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[b]windows - no disk HJT log - Please Help[/b]
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jschau
Newbie
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15. November 2006 @ 08:12 |
Link to this message
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Error Message
Windows - no disk.
There is no disk in the drive. Please insert a disk in the drive.
Cancel. Try Again. Continue.
This error appears every time system boots. Must click on one of the choices 15 - 20 times before any programs will load. So annoying.
Running Windows XP, SP2, HP m7367c, 300 GB hard drive, 1.5 GB memory, Intel Pentium 930 D Processor
Hijack This Log:
Logfile of HijackThis v1.99.1
Scan saved at 10:11:08 AM, on 11/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\arservice.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdateMgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Panasonic\GIGARANGE KX-TG57 Series\DMCPWinApp.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\program files\common files\installshield\updateservice\issch.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
C:\Program Files\ARES\Ares.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\wuauclt.exe
c:\windows\system\hpsysdrv.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\WordPerfect Office 12\Programs\wpwin12.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3...lion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3...lion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [DISCover] "C:\Program Files\DISC\DISCover.exe"
O4 - HKLM\..\Run: [DiscUpdateManager] "C:\Program Files\DISC\DiscUpdateMgr.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [KX-TG57_59_GigaRangeApp] "C:\Program Files\Panasonic\GIGARANGE KX-TG57 Series\DMCPWinApp.exe" /S
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [PDF3 Registry Controller] "C:\Program Files\ScanSoft\PDF Professional 3.0\\RegistryController.exe"
O4 - HKLM\..\Run: [OM_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [HPHUPD08] "c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPwuSchd2.exe"
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [MSConfig] "C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe" /auto
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\ARES\Ares.exe" -h
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Scansoft PDF Converter 3.0 - res://C:\Program Files\ScanSoft\PDF Professional 3.0\IEShellExt.dll /100
O9 - Extra button: iOpus iMacros - {0483894E-2422-45E0-8384-021AFF1AF3CD} - C:\Program Files\iMacros\imacros.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {40F8967E-34A6-474A-837A-CEC1E7DAC54C} (QuickBooks Online Edition Utilities Class v9) - https://accounting.quickbooks.com/c1/v15.585/qboax9.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdat...b?1153608983750
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupd...b?1153721892613
O16 - DPF: {8CE3BAE6-AB66-40B6-9019-41E5282FF1E2} (QuickBooks Online Edition Utilities Class v8) - https://accounting.quickbooks.com/c1/v15.580/qboax8.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.11) - http://advisor.futuremark.com/global/msc311.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F6CAB377-6BA5-4422-8575-2E836F132E1B}: NameServer = 24.25.195.2,24.25.195.3
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe
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Senior Member
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17. November 2006 @ 09:19 |
Link to this message
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Hey,
Read here to solve your problem;
http://support.microsoft.com/kb/330137
You can also do the following;
=============================
Step 1
=============================
*Go Start > Control Panel.
*Double-click Internet Options.
*Under Temporary Internet Files, click the Settings button.
*Click the View Files button.
*Press CTRL+A to select all files.
*Press DEL or click the Delete option at the top of the window.
*Click the Yes button on the dialog box that appears.
*After all the files are gone, close the window.
*Click OK two times.
*Close Control Panel.
And.....
ATF-Cleaner
Please download ATF Cleaner by Atribune from here. Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
=============================
Step 2
=============================
Install Ad-Aware and scan your computer
http://www.lavasoft.com/software/adaware/
- Download the Ad-Aware installation file from this link
- Run the installer and install with default options
- Start the program, if you are asked if you wish to update the definitions file, then say yes, and go ahead with the update
- If you are not asked, press Check for updates now and update the definitions file
- Next, press the Start, choose Perform full system scan, de-select Search for negligible risk entries, and check Search for low-risk threats is selected, then press Next
- When the scan is complete, press Next and select the Critical Objects tab, right-click inside the window and choose Select All Objects, then select next, and confirm the removal.
- Close Ad-Aware
=============================
Step 3
=============================
Install and configure Ewido Anti-Spyware
http://www.ewido.net/en/download/
- Download the Ewido anti-spyware setup program from this link
- Run the program to start installation of Ewido, accept the EULA and the default options
- Once Ewido has been installed and is running, open the Ewido window and under Your Computer's Security select Update Now, then select Start Update
- Ewido will now update it's definition files
- If for any reason Ewido cannot update, download the Full Database from here: http://www.ewido.net/en/download/updates/, execute the update file and this will complete the update
- Next, under Your Computer's Security select Scan Now, and then choose the Settings tab.
