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DVD Profiler Question
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ck1018
Newbie
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3. March 2004 @ 08:53 |
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Hello all, am new to this so please bear with me.
I found a posted message on another discussion thread with a statement from an individual claiming to be Jesse Slicer of InterVocative Software. The link is included. Since I'm new to DVDProfiler, I have no idea if this statement is valid or not.
here is the link
http://www.dvdforum.nu/forum/index.asp?action=showthread&thread=37464&forum=3
The posted statement I mentioned above is in English, however the rest of the page is not. Scroll down and you will see the post.
Any input as to if this is a valid statement from InterVocative or not would be appreciated.
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AcidC0RE
Junior Member
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3. March 2004 @ 09:16 |
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...::: /\©|dCØЯΞ :::...
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XBOX 360 all the way baby...
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PlanoLogi
Newbie
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3. March 2004 @ 12:38 |
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The link is a BIG relief, thanks Acid.
I emailed about a little over 100 of my group.
My hero!
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TT626
Suspended due to non-functional email address
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4. March 2004 @ 02:41 |
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Well it's been 1 week to the day that DVD Profiler has been down. I think it is time for Mr. Cole to start looking for a new ISP if in fact that it is the ISPs fault. I paid my $25 but I think that the program is of commercial release quality and am willing to pay more just to get reliable service from IVS. If a change in IVS' business strategy is needed I (and I am sure many more DVD Profile USers) would be willing to pay more for a PREMIUM Service. This is a worldwide app and I have heard of MANY users that have HUGE Collections, this program must be worth more that a mere $25 to them. Just my thoughts on this subject
Tom
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sambryan
Newbie
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4. March 2004 @ 05:00 |
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A WEEK.....ONLY a week.... This isn't a life critical issue here. There arent kids without school busses or old people being kicked out in the cold. The guy apparently has has a major system failure. He needs to get his backups restored. This will take time...... There are a lot of paid users but even MORE LEACHERS... Unfortunately the unpaid and paid are all in the same database... So with that being said .. that is a huge amount of info. I am not trying to flame anyone but I understand these things take some time. I am sure he ain't exactly rolling in the dough here (by looking at his house). This profiler of his probably cost him more than he has ever recieved in paid users... I bet when he does get it back there is a possibility of going Pay members only and really restrict the non payers.
Remember he was out of town when this happened. Then he tried to get it fixed ASAP and discovered there were more problems than originally planned.
I will just be happy when it comes back online. It HAS been a week and I miss it. But I am not losing any sleep over it.
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ock913
Suspended due to non-functional email address
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4. March 2004 @ 05:23 |
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Anybody got a way of contacting Mr. Cole? If it is a $$ issue on getting the repairs done in a timely manner, I would be willing to pay the purchase price of another version or even 2. I am sure other users would be willing to assist in this matter as well. We all must agree that there are certainly a great # of people using the program for free. I am not knocking it in any way, if Mr. Cole did not want it that way, he has the ability to stop it. But, we all also must realize that operating a server database of this size costs a lot of money .............. MONTHLY! Not just a one time setup, but monthly. I sincerely appreciate what he does and to the last poster who made a comment on his house .............. that was in poor taste. Think back for a bit, when was the last time you experienced a major outage with DVD Profiler ... I can't remember one. We have had a nearly troublefree history with this software and I sincerely appreciate it. Since we have no way of reaching him right now, then I don't know how we could organize a donation fund to ease the burden of the repair costs. If anyone does have this ability or has a contact with Mr. Cole, please make a suggestion.
This message has been edited since posting. Last time this message was edited on 4. March 2004 @ 05:25
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sambryan
Newbie
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4. March 2004 @ 05:31 |
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Poor taste is not ... I am defending the guy here.... I am just saying he isn't some fat cat who lives in the lap of luxury that is gonna take the money and run. No one is perfect and I will be the first to admit to that. It could use a little paint is all ;)
Did I say I was upset... NO
You need to re-read what I said and match what I said with the context. I was plannin on offering my services. Since I am in the server support field. You brother just pissed me off. So go re-edit your post again.
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sambryan
Newbie
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4. March 2004 @ 05:34 |
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If I saw a Lambroghini sitting in front of a gold plated house I might think he was mis-appropriating funds.... But he lives in a normal house like most people do...
