Computer keeps freezing up

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Computer keeps freezing up

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x1013x

Junior Member

23. April 2007 @ 19:00

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Let me start by saying I'm not sure if this is a virus/spyware problem.

My mom's computer was massively infected with worms and viruses, so much so that it was almost unusable. So I did a total restore. I installed the latest AVG, AdAware, and Spybot. Anytime I try to run any of them, even in safe mode, the computer freezes up midscan. I'm totally at a loss as to how to fix this. The only manual alterations I made was deleting/uninstalling windows messenger. I have a HijackThis log if its needed.

Anyone have any ideas?

[ + quote]

Fredil

Member

25. April 2007 @ 16:08

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Yes, us AfterDawn nerds always need a HijackThis log :)

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Geeks to Go - Trusted Helper

Please do not PM for help - please post on the forums.

x1013x

Junior Member

25. April 2007 @ 19:23

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I finally got AVG and AdAware to run but Spybot still freezes up the computer. Here is the log:

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Winamp\winampa.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us6.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us6.hpwis.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [EPSON Stylus C64 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE /P23 "EPSON Stylus C64 Series" /O6 "USB001" /M "Stylus C64"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll

[ + quote]

Fredil

Member

28. April 2007 @ 16:12

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I need the beginning four lines to see what OS you are running, and what you need and don't need to install.

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Geeks to Go - Trusted Helper

Please do not PM for help - please post on the forums.

x1013x

Junior Member

29. April 2007 @ 02:33

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Sorry I am no longer at my mom's house to get the lines you need.

I do know the computer is running windows xp SP1.

[ + quote]

Fredil

Member

29. April 2007 @ 06:34

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You are also missing about 50% of your entire logfile. For me to fix your computer, I need the other entries :)

[ + quote]

Geeks to Go - Trusted Helper

Please do not PM for help - please post on the forums.

x1013x

Junior Member

29. April 2007 @ 07:39

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I'm not even in the same state as the computer anymore, so I can't even get the information you need. I'm sorry, but thank you for looking anyway.

[ + quote]

Fredil

Member

29. April 2007 @ 07:58

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Oh. Well, ouch. If you can, have whoever owns the computer to post the logfile. If not, then no problem :)

[ + quote]

Geeks to Go - Trusted Helper

Please do not PM for help - please post on the forums.

x1013x

Junior Member

29. April 2007 @ 14:40

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I tried walking my mom through it on the phone, and that just lead to her getting mad at me. So I think I'll just have to call it quits on this problem until I visit her again. Thank you for your time and patience.

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