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Returning Bad Media
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2. September 2006 @ 17:09 |
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I purchased a spindle of Office Max 100 DVD-R media. I have tried to burn about 20 and they are all coasters.
I contacted Office Max and they want all kinds of documentation to return them despite the fact that they say office max on them.
Has anyone had any luck dealing with someone like Office Max and getting them to be responsible for thier product?
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chayne04
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2. September 2006 @ 20:57 |
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i had that same problem one time with Staples. i just carried them back to the store, with my receipt, and i had no problem. i do not see why they are giving you such a hassle. if i were you i would just go back up there with your receipt in hand, and demand my money back. what are they gonna do? good luck. i would also send an email to their corporate office. i did that with staples, and told them how bad their product was and they sent me a $25 gift certificate.
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AfterDawn Addict
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3. September 2006 @ 05:28 |
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Office Depot is the only store brand media that I'll use. They use ritek and ricoh as their manufacturers.20 cents each when on sale!!!!
Associates in the store told me countless times if I had trouble with them,bring them back with:
Receipt
Outer shrink wrapper
Remaining discs
The only brand of media I trust at Office Max is the verbatim.$15 per 50 pk when on sale.
Quote:
I have tried to burn about 20 and they are all coasters.
What kind of coasters?
Burn coasters?Failed while actually burning.
Playback issues?
No disc error? burner drive doesn't recognize that media,so it won't burn them.Also known as Failed during the lead-in phase,no actual burn took place.
Are those 16x speed blanks?
What's the brand name/model#/and firmware version of your DVD-RW drive?
Maybe a firmware update may be in order?
HP a1118x-b/athlon 64-3300+/BenQ 1650 BCDC/LG 8163B/Modded Wii/Epson-R300 and Ty Watershields!!! |
AfterDawn Addict
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3. September 2006 @ 06:21 |
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As Saugmon said, I have had no trouble with the 8X +Rs OD brand. Once I bought a -R stack and which had been labelled as +Rs. I don't use -Rs and they took them back with no problems. I buy the OD brand for my daughter as she is not allowed to use my 8X Sony TYs. LOL
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mackdl
Senior Member
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3. September 2006 @ 07:21 |
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Sometimes it depends on your age..........yes, discrimination! My 20's kids have an awful time returning defective goods. So either they give it to me or I go in with them.
dmerrick, you have to find out why you are getting coasters as per reasons Saugmon gave. He is the expert here in regards to media and will get down to the cause of your problems if you answer his questions.
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Member
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3. September 2006 @ 09:24 |
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Thanks for the response.
Coasters in this case because they will not play back. When used the entire copy process seems to go correctly. There are no error messages or indication that the burn has failed or that there has been any problem in the copying process.
When placed in the DVD player (tried 4 different ones) they will not play or indicated that the disc is not valid.
These are 16X 4.7 GB discs.
I did do a firmware update - no change.
I have also tried them on 3 different DVD Ripper/copier programs that I have. No change
I have had good luck with Office Depot for most items but they seem reluctant to replace these discs. Can't figure out the problem with the discs or Office Max at this point.
Amaze35708
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3. September 2006 @ 09:32 |
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Forgot this part of the mystery. I have used other -R and +R DVD discs with the same programs and copying the same DVD's and they have worked and copy is playable?
Amaze35708
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AfterDawn Addict
6 product reviews
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3. September 2006 @ 10:37 |
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Will they play back on the dvdrw drive they were burned on? What is the media code?
Rig #1 Asus Rampage Formula Mobo, Intel Core2Quad Q9450 CPU @ 3.55ghz, 2gb Corsair DDR2 1066 Dominator Ram @ 5-5-5-15, TR Ultra 120 Extreme w/ Scythe 9 blade 110 cfm 120mm Fan HSF, HIS Radeon 512mb HD3850 IceQ TurboX GPU, Corsair 620HX P/S, CM Stacker 830 Evo Case, Rig #2 Asus P5W DH Deluxe Mobo, Intel C2D E6600 CPU @ 3.6ghz, 2gb Corsair XMS2 DDR2 800 Ram @ 4-4-4-12-2t, Zalman CNPS9500LED HSF, Sapphire Radeon X850XT PE GPU, Corsair 620HX P/S, Cooler Master Mystique Case, Viewsonic 20.1" Widescreen Digital LCD Monitor, Klipsch Promedia Ultra 5.1 THX Desktop Speakers, http://valid.x86-secret.com/show_oc.php?id=348351 http://valid.x86-secret.com/show_oc.php?id=236435 |
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3. September 2006 @ 11:30 |
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Where is the media code?
