(USA/CAN) Microsoft Extends Xbox 360 Warranty to One Year
>> From the Microsoft PressRelease:
Quote: In a move to benefit customers, Microsoft Corp. announced today that it will change the Xbox 360 warranty from 90 days to one year from the date of purchase in the United States and Canada. Microsoft extended the warranty in these territories to be consistent with the standard one-year Xbox 360 warranty that is available throughout most of the world. The news is reason to celebrate this holiday season; it applies to both would-be purchasers and those who already have Xbox 360 and are still within their first year of ownership.
Effective today, the one-year warranty is now the standard for the Xbox 360 console. Customers who experience hardware issues with their Xbox 360 within one year of purchase can have their consoles repaired at no cost. Moreover, the new warranty policy is retroactive, so consumers who may have already paid for an out-of-warranty Xbox 360 repair within one year of purchase will be eligible for reimbursement of their console repair charges.
"Customer satisfaction is a central focus and priority for the Xbox 360 system," said Jeff Bell, corporate vice president of Global Marketing for the Interactive Entertainment Business at Microsoft. "In addition to jaw-dropping features such as high-definition graphics, an amazing variety with a catalog of over 160 games, and social online and entertainment experiences on Xbox Live, the Xbox 360 system now offers this extended warranty upgrade. It is truly the industry's most compelling home entertainment offering."
Customers who have already paid out-of-warranty repair charges within their first year of ownership can expect reimbursement checks for the amount of their console repair in approximately 10 weeks. Reimbursements will be automatically distributed, so customers need not contact Microsoft. Customers who have questions regarding this policy change or experience any hardware issues should visit http://www.xbox.com/en-US/support/contact where they can check their warranty status, find troubleshooting information for common issues and find Xbox support contact information.
Sounds like excellent news for all you gamers who had MS play you around and only give you 90days warranty. Luckily the UK didnt have such an odd rule enforced. Anyways, just wondering, when MS do take your Xbox to be repaired/replaced, do you need to provide a reciept confirming you bought it within the year? Also do you get a furthur year warranty on the box which gets returned to you?
^ good point, what all do you need to be covered by the warranty?
And could one theoredicly (SP?) purchase A broken one off ebay and have Microsoft repair it for free?
the ones u buy from 'bestbuy gamestop whatever' are covered from the STORE not MS, so those aren't covered. so u've got ur extra warrenty from there which means you take it to there instead of sending to MS.
if u purchased it from MS then u probably have the extra warranty extended from when the 1yr is up.
So my 30 day Gamestop warrenty is expired, my 90 day (actually 60 thanks to the 30 gamestop) Microsoft warrenty is expired. But I'm got my 360 in August. So I'm still covered until August of 2007? Cool... If they ban me from Live, I'll RMA it.
