Please help!!!! OUTERINFO Driving me insane!!!!!!

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Please help!!!! OUTERINFO Driving me insane!!!!!!

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DizzyDeb

Newbie

13. December 2006 @ 13:52

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Hi all, I'm fairly new here, been lurking for a little while...
I am fixing my friends computer, and it keeps getting outerinfo popups. I have researched the information and tried everything in previous posts (adaware se, cwshredder, norton av, trend micro, Spybot and the oiuninstaller).
I am just about at my witt's end. If anyone can help me, I would greatly appreciate it! Here is a copy of my hijack this log that I just ran. Thanks in advance for any help!
Logfile of HijackThis v1.99.1
Scan saved at 6:44:54 PM, on 12/13/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\ADVTOOLS\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\WLMO\SVCHOST.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\ALSO\HRJZAE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\HIJACK THIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.bellnet.ca/home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.netscape.com/home/winsearch200.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Business Internet Service
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {8E8655B3-B45B-9AAE-2454-EA5B552965C7} - C:\WINDOWS\SYSTEM\QUWLHBHS.DLL
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
N1 - Netscape 4: user_pref("browser.startup.homepage", "www.sympatico.ca"); (C:\Program Files\Netscape\Users\jocas61\prefs.js)
O2 - BHO: (no name) - {1ECFEA63-51A5-2351-D5FB-574043EAFD9E} - (no file)
O2 - BHO: (no name) - {469EE434-0FFA-2B50-D5FB-574043EAFD99} - (no file)
O2 - BHO: (no name) - {469EE042-0FFF-2B56-D58B-574046E9FD9C} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {240956CC-B675-CED4-5D23-BD8ED994CE9F} - (no file)
O2 - BHO: (no name) - {D7333A4D-DEF8-A609-DEAB-D528E3246399} - (no file)
O2 - BHO: (no name) - {EAC0DA7D-369D-1C6B-EC58-3A76173D5996} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {8E8655B3-B45B-9AAE-2454-EA5B552965C7} - C:\WINDOWS\SYSTEM\QUWLHBHS.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [PTRGMYGK] rundll32.exe ptmg1v.dll,DllRunMain
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE /Consumer
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [ALU Scheduler Service] C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O4 - HKLM\..\RunServices: [KB918547] C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\PROGRA~1\NORTON~1\ADVTOOLS\NPROTECT.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [aAo5RWdnh] TCMXPAND.EXE
O4 - HKCU\..\Run: [CasinoDownloader] C:\casinodownloader.exe
O4 - HKCU\..\Run: [Edap] "C:\Program Files\Common Files\wlmo\svchost.exe" -vt mt
O4 - HKCU\..\Run: [Ypnpxihv] C:\WINDOWS\Also\hrjzae.exe
O4 - HKCU\..\RunServices: [aAo5RWdnh] TCMXPAND.EXE
O4 - HKCU\..\RunServices: [CasinoDownloader] C:\casinodownloader.exe
O4 - HKCU\..\RunServices: [Edap] "C:\Program Files\Common Files\wlmo\svchost.exe" -vt mt
O4 - HKCU\..\RunServices: [Ypnpxihv] C:\WINDOWS\Also\hrjzae.exe
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://en.bellnet.ca/home
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://64.124.45.181/downloads/ccpm_0237.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/2003...meInstaller.exe
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Mes...nt.cab30149.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab30149.cab
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.originalicons.com/members/arrtv.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab30149.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Sol...wn.cab30149.cab
O16 - DPF: {7565A160-5C60-4866-A120-F4D5B2BA3AAE} (FSLoaderCtrl Class) - http://www.clickedyclick.com/Download_Helper/fsloader_v3.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFramewo...ro.cab34246.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Mes...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: TruePass EPF 7,0,100,684 - https://blrscr3.egs-seg.gc.ca/applets/entrusttruepassapplet-epf.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

[ + quote]

DizzyDeb

Newbie

14. December 2006 @ 04:02

Link to this message

I ran another scan last night and still there are popups. Would really appreciate some help with this, if anyone has the time.

[ + quote]

DizzyDeb

Newbie

17. December 2006 @ 06:27

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I would really appreciate it if someone with more experience than me could help me out....haven't used the computer since I posted the hijack this results....

Thanks very much, and happy holidays!

[ + quote]

OIHelp

Newbie

19. December 2006 @ 07:59

Link to this message

To completely remove Outerinfo, run the uninstaller from the site at http://www.outerinfo.com/howto.html. Click at the top where it says "Click here to uninstall Outerinfo". Hope this helps.

[ + quote]

DizzyDeb

Newbie

21. December 2006 @ 16:51

Link to this message

Thanks OIHelp,

I've run that uninstaller numerous times to no avail. I'll try it again though. Thanks very much and merry xmas.

[ + quote]

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