Amaze35708
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AfterDawn Addict
6 product reviews
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3. September 2006 @ 11:36 |
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Rig #1 Asus Rampage Formula Mobo, Intel Core2Quad Q9450 CPU @ 3.55ghz, 2gb Corsair DDR2 1066 Dominator Ram @ 5-5-5-15, TR Ultra 120 Extreme w/ Scythe 9 blade 110 cfm 120mm Fan HSF, HIS Radeon 512mb HD3850 IceQ TurboX GPU, Corsair 620HX P/S, CM Stacker 830 Evo Case, Rig #2 Asus P5W DH Deluxe Mobo, Intel C2D E6600 CPU @ 3.6ghz, 2gb Corsair XMS2 DDR2 800 Ram @ 4-4-4-12-2t, Zalman CNPS9500LED HSF, Sapphire Radeon X850XT PE GPU, Corsair 620HX P/S, Cooler Master Mystique Case, Viewsonic 20.1" Widescreen Digital LCD Monitor, Klipsch Promedia Ultra 5.1 THX Desktop Speakers, http://valid.x86-secret.com/show_oc.php?id=348351 http://valid.x86-secret.com/show_oc.php?id=236435 |
Member
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3. September 2006 @ 14:42 |
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Thanks for the program. This is the result
"Unique Disc Identifier: DVD-R:CMC MAG.AM3
Disk and Book Type [DVD-R
Manufacturer Name [CMC Magnetics Corp.]
Manufacturer ID CMC MAG AM3
Amaze35708
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AfterDawn Addict
6 product reviews
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3. September 2006 @ 15:16 |
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Looks like Office Depot is lowering their standards on who makes their media. Ritek or Ricohjpn (who was making their media) is fairly good media but cmc magnetics is bottom of the barrel garbage. Looks like you found the problem. See if they will exchange them for some verbatim's, maxell's, fuji (mij), or sony (mij preferably).
Rig #1 Asus Rampage Formula Mobo, Intel Core2Quad Q9450 CPU @ 3.55ghz, 2gb Corsair DDR2 1066 Dominator Ram @ 5-5-5-15, TR Ultra 120 Extreme w/ Scythe 9 blade 110 cfm 120mm Fan HSF, HIS Radeon 512mb HD3850 IceQ TurboX GPU, Corsair 620HX P/S, CM Stacker 830 Evo Case, Rig #2 Asus P5W DH Deluxe Mobo, Intel C2D E6600 CPU @ 3.6ghz, 2gb Corsair XMS2 DDR2 800 Ram @ 4-4-4-12-2t, Zalman CNPS9500LED HSF, Sapphire Radeon X850XT PE GPU, Corsair 620HX P/S, Cooler Master Mystique Case, Viewsonic 20.1" Widescreen Digital LCD Monitor, Klipsch Promedia Ultra 5.1 THX Desktop Speakers, http://valid.x86-secret.com/show_oc.php?id=348351 http://valid.x86-secret.com/show_oc.php?id=236435 |
Member
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3. September 2006 @ 15:27 |
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dmerrick said he got his media at Office Max, not Office Depot.
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AfterDawn Addict
6 product reviews
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3. September 2006 @ 15:29 |
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Oh sorry, my mistake. Problem remains the same.
Rig #1 Asus Rampage Formula Mobo, Intel Core2Quad Q9450 CPU @ 3.55ghz, 2gb Corsair DDR2 1066 Dominator Ram @ 5-5-5-15, TR Ultra 120 Extreme w/ Scythe 9 blade 110 cfm 120mm Fan HSF, HIS Radeon 512mb HD3850 IceQ TurboX GPU, Corsair 620HX P/S, CM Stacker 830 Evo Case, Rig #2 Asus P5W DH Deluxe Mobo, Intel C2D E6600 CPU @ 3.6ghz, 2gb Corsair XMS2 DDR2 800 Ram @ 4-4-4-12-2t, Zalman CNPS9500LED HSF, Sapphire Radeon X850XT PE GPU, Corsair 620HX P/S, Cooler Master Mystique Case, Viewsonic 20.1" Widescreen Digital LCD Monitor, Klipsch Promedia Ultra 5.1 THX Desktop Speakers, http://valid.x86-secret.com/show_oc.php?id=348351 http://valid.x86-secret.com/show_oc.php?id=236435 |
AfterDawn Addict
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3. September 2006 @ 17:40 |
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Matters not, he got crap CMC mag media. I would bring in the coasters and maybe they might refund you money, I would doubt it. I'm sure they are trained to say "we are not responsible for what you did with the media that caused the problem, no one else is complaining and maybe your pc is at fault."
Edit: Has anyone found out what the Office Depot 16X +Rs code out as. I have the 8Xs which are good.
This message has been edited since posting. Last time this message was edited on 3. September 2006 @ 17:41
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Member
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3. September 2006 @ 18:07 |
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I think you have set me on the right track. It is the media and I just need to go back and demand that they replace it. Thanks for the hints and encouragement. I will let you know what the result of my last attempt to return this stuff is. Thanks again.
Amaze35708
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Senior Member
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3. September 2006 @ 20:47 |
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Stick with Office Depot, they use Ritek, the one and only time I used Office Max, was the time I got junk made in India, ick, the burner vomited and I returned them for a store credit. Never have had a problem with Office Depot. Love that place.
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