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ock913
Suspended due to non-functional email address
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4. March 2004 @ 06:08 |
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Relax, I was not calling you out. We all have opinions, even you and I. Sometimes those opinions will be different. To me ......... your comment sounded as if you were saying he lived in a run down house. If that is not what you meant, then I took it wrong. I apoligize, but that was the impression I got from reading it. I do want to point out however, there have been a couple different people making comments about going by his house. Lets accept his privacy as well. This is aside from DVD Profiler all together, do not go knocking on the guys door, calling his wife, and so on. That is just a simple privacy and respect issue. It just doesn't sit well with people thinking that strangers (using his software product does not make you invited guests) are looking up his info, driving buy his house, and calling and speaking to his wife about this issue. Again, that is MY opinion on the issue.
Anyway, that isn't the point of my post, the main issue is aiding Mr. Cole and Intervocative Software with a common goal for us all. ....... in a business atmosphere and manner.
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UT_CK
Junior Member
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4. March 2004 @ 07:02 |
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I really don't understand why there are such strong opinions on this. The owner of DVD Profiler made a business decision when he set it up the way he did. The fact that the service suffered an interruption is simply getting to people because there is an issue confronting them.. (ie: Am I going to lose this service ?) This same question is being asked by subscribers and non-subscribers alike. I use the service and I didn't pay for it... why ??? because I can. That does not make me a leacher. I instead have to read all those pesky ads (but it is my choice).
I hope the service comes back... Would I pay a one time fee for it.. probably ! Would I pay a monthly fee for it... Absolutely not ! Would I prefer not to pay a penny for it... Absolutely !
It's all about choices. But one thing is for sure... If you are charging even 1 customer for this service then you have an obligation to provide that service and to restore it. I say the ducks should have been lined up.
Regards,
CK
This message has been edited since posting. Last time this message was edited on 4. March 2004 @ 07:04
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AcidC0RE
Junior Member
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4. March 2004 @ 10:21 |
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Okay everybody no shoving matches...LOL Really, there is no way to be prepared for something like this when you maintain an offline database (meaning online and not on his own servers in his home). If the hosting service faulters then you can only hope for a speedy recovery. Machines break, thats a common fact, and when they do it takes time to fix. I believe that is the issue here now...TIME. So now lets take that time and do something constructive; maintain some other software on the computer, or defrag, or spend time with your children, etc., etc. You think of what else can be done in the meantime. Periodicly come back, check the service if it's fixed great, if not continue do something else. I can not believe that with the resources available with todays computers that DVD Profiler is the only piece of software on them. We are all frustrated but lets not take it out on others that are in the same boat. He will get it fixed! In the meantime do something else.
So now everybodys cooled off and now we can be contructive...
Later all, I hope that helped.
P.S. I am editing Ken Coles telephone number from my earlier post so he does not get any more calls about this since he is already aware of our concerns.
...::: /\©|dCØЯΞ :::...
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XBOX 360 all the way baby...
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JohnNaps
Newbie
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4. March 2004 @ 10:54 |
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I have just spoken with the creators of DVD Profiler and they informed me that they know the server is down and they are workin feverishly to get it back up and running and they assure me that it will and just ask me to be patient. So lets al give them a little patientience and understanding and hoipe it's up soon. I think I have about 50 waiting to down load and growing. Hope this helps everybody, John
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R.Baylis
Newbie
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4. March 2004 @ 11:03 |
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Hi, newbie here - drawn by a Google search trying to find info on the outage on DVDProfiler.
It's a shame that this thread got a little heated. In a way I agree with both sides. Not having DVDProfiler for a week isn't life and death, but if you have a large collection then you are likely to be adding to it often enough that it would be a significant inconvenience.
Add to the fact that there's been little information from Intervocative themselves (and let's face it , they are weak on the communication aspect of their business) and you can see why folks get jumpy and start talking about alternatives.
As for me? Well, now I know that it's likely it will be back I'll happily wait. But I'll admit I was on the 'jumpy' side of the fence until I knew.
My last thought is that Intervocative should use the next upgrade to widen the gap between functionaility of the 'free' and 'paid for' versions, and even consider an annual fee. After all, it's not like a piece of software they flog once and forget - there's the site hosting and ever growing database to support.
Freeloaders and those who grumble about paying any more than they already have are perfectly entitled to that point of view. But I think it's a very selfish one. Consider this...
Anybody who is buying enough DVDs to warrant using DVDProfiler shouldn't need to think twice about $10 a year to carry on using it if they find it that useful. I mean, what fraction of the cost of a single DVD is that?
