Originally posted by ddp:

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10% stocking fee, i just found out last night that in ontario, canada at least, they charge 40%!! you have a defective product so take it back to get it replaced & power up the new 1 1st before you leave the store.

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Originally posted by LOCOENG:

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Looks like NewEgg will be your new best friend then...

I'd talk to a manager if you get more grief when you try and return it again, if he gives you the same story ask for the customer complaint hotline number.

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Quote:

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Refunds and warranties

The New Year will see an increase in returns and warranty claims for items purchased during the Christmas shopping period.

Refunds and warranties are a major source of consumer gripes. Businesses and staff need to be familiar with the rules when it comes to refunds and warranties.

Businesses that willingly refund customers who return faulty goods build goodwill and a