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numerous unknown restarts by computer
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EMCCABE
Newbie
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7. November 2006 @ 23:08 |
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numerous unknown restarts by computer i just had my computer cleaned ou added more memory and when i got it back i restarts and i lose what ever i am working on what could be causing this. i've returned it where it was work on and the still have not fixed it can someone please help no error is showing or anything
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Senior Member
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8. November 2006 @ 07:35 |
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Hi,
Firstly, What do you mean by "Numerous Unknown" restarts my computer??
Secondly, The first place to look is for signs of malware, please follow my patented all-clean speech;
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Step 1
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*Go Start > Control Panel.
*Double-click Internet Options.
*Under Temporary Internet Files, click the Settings button.
*Click the View Files button.
*Press CTRL+A to select all files.
*Press DEL or click the Delete option at the top of the window.
*Click the Yes button on the dialog box that appears.
*After all the files are gone, close the window.
*Click OK two times.
*Close Control Panel.
And.....
ATF-Cleaner
Please download ATF Cleaner by Atribune from here. Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
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Step 2
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Install Ad-Aware and scan your computer
http://www.lavasoft.com/software/adaware/
- Download the Ad-Aware installation file from this link
- Run the installer and install with default options
- Start the program, if you are asked if you wish to update the definitions file, then say yes, and go ahead with the update
- If you are not asked, press Check for updates now and update the definitions file
- Next, press the Start, choose Perform full system scan, de-select Search for negligible risk entries, and check Search for low-risk threats is selected, then press Next
- When the scan is complete, press Next and select the Critical Objects tab, right-click inside the window and choose Select All Objects, then select next, and confirm the removal.
- Close Ad-Aware
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Step 3
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Install and configure Ewido Anti-Spyware
http://www.ewido.net/en/download/
- Download the Ewido anti-spyware setup program from this link
- Run the program to start installation of Ewido, accept the EULA and the default options
- Once Ewido has been installed and is running, open the Ewido window and under Your Computer's Security select Update Now, then select Start Update
- Ewido will now update it's definition files
- If for any reason Ewido cannot update, download the Full Database from here: http://www.ewido.net/en/download/updates/, execute the update file and this will complete the update
- Next, under Your Computer's Security select Scan Now, and then choose the Settings tab.
----- Under How to act? select Quarantine
----- Under How to scan? and Possibly unwanted software make sure all boxes are ticked
----- Under Reports select Automatically generate report after every scan and make sure Only if threats are found is unchecked
----- Under What to scan? select Scan every file
- Close Ewido
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Step 5
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Install Spybot S&D and scan your computer
http://www.safer-networking.org/en/mirrors/index.html
- Download the Spybot S&D installation file from this link
- Run the installer and install with default options
- Start the program, select Search for Updates
- A list of updates should appear, right-click the list and select Select All, then click Download Updates near the top
- Next, click Search & Destroy from the toolbar on the left side, and then click Check for problems from the top
- When the scan is complete, place a check mark in the box next to all entries marked in red, and press Fix selected problems
- Close Spybot S&D
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Step 6
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Now I would like you to run an online scan, from here http://www.trendmicro.com/hc_intro/default.asp.
1. Once up click on "Scan now. It's Free"
2. Read the Term & Use and check "Yes, I accept the Terms of Use" and then click on "Launching HouseCall"
3. Quick Select: "Scan complete computer for Malware, grayware and vulnerabilities" click "Next"
4. Let Housecall go through ALL three "Steps". It can take upto 30 minutes or more to scan.
5. Please do not use your computer whilst the scan is in progress.
6. Once the scan is done select "clean all detected infections automatically"
7. For detected HTTP cookies, select "Remove all deteccted cookies". And click "Clean Now"
8. Then a message will come up; click "OK" and let it delete the selected infections.
9. During the clean up. Note any infected files down into a .txt file in Notepad. Ready to post in your next reply.
10. When asked to perforn a full scan again click "No". And restart your computer.
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Step 7
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ComboFix
1. Download ComboFix by sUB combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
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Step 8
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Open your add/remove programs tab and remove any of the following programs if you find them listed. These are all malware (spyware/adware) entry?s that may appear in the add/remove programs tab so IF you find the entry...uninstall the program.
