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Hello All,
My name is Kevin, and I have had a horrible expirence with my Xbox 360 since the day the first run hit the streets. I am starting this thread to raise awarness for other customers like me, to not have the same expirencses I have had my my Xbox 360 and Xbox customer service (aka 1-800-4-MY-XBOX).
I am taking the time to let you know how upset I am with Xbox 360 console and the customer service I received. From the first day I started playing my 360 it caused me trouble. I would sign into my Xbox Live account and after about a few minutes of game play the system would kick me off of Xbox Live. So, I would have to resign in and it wouldn?t cause me anymore trouble until the next time I turned my system on again and the same situation would happen. I knew it was not my connection because it was the same connection I had for the original Xbox that kicked me off maybe 5 times through the life of that system. Yes, getting kicked off was frustrating, but I dealt with it. Also, when I was on Xbox Live with my 360 my headset would always echo what I was saying. I though maybe it was just my headset, so I borrowed my friends and the same thing keep happening. But again, it was frustrating but I dealt with it. On top of those two frustrating problems my system started freezing on my then finally about a month ago I turned on my system to 3 red flashing lights. With those red lights I knew I had one of the defect consoles I heard about all over the news and was hoping I didn?t have.
As soon as I saw the three red flashing lights I called 1-800-4-MY-XBOX, and that is where my customer service issue began. I talked with a technician that came to the conclusion that I need to send the console in for repair. At that time I was informed about the $140 charge for being out of warranty. Naturally, I was upset about because as I mentioned above, I missed my opportunity to extend my warranty. I was very upset with Xbox putting out a product that did not have all the bugs worked out. I was on the phone for many hours with supervisors explaining that I should not and will not pay for the company?s mistakes. Even though I know the system failure was not my fault and that I have one of the defective machines, I sucked up it up and said I will pay for the repair. But, only pay for it with some kind of discount because this situation is not fully my fault, that the company has to take some responsibility for selling systems that did not have all the bugs worked out. But, I went through so much trouble to get an answer it was ridiculous. I spoke with many different representatives and supervisors that all told me different stories (which was all documented with the representatives I spoke with). Finally, after days and many hours of conversations, the best I was offered was 20% off my repair charge. After hearing days of people telling me there is nothing we are going to do for you. The 20% off to me still isn?t enough because I am still paying for Xbox?s mistake with selling me a faulty system. But, ether way I accepted because I play my console almost everyday and I was just losing time and energy with getting nothing back but contradicting stories.
About two weeks later I received a ?fixed? system back, which was not my original system. I was told before I sent in my original Xbox 360 that I was going to get my repaired system back. But, instead I got a different system that wasn?t put back together correctly. You obviously could see a gap on the back spine of the console where it was not put back together correctly. Once I saw that I was furious! After spending countless hours on the phone with representatives of the company telling me we are not doing anything for you, and then only getting 20% off, also being told I will get the same console back, and I receive a defective console. With being told I would be receiving my original console back, I lost my saved data on my hard drive, because no one told me to remove my hard drive before sending my console in for repair. I have just sent back the second defective console and awaiting a new one that hopefully will not cause me any more problems. And this is where my status is presently.
I have gotten so far is nothing but disrespect and taken advantage of from Xbox 360 customer service. I have had nothing but trouble since purchasing this system and I have received nothing but poor customer service in return. With the poor customer service I have received thus far, I still am in the dark about my status. With all these delays. I am losing over a month on my Xbox Live that I was told may or may not be given back to me. I also, lost all my save data for customer service neglecting to tell me to remove my hard drive from my console before sending it out. I have done nothing but pay for Xbox's mistakes and getting nothing back from the company but a headache and that is ridiculous. Especially, with how respected and prestigious the Xbox/Microsoft Company is, I did not expect the service I have receive thus far.
I am very interested in hearing from anyone that has had problems with there Xbox 360 or Xbox 360 customer service. I want as many Xbox 360 consumers as possible to know about how "great" the Xbox 360 and Xbox customer service really is!
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