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Samsung's service is disappointing
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Moderator
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18. July 2006 @ 12:43 |
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Two weeks ago I obtained an RMA for my T809 because it wouldn't pair with any bluetooth device. I just got my T809 back and straight out of the box it still won't pair.
I called Samsung and they're trying to say there was nothing wrong with the phone but they reflashed the software and reset the WAP anyway and the phone tested fine when they sent it back. I doubt they even looked at the damn phone. Now they want me to send the thing back and I'm wondering what the hell for? They already said the phone was fine and they did everything they could so what's sending it back going to do other than make me go another two weeks without my phone?
Has anyone else had to deal with Samsung's repair department? I'm about to hit every mobile phone forum I can find letting folks know about this and see if I'm the only one.
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33 |
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nanaman
Newbie
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18. July 2006 @ 15:09 |
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Thing is, what else can you do ? Apart from send it back to get fixed...again. I have sent a camera back to Samsung for repair and I must admit I was quite happy with the service.
This message has been edited since posting. Last time this message was edited on 18. July 2006 @ 15:10
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Moderator
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18. July 2006 @ 15:18 |
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Thanks for the input :)
I don't have any other choice and that's what's so frustrating. I'll send it back a second time and if they still don't fix it they'll need to send a new one because I can't keep going without my phone :(
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
This message has been edited since posting. Last time this message was edited on 18. July 2006 @ 15:18
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Moderator
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25. July 2006 @ 19:32 |
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I'm sending the phone back for another RMA. Hope they get it right this time.
I just noticed that five of my paid for ringtones and one game were wiped out when they reflashed my phone. Now I have to deal with T-Mobile about getting them back. Ugh....
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
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Senior Member
5 product reviews
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2. August 2006 @ 10:45 |
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Why is this sticky???
Just intrested lol!!!
Lecsiy
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Moderator
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2. August 2006 @ 13:05 |
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Cause I'm mad and I'm taking a small liberty with my power as a mod so that more people can see my rant in order to see if anyone else has had a bad experience with Samsung's service :)
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
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AfterDawn Addict
4 product reviews
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3. August 2006 @ 14:41 |
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start bitching and see if you can get the next phone up in line?
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Senior Member
5 product reviews
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6. August 2006 @ 01:21 |
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Also whenever your gonna get an upgrade just say your gonna go off to orange or some other company and they bump up all the possible upgades you can get!
Lecsiy
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Moderator
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6. August 2006 @ 13:03 |
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Lol, we'll see what happens when I get my phone back :)
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
This message has been edited since posting. Last time this message was edited on 6. August 2006 @ 13:03
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AfterDawn Addict
4 product reviews
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18. August 2006 @ 12:51 |
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well it's now been almost 2 weeks, have you recieved your phone, or whatever? please give us an update....
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Moderator
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18. August 2006 @ 13:59 |
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Not yet :(
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
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AfterDawn Addict
4 product reviews
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18. August 2006 @ 14:07 |
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what was the projected turn around on this service?
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Moderator
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18. August 2006 @ 14:20 |
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They say 15 - 21 days. Not exactly speedy :P
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
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AfterDawn Addict
4 product reviews
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18. August 2006 @ 16:54 |
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that's pretty shotty for service, but hopefully they'll get it right this time.
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Senior Member
1 product review
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30. August 2006 @ 10:36 |
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oh very nice phone.... i have the x426 with tmobile and its good. i havent had to deal with samsung repair yet. i'l prbabaly just get a new one if x426 breaks. but yours is nice, be patient and see how it turns out!
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Newbie
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30. August 2006 @ 14:02 |
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I never actually fixed mine, but I didn't have problems until recently. I am pretty sure its just the battery, but the entire phone is falling apart and I've only had it a year. Also, my reception is awful. One day it will work fine in my house the next day I don't get reception, but all of my friends and family have the same phone service, therefore it must be my phone.
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AfterDawn Addict
4 product reviews
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7. September 2006 @ 12:44 |
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anymore updates Neph?
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Moderator
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8. September 2006 @ 09:03 |
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I've got a pretty pathetic update. Seems the package I had the phone in got left behind when I took my last consignment to the package store and has been sitting here the whole time buried in papers. I finally called Samsung to see what the staus of the phone was and they never got it. After a frantic couple hours I realized what had happened - Doh!
I'll be sending it (for real this time) early next week. I swear if I had hair it'd be pure blond.
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
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AfterDawn Addict
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8. September 2006 @ 12:57 |
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Quote:
I swear if I had hair it'd be pure blond.
Hehe,
Glad you got your result...well kinda anywho :P (kinda got your result not kinda glad you got it) lol
This message has been edited since posting. Last time this message was edited on 8. September 2006 @ 12:57
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rbella09
Suspended due to non-functional email address
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2. November 2006 @ 20:58 |
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not sure if it's sprint or samsung, i can't even get the zipp driver to download 4 my SPH A-900. for that matter hardly nothing to download!
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Moderator
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3. November 2006 @ 21:38 |
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Dunno how to help you rbella09, sorry :(
Now the battery on my T-809 is shot. It won't take or hold a charge for anything. I'm resigned to the fact that this abortion of a phone will be my first and last experience with Samsung. When you charge 200 bones for a phone it should work fully and perfectly, period. Once a company/brand/store screws me I'll never give them my business again.
Since T-Mobile could've cared less when I had problems with the phone I bought from them and they also left me out in the cold on $72 worth unsolicited third party charges I'll be dropping them like a hot turd in January when my contract is up. The T-809 is going to shot with a .223 then the pieces will be boxed up and sent to Samsung with a few choice thoughts.
My killer sig came courtesy of bb "El Jefe" mayo.
The Forum Rules You Agreed To! http://forums.afterdawn.com/thread_view.cfm/2487
"And there we saw the giants, and we were in our own sight as grasshoppers, and so we were in their sight" - Numbers 13:33
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