----- Under How to act? select Quarantine
----- Under How to scan? and Possibly unwanted software make sure all boxes are ticked
----- Under Reports select Automatically generate report after every scan and make sure Only if threats are found is unchecked
----- Under What to scan? select Scan every file
- Close Ewido
=============================
Step 5
=============================
Install Spybot S&D and scan your computer
http://www.safer-networking.org/en/mirrors/index.html
- Download the Spybot S&D installation file from this link
- Run the installer and install with default options
- Start the program, select Search for Updates
- A list of updates should appear, right-click the list and select Select All, then click Download Updates near the top
- Next, click Search & Destroy from the toolbar on the left side, and then click Check for problems from the top
- When the scan is complete, place a check mark in the box next to all entries marked in red, and press Fix selected problems
- Close Spybot S&D
=============================
Step 6
=============================
Now I would like you to run an online scan, from here http://www.trendmicro.com/hc_intro/default.asp.
1. Once up click on "Scan now. It's Free"
2. Read the Term & Use and check "Yes, I accept the Terms of Use" and then click on "Launching HouseCall"
3. Quick Select: "Scan complete computer for Malware, grayware and vulnerabilities" click "Next"
4. Let Housecall go through ALL three "Steps". It can take upto 30 minutes or more to scan.
5. Please do not use your computer whilst the scan is in progress.
6. Once the scan is done select "clean all detected infections automatically"
7. For detected HTTP cookies, select "Remove all deteccted cookies". And click "Clean Now"
8. Then a message will come up; click "OK" and let it delete the selected infections.
9. During the clean up. Note any infected files down into a .txt file in Notepad. Ready to post in your next reply.
10. When asked to perforn a full scan again click "No". And restart your computer.
=============================
Step 7
=============================
ComboFix
1. Download ComboFix by sUB combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
=============================
Step 8
=============================
Open your add/remove programs tab and remove any of the following programs if you find them listed. These are all malware (spyware/adware) entry?s that may appear in the add/remove programs tab so IF you find the entry...uninstall the program.
180 Search Assistant
180Solutions
Active alert
Ad Service
AdTools
AdTools Service
Alexa toolbar
BargainBuddy
Bullseye Networks
CashBack
cosmi
DH
EasySearchBar
Elite Sidebar
Elite Toolbar
Freeze Clip Art
GAIN
Gator
Hotbar Outlook Tools
Hotbar Web Tools
HuntBar
Internet Optimizer
ISTbar
ISTSvc
MaxiFiles
Media Access
Media Gateway
MySearch
MyWay Search Bar
MyWebSearch
NavExcel Search Toolbar
NavHelper
ncase
Oemji Toolbar
Open Site
Preview AdService
Search Toolbar (HuntBar/WinTools)
ShopperReports by Hotbar
Sidefind
SideSearch
Slotchbar
Software Update Manager
SurfAccuracy
SurfSideKick
Upspiral Toolbar
TurboDownload
VBouncer
Viewpoint
Viewpoint Manager
Viewpoint Media Player
WareOut
WeatherBug
Web Rebates
Web Search Toolbar (WinTools)
Webhancer
WhenU (any entry)
WeirdOnTheWeb
Windows AdService
Windows AdStatus
Windows ServeAd
WinTools
WinTools Easy Installer
WSEM Update
These are Optional removals but we recommend you remove them as well.
Download Accelerator Plus
Kazaa
Kontiki
Messenger Plus
NetPumper
NewDotNet
P2P Networking
StarWare
WildTangent
=============================
Step 9
=============================
Visit http://windowsupdate.microsoft.com/
Check for updates & install all updates found.
Report back with a new HjT log.
Thanks.
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fav51013
Newbie
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4. May 2007 @ 22:58 |
Link to this message
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So I tried the different steps you put up to fix the problem on my computer and when i tried step 5 with the Spybot, half way thru the scan my computer's monitor "clicked" off, then on and when it came back on there were many different color lines on the screen, computer froze on that screen and the only way out was to unplug my computer and reboot it. did this several times when i tried to perform step 5, therefore i uninstalled Spybot from my computer since it was causing more problems. the no disc error message i keep receiving is a bit different, reading:
windows no disc
exception processing message c0000013
parameters 7cc31d6c 7cc31d6c 7cc31d6c 7cc31d6c
continue try again cancel
do you know what that message is? i get it when i am in the middle of checking emails, running a scan or surfing the net, not trying to do anything that involves a disc...i have looked all over microsoft.com and can't find anything showing that error message...is there anything other than these steps you have listed that i can do in order to fix my computer? also, since getting this message, it takes me 25-30 clicks before i can get it to get off the screen, and since getting this error message my computer has also started showing the "low virtual memory" message...how do i fix that? thanks for listening, fav51013
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