thinking there is no reason to reset everything when I already know the firmware version.
I know that TVGOS can update their firmware (.11 code), but their stuff shouldn't be able to update the unit firmware (requires CD image), right?
Well, I asked her this and will post the reply.
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daughn
Junior Member
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17. October 2005 @ 13:25 |
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I did the ServiceMode thing for Cheryl, and did not lose listings.
BUT, I did lose the promotions (ads). I just checked again, and all my listings are still there.
This message has been edited since posting. Last time this message was edited on 17. October 2005 @ 13:28
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AKNewbie
Newbie
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17. October 2005 @ 13:26 |
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What "host version" did your unit show?
Good to know, I thought this wiped everything out...
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daughn
Junior Member
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17. October 2005 @ 13:28 |
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It showed 0970DL on my E85H.
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AKNewbie
Newbie
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17. October 2005 @ 13:31 |
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Thanks.
So any of us running the current firmware should be able to answer her question immediately upon receiving her request.
I wonder if she (they) are trying to weed through the trouble tickets to spot those of us with old firmware?
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drsparc
Newbie
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17. October 2005 @ 13:32 |
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Is it just me, or is that u99 starting to look a lot like Ugg? :-/
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Mossler
Junior Member
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17. October 2005 @ 13:42 |
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I guess we're all getting this email. I just got it also. I have the E95 and my host version is 0630DR. I also lost the ads when I came out of service mode but luckily I didn't lose the listings.
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rchusid
Newbie
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17. October 2005 @ 13:45 |
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I read thru this thread after hearing about it on another forum. I have a Sony which also has problems with the TV Guide info. (Periodically all TV Guide info will get wiped out, as well as all information regarding shows scheduled to program, even if programed without the TV Guide interface).
I just thought I'd make a couple points in response to some of the comments above. First, as I already noted, this is not a problem with one particular company or model--many recorders are having similar problems interfacing with the TV Guide.
Secondly, this problem did not start in September. I had this happen back around January for the first time. It has been worse recently, happening twice in the last couple of weeks so it is possible that something Gemstar did may have made an existing problem worse.
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Junior Member
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17. October 2005 @ 13:49 |
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On my E500 the Host version is 0900DU
I also found when I got home that the Guide had decided to use channel 77 as its "Host Channel" - It's not even part of my lineup. I still have 3 or 4 days out there, so I'm not going to reset for a couple more days and see what happens.
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rchusid
Newbie
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17. October 2005 @ 16:05 |
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If Cheryl has been helpful could someone give me her email address? Perhaps comparing notes with the problems on my Sony as compared to the Panasonic will reveal more as to where the problem is. With my office hours it is hard for me to phone her during the day, so email would be much easier.
If you don't want to post her email in a public forum, send it as a private message.
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sfstan
Suspended due to non-functional email address
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17. October 2005 @ 16:51 |
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it's
This message has been edited since posting. Last time this message was edited on 17. October 2005 @ 16:52
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shaolin00
Suspended due to non-functional email address
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17. October 2005 @ 17:15 |
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My Host Version is
Main 0900DU
My TV Guide Version is
07.01.26/00.00.00
I have the DMR-E500
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daughn
Junior Member
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18. October 2005 @ 05:12 |
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All good things come to an end. Overnight sometime, the U99 appeared. It had been over 4 days since the last one. I still have the listings I had yesterday, but NO ads (as happened yesterday after the ServiceMode entry). Although I don't see how, the ServiceMode "entrance" might haved caused it. Did anyone else have a U99 appear after getting the Host version number from ServiceMode? Not sure whether I'll do a hard reset or just let it ride and wait for another U99. Cheryl is working hard on the problem, so I'm optimistic this will be fixed "soon."
This message has been edited since posting. Last time this message was edited on 18. October 2005 @ 05:13
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gdoggy
Junior Member
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18. October 2005 @ 05:19 |
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I got my recorder back last night with the newest revision of the digital board installed. I will report how it goes soon.
@
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buddy77
Newbie
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18. October 2005 @ 06:20 |
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Thanks for Cheryl's info sfstan. I just contacted her and gave her my information and I will provide whatever she needs regarding the firmware in my machine, etc. Interestingly, a friend of mine in the same neighborhood has the same model DVD-R (E85H) and I am not aware of him having this problem (u99s) so it appears it is not universal to all owners of this particular Panasonic model DVD-R.
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keriah
Suspended due to non-functional email address
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18. October 2005 @ 06:25 |
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I had a U99 at 3:30am.
Background since last report: I checked the next DL times over the weekend but, because of my heavy use schedule, I missed all of the windows; the machine was never put in standby over the weekend. I did note that the 'ads' that had DL'd had disappeared too (figured they had expired).
So as of Mon. 8am, no ads and all 'No listing' (which I expected). I left the machine in standby between 11am and 1pm Mon. morning and went out. When I checked at 3pm, I had 3 days of listings!!! - Mon. through Wed (and no ads)
At 11:08pm Mon. I checked the 'next DL' -- it said 11pm (I've adjusted all times to local time). Even though it was after the 'next DL' start time, I put the machine in standby and it appeared normal. At 3:30am I noted I had a U99. I did a 'soft reset'/poweroff30sec. and put the machine back on standby.
At 6:30am I checked 'next DL' - I reads "N/A". I now have ads (and the original listings through Wed. have not been lost).
~ Keri
zip 98110 (Bainbridge Island, WA ~ Seattle area)
DMR-E95HS / Comcast cable / no cable box
zip 96815 (Honolulu, HI)
CMR-E85 / Oceanic cable / no cable box
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