epson reinstall problems

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epson reinstall problems

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burnout69

Newbie

9. March 2008 @ 08:32

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I have an epson r200 that i want to reinstall.I keep getting this message though "program cannot be excecuted due to configeration setting problem".I have been on e-link on epson support site and they just said its operating problem but ive never had this problem before using the same operating systerm (windows xp).Any help would be gratfully recieved.thank you

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attar

AfterDawn Addict

9. March 2008 @ 13:43

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If you want to remove the drivers completely before reinstalling, click 'Start' > 'Printers and Faxes' > 'File' > 'Server properties' > 'Drivers', locate the printer and remove.

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This message has been edited since posting. Last time this message was edited on 9. March 2008 @ 13:43

burnout69

Newbie

9. March 2008 @ 14:57

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thanks attar for your responce.I have tried that and it just says that the driver is been used and cannt be remove even though the printer is not online or even pluged in

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attar

AfterDawn Addict

9. March 2008 @ 15:47

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Was the actual printer deleted from 'Printers and Faxes' first.

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burnout69

Newbie

11. March 2008 @ 09:07

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sorry for delay in responding monitor went bang.no printer was remove using " add / remove programs " in the control panel

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attar

AfterDawn Addict

11. March 2008 @ 12:01

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Open a Command Prompt window by clicking 'Start' > 'Run' and type in "cmd" [without the quotes]

At the command prompt type [without the quotes]

"net stop spooler"

[wait for the message and type, without the quotes]

"net start spooler"

[wait for the message and exit]

Go to 'Start' 'Printers and Faxes' 'File' 'Server properties' 'Drivers' and check that the drivers are gone.

If that doesn't work, try this.

If you wish, create a Restore Point before continuing.

Click 'Start' > 'All programs' > 'Accessories' > 'System Tools' > 'System Restore'

Click Start > Click Run > type in 'regedit' [without the quotes] > click ok

At top of tree, right click on 'My Computer' and export the registry (makes a copy in case of problems).

Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

Under the Drivers key, there will be the keys named Version-2 and Version-3 (one or the other of these may be missing - not a problem)

Inside Version-2 or Version-3 will be printer driver sub keys.

If you see a key with the name of the printer you wish removed, right click on it and delete it.

Exit the registry and do the command prompt, net spooler step again..

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burnout69

Newbie

11. March 2008 @ 16:36

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thanks attar for your help.I followed you instructions and removed the driver finally.When finished i went to reinstall printer only to get the same message."configeration problem"i have no printer or driver installed so not sure why there this problem

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attar

AfterDawn Addict

11. March 2008 @ 17:40

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How far along before the message?
I assume you start the installation cd, then it tells you to plug the usb cable into the printer, is it after the printer gets connected to the pc that the message comes up?

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burnout69

Newbie

11. March 2008 @ 19:31

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I put in the cd choose english then custom install( because dont need all the crap on cd only need printer drivers and stylus monitor section )click install then get message straight away.Have also tried a full install get same message only on printer driver and stylus monitor.Can properly insall epson print cd section and referance section

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This message has been edited since posting. Last time this message was edited on 11. March 2008 @ 19:52

attar

AfterDawn Addict

11. March 2008 @ 20:59

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I'm out of ideas.
You are the Administrator - right click on the installation file and select 'Run as'.
USB is turned on in the BIOS and there are no ! messages in My Computer, Properties, Hardware, Device Manager against the USB controller.
Your going to have to find an Epson, or at least a printer support forum, unless someone jumps in here.

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burnout69

Newbie

12. March 2008 @ 07:06

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thanks attar for all your suggestions.I will post back here when i find out whats wrong just to let you know for your own records.cheers m8

just a quick note to attar to say ive done it finally.d/l drivers and monitor files from epson and manually installed them.even though its now installed it still wont load from disc.bizzar but sorted.thanks m8

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This message has been edited since posting. Last time this message was edited on 12. March 2008 @ 15:25

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