Hi oracle! I don't see any firewall on your computer? If you don't have any, please download it from here
* Start AVG Anti-Spyware
* Click the Update icon
* Click Start update
* Wait until updates are downloaded
* Click the Scanner icon
* Open the Settings tab
o Make sure that under "How to act?" read Quarantine
(If not, click the text and choose Quarantine)
o Under "How to scan?" all checkboxes should be ticked
o Under "Reports" select Automatically generate report after every scan
and uncheck Only if threats were found
o Under "What to scan?" select Scan every file
* Click the Shield icon
* Under the "Resident shield is" click active to make it
inactive
* Close
AVG Anti-Spyware
=============================================
Run
HijackThis. Check these lines:
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O20 - Winlogon Notify: winrnt32 - C:\WINDOWS\
And press
Fix Checked
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Download
ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.
This program is for XP and Windows 2000 only!
Double-click
ATF Cleaner.exe to open it.
Under
Main select the following:
* Windows Temp
* Current User Temp
* All Users Temp
* Temporary Internet Files
* Prefetch
* Java Cache
*The other boxes are optional*
Then click the
Empty Selected button.
If you use
Firefox:
* Click
Firefox at the top and choose:
Select All
* Click the
Empty Selected button.
*
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
If you use
Opera:
* Click
Opera at the top and choose:
Select All
* Click the
Empty Selected button.
*
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
=============================================
Reboot your computer to
safe mode
* If the computer is running, shut down Windows, and then turn off the power
* Wait 30 seconds, and then turn the computer on
* Start tapping the F8 key
* The Windows Advanced Options Menu appears
* Ensure that the Safe Mode option is selected
* Press Enter. The computer then begins to start in Safe mode
* Login on your usual account
In Safemode
Find and Remove:
winrnt32( if found )
=============================================
* Close all open windows / programs / folders
* Start
AVG Anti-Spyware
* Click the Scanner icon
* Click
Complete System Scan
* Let the program scan the machine
* When the scan has finished, follow the instructions below
o Make sure that under "Set all elements to" read Quarantine
(If not, click the text and choose Quarantine)
o Click
Apply all actions
o Click
Save Report
o Click
Save reports as
o Save report to your Desktop
=============================================
Please, send fresh
HijackThis log and the
AVG Anti-Spyware report.