Life's too short to drink bad wine!
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AcidC0RE
Junior Member
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4. March 2004 @ 11:36 |
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R.Baylis: I agree, that's a good idea. It might even help them to buy newer, faster and more efficient servers. Seeing how he only makes money from new subscribers this would be a logical step in future upgrades of not only software but the hardware that the software sits on.
Later all.
...::: /\©|dCØЯΞ :::...
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XBOX 360 all the way baby...
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sambryan
Newbie
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4. March 2004 @ 12:30 |
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Finally this post turned into a more supportive post rather than people asking about alternatives and ditching DVDprofiler. And ock913 yeah the only reason I haven't gone up and knocked on the door was because deep down inside he might want his privacy and I respect that. I wouldn't want people over at my house begging and pleading me!!! I would be like pa kettle on the front porch with a double barrel shotgun! "Get back you heathens"
Also I call unpaid users leechers because they want to use a great piece of software and server space and webspace and all that for free... That in my definition is a leecher. Just like someone that comes over to your house and eats all your food and drinks all your beer! Merriam Websters calls a leecher someone that depletes its resource... Actually I would then have to call that person a Freeloader. (((to impose upon another's generosity or hospitality without sharing in the cost or responsibility involved ))) I am also a Moocher, Leacher, freeloader, or whatever you call it to many other programs but not this one because I want it to stay up and get better. I reserve the right to say hey where did this go? What happened? People say "Yeah I pay the penalty by looking at those advertisements I am so downtrodden." I personally think the makers of dvdprofiler should make it more uncomfortable for unpaid users than those CONVIENIENTLY placed ads... Like Hmmm lets see... Example I used up my evaluation on ReGet Deluxe I still dont want to pay for it but instead I have to wait 255 seconds before I can click evaluate to use it. Why don't I pay... Well I hardly use it. If I used it more often I would be forced to pay up..
However I think maybe one of the reasons it is easier to use the low end profiler is becasue that way people still can contribute dvd's and cover scans. Back when I was a leacher of dvd profiler I had contributed at least 10 dvd's to the cause...
AcidC0RE, R.Baylis Well spoken...
JohnNaps Thanks for the info....
And once again I would like to reiterate... The comment on his house wasn't a bad one. I was just pointing out that he isn't living in the trump towers with a swimming pool full of gold deblumes paid for by dvdprofiler users! He is an average Joe like most of us..... Of course I never met him in person so who is to say he isnt wearing a Rolex :D
I am Outta here! I have said my piece... Lets all hope for a speedy recovery!
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Gobar
Newbie
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5. March 2004 @ 05:43 |
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This has been circulating on one of our Belgian forums:
(hope it isn't true, because that won't be good)
Quote:
Hello all, I imagine this post may be deleted, but I cannot bear to keep my silence any longer. Let me just say for the record that I do not work for Intervocative Software nor do they have any knowledge or control of my actions here.
The IDSA has issued them a demand for all copyrighted images to be taken offline. Since this is a major part of their program, and the major reason individuals have been paying money for the "premium" version of their program, they have hired legal representation and are currently trying to figure out a way to bring their site and program back, and keep the value there for "premium" customers. If and when it does come back however, it will likely be without the "cover scans."
They have been keeping this under wraps but at this point it looks grim for users of the program who like to download the cover images. They will probably make this public very shortly anyway.
I apologize to Intervocative Software about my posting, but I do believe you have been doing your loyal customers an injustice with the misleading message that you currently have posted on your site, and they deserve to know what is happening.
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TT626
Suspended due to non-functional email address
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5. March 2004 @ 06:45 |
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Thanks for the Post: If this is true, IVS will need to find a way to put a hook into their program to download scans from one of the "free cover sites" out there. Their database of the program is great, love the cross referencing. This story just keeps getting better as time goes on ;D
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ock913
Suspended due to non-functional email address
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5. March 2004 @ 10:03 |
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The Intervocative site has been updated wit hthe following notice:
DVDProfiler.com is temporarily unavailable. We experienced a serious hardware failure and are working to resolve the issue.
Our new servers are in place and in the process of configuration and restore. As portions are reinstated and tested, they will become available.
Restore of full functionality is expected by end of day Monday.
Thank you for your patience and concern. Please be assured we are taking the necessary steps to prevent future service interruptions.
