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afterdawn.com > forums > software, operating systems and more > windows - general discussion > internet explorer: closing message error
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Internet Explorer: Closing message error
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registry
Newbie
_ 		2. December 2006 @ 17:33 _ Link to this message    Send private message to this user   
I have IE7.0. Everytime that I try and close an Internet Explorer window, it won't close normally. I always get the "Internet Explorer has encountered a problem. We are sorry for the incovenience" message. This is particularly annoying, because even if I'm just trying to close a pop up from IE, all the IE windows will close when I click on "Send Error Report." It doesn't seem to matter whether I'm closing the Main IE window, or if I'm closing a Pop up, I always get the same error. If I'm trying to close an individual tab in the new IE7.0, it seems to work okay. But when I try and exit out of IE7.0 entirely, it never closes without giving me the error message. This problem used to only happen when I was at hotels, but now it seems to be happening when I'm home too. Any ideas?

Thanks very much.
Jay.
[ + quote]
Niobis
Senior Member
_ 		2. December 2006 @ 19:35 _ Link to this message    Send private message to this user   
Hi registry,

Sounds like a browser hijacker to me, but try re-installing IE 7 before anything. Could just be some files are missing.

If a reinstall doesn't help download HijackThis from here.
Extract the file to a permanent folder.
Open HijackThis.exe and click "Do a system scan and save a logfile".
Post that log in the Virus and spyware forum.
[ + quote]
Don't be fooled any longer.
http://www.youtube.com/watch?v=BUtbGYgsIu4&feature=related

This message has been edited since posting. Last time this message was edited on 2. December 2006 @ 19:36
registry
Newbie
_ 		2. December 2006 @ 20:10 _ Link to this message    Send private message to this user   
>>but try re-installing IE 7 before anything.<<

Thanks for offering to help me. I'm not sure how to reinstall IE7. I went to the MS website, and it says that I'm already using IE7. So there isn't a section to download a clean version of IE7. I did a google search, and there are some non-Microsoft sites that offer IE7 optimized for them...ie Yahoo. But not sure how to download and reinstall IE7. If I delete IE7 from my computer, I won't be able to get back online again.

http://www.microsoft.com/ie -
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registry
Newbie
_ 		2. December 2006 @ 20:38 _ Link to this message    Send private message to this user   
Hi Niobis. I just found out how to reinstall IE7. I still have the same problem. I did what you said and have downloaded Hijack This. I have posted my log file and the email that states the issue in Virus and Spyware Forum.

Thanks,
Jay
[ + quote]
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