180 Search Assistant
180Solutions
Active alert
Ad Service
AdTools
AdTools Service
Alexa toolbar
BargainBuddy
Bullseye Networks
CashBack
cosmi
DH
EasySearchBar
Elite Sidebar
Elite Toolbar
Freeze Clip Art
GAIN
Gator
Hotbar Outlook Tools
Hotbar Web Tools
HuntBar
Internet Optimizer
ISTbar
ISTSvc
MaxiFiles
Media Access
Media Gateway
MySearch
MyWay Search Bar
MyWebSearch
NavExcel Search Toolbar
NavHelper
ncase
Oemji Toolbar
Open Site
Preview AdService
Search Toolbar (HuntBar/WinTools)
ShopperReports by Hotbar
Sidefind
SideSearch
Slotchbar
Software Update Manager
SurfAccuracy
SurfSideKick
Upspiral Toolbar
TurboDownload
VBouncer
Viewpoint
Viewpoint Manager
Viewpoint Media Player
WareOut
WeatherBug
Web Rebates
Web Search Toolbar (WinTools)
Webhancer
WhenU (any entry)
WeirdOnTheWeb
Windows AdService
Windows AdStatus
Windows ServeAd
WinTools
WinTools Easy Installer
WSEM Update
These are Optional removals but we recommend you remove them as well.
Download Accelerator Plus
Kazaa
Kontiki
Messenger Plus
NetPumper
NewDotNet
P2P Networking
StarWare
WildTangent
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Step 9
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Visit http://windowsupdate.microsoft.com/
Check for updates & install all updates found.
Let us know how it goes.
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pieman
Senior Member
2 product reviews
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8. November 2006 @ 08:29 |
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are you sure your memory is ok?
pork pie,fish pie,cherry pie,hairy pie.Ill eat em all
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Senior Member
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8. November 2006 @ 09:11 |
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In order to find out what error is giving you the prob, and I'm with both previous posts here...but I believe you should go with Pieman's suggestion first. Don't play down the other one, it's imperative for clean computing to have those programs installed and the malware removed.
Right click the My Computer icon, go to Properties. Click on the Advanced tab, then the Settings button under Statup and Recovery. Uncheck the Restart Automatically box in the bottom section.
Next time it crashes, you'll get the infamous blue screen of death (BSOD)...that will the error codes the peeps here will need to help you locate the issue.
Most likely, it's being caused by a faulty memory module, OR, a faulty memory slot on the motherboard.
Once we have the codes, MemTest86 will most likely be your next step in solving the problem.
However, if you want....shut off the computer, unplug it. Open the case and remove the new memory stick. Fire the system back up and see if the problem goes away.
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EMCCABE
Newbie
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10. November 2006 @ 21:52 |
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i have done every thing ravoo9 has posted. i just put more memory added and it was a 512. Now i have to 512s but it say in system properties under general i only have 922 mb of ram. could that be athe problem?
also i did what Morph416 posted blue screen is not coming up and computer continues to restart on it own.
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Senior Member
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10. November 2006 @ 22:23 |
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Computers restarting without any errors are usually one of two things:
Heat.
Lack of power.
It might be the fact that you've went over your limit for your current power supply to efficiently run the system. You can test that theory by removing the new stick and see if it keeps restarting.
The reason you're only showing 992 of ram and not 1024, is because the system memory is being shared by the onboard video.
Another thing you can do, is remove unneeded drives or PCI cards. Old drives you don't need like a CD-ROM, floppy... if you don't have the time to run out and get a new PSU at the moment.
This message has been edited since posting. Last time this message was edited on 10. November 2006 @ 22:25
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EMCCABE
Newbie
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13. November 2006 @ 11:53 |
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power supply tested and it is working fine could it be the motherboard it self
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