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ock913
Suspended due to non-functional email address
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5. March 2004 @ 10:21 |
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OK everyone, as I posted above, the Intervocative site info was updated. Based on it saying that "As portions are reinstated and tested, they will become available" I decided to see if anything was available yet. I had a hunch that they would not have posted the info on the website unless they were certain that all data was coming back online and things were running smoothly in the transfer process.
Well, I am very happy to say that I had approx 20 DVD's waiting to be added to my database and when I tried it, just to see what would happen, I was very pleased with the results. It is not back up yet, don't get too excited, but I can report that they have obviously begun the process. The server responded almost immediately to the request and did not timeout as it did before. Out of the 20 DVD's it successfully downloaded 2 profiles. The others were unsuccessful, but the response was immediate, that was the good part. No images were successful either, but that is OK, the data tranfer is going to take time and I am very hopeful that all will be up and running very, very soon.
Please note, I ONLY tested it because it appeared I was the first one to report this update. I don't think we should all attempt to try it while the system is rebuilding. Those with more knowledge than I in this process may be able to better comment if this would cause any problems.
I just wanted to pass on the good news. So long for now.
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PlanoLogi
Newbie
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5. March 2004 @ 11:15 |
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More good news at www.dvdprofiler.com
"Restore of full functionality is expected by end of the day Monday."
Hooray!
Guess it's true, you don't know what you have until it's been gone ;)
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R.Baylis
Newbie
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5. March 2004 @ 12:30 |
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If Gobar is still reading this thread, can you post here what organisation you believe is being referred to as the IDSA?
Using Google the only organisations I can turn up references to that seem even remotely connected with protecting copyright of DVD covers are the Industrial Designers Society of America and the Interactive Digital Software Association (now called the Entertainment Software Association).
Neither have news items on their site about this and it would be a stretch of the imagination to assume they had any interest anyway.
Without any corroboration I'm inclined to treat this with a HUGE pinch of salt, especially as Intervocative have updated their message to indicate a possible return of service by close of play on Monday.
Of course, I'll eat an equally HUGE piece of humble pie if it turns out to be true and Intervocative were not telling us about this problem, but I'm inclined for now to believe them.
Life's too short to drink bad wine!
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Kev0192
Suspended due to non-functional email address
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6. March 2004 @ 10:30 |
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Good News, I tried today to add about 10 more DVDs and the profiles downloaded ok. The cover shots aren't up yet but so far so good. If you check the link to the main page from the program itself, there is a explanation of what's going on and they hope to have everything back up by Mon 3/8/04
:)
"Now let's go break open that glow stick and pour it into Homestar Runner's Mountain Dew...I hear they have to pump your stomach for that stuff..."
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Strong Bad - http://www.homestarrunner.com/sbemail.htm |
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Gobar
Newbie
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7. March 2004 @ 22:29 |
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ok..here's the story from the people of intervocative software:
Quote:
With kudos to Sonja for a very imaginative story, let me say that if we have legal problems, it's news to me.
We have been adamant in our support of copyright protection, refusing to include spines in our cover images, and prohibiting bootleg titles in our database. We have no plans to eliminate cover scans from our premium features. The studios have been supportive of our efforts, with many pre-release titles added by studio employees directly.
Future enhancements to our copyright protection are planned, but they will not significantly impact owners of the original DVDs, and they're completely unrelated to our server issue.
The main reason for our extended downtime is that we were forced to have our old server shipped to us for repair before we could access the current data. That is done, and the copy/reinstalls are well under way.
so... things should be ok soon.
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PlanoLogi
Newbie
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10. March 2004 @ 09:00 |
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The DVDProfiler links are back up (for premium users)! Feels faster than ever.
Life is good.
This message has been edited since posting. Last time this message was edited on 11. March 2004 @ 07:46
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ock913
Suspended due to non-functional email address
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23. March 2004 @ 03:21 |
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OK, it has been a while now and the service, although working, is far from back to normal. There have been no new posts here, but I know ya'll have got to notice it. I recently tried to add some older movies, ones I know would have to be in the database, and nothing, they are not there. C'mon, Girl Interrupted, that is over a year old. Forget new titles, they are hit and miss as well. Plenty of time has passed to get this system back up and running. Anyone have any idea what the status is. The web page is STILL saying the same thing and it is old news.
You would think that someone, in the intersest of customer service, would take a minute to let the customers know what is going on. THis is just poor business practice now. Someone please lift my hopes in this issue, cause I am starting to serirously consider paying for Movie Collector.
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