I hope someone here can help me. I'm not sure if I have a virus, malware or something else. But I'm having a problem similar to someone else who posted some months ago. When I reboot my computer it reboots automatically before reaching the windows logo. And then when it's back up it takes me to a window where I can choose to boot up in safe mode, normal mode or with last good configuration. I can't boot in either safe or normal mode, only with the last choice. I'm also having problems trying to run spybot and norton, but I'm not sure if they are connected or not.
Logfile of HijackThis v1.99.1 Scan saved at 12:46:27 AM, on 8/26/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Well theres nothing wrong with your HijackThis! log. Have you added any new hardware/software recently? When you go to the device manager are there are yellow exclamation marks?
I went through device manager and I didn't see any exclamation points. And this problem started a few days ago, and I think I may have installed a program that kicked this off, but I can't remember. I forgot to mention that before my computer reboots, I quickly see a blue screen, but I'm not able to read it before it's gone. Is this significant?
Yes the blue screen is signigicant. If you are able to read that and post what it says then I could tell you what it means and how to fix it. But since that is not possible and you say the only thing you have done is install software try removing whatever program(s) you think you installed and lets hope that fixes the problem.
And then I try rebooting a few more times to see if the screen would come up again but it hasn't and a few times things booted up normally, though I'm still not able to boot up in safe mode. I tried to be as clear as I could.
Well I have not been confronted by that screen in some time so although I believe I remembered the meaning I was not 100% sure. So I did a little bit of searching over a microsoft.com to find the answer, and find it I did. The reason for the PAGE_FAULT_IN_NONPAGED _AREA STOP 0X00000050 occurs when "requested data is not found in memory. The system generates a fault, which normally indicates that the system looks for data in the paging file" it goes on to say that " 1)Faulty hardware, 2)a buggy system service, 3)antivirus software, and a 4)corrupted NTFS volume can all generate this type of error." I added the numbers so I could post corresponding ways to fix them. So starting with...
1)Faulty Hardware-If you have recently installed any type of hardware be it RAM, Video Card, etc. The Microsoft states that the problem is "usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM". After removing hardware reboot to see if you still get the blue screen error. Also, if the hardware you remove is a part needed to boot the system (like if you only have 1 stick of RAM), then you will of course need to replace this piece of hardware.
2)If you installed any softare right before you started having these problems uninstall these programs.If any programs were installed that also installed a system service(you probably wouldn't know if the program did or didn't) then uninstalling it would clear up the problem. Also download and run CCleaner in "Issues" mode to remove registry entries from the uninstalled program.
3)If you have antivirus software, temporarily remove the program from your startup list. To do this click Start, then Run, and type in msconfig. After doing this navigate to the "Startup" tab and uncheck and entries related to your antivirus software.
4)Microsoft does a good job explaining this one. Heres their solution...
Quote:A corrupted NTFS volume can also generate this error. Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition.
Note to run Chkdsk you must click on start and run like before but instead of typing in msconfig type in cmd and hit enter. In the resulting black box type the Chkdsk like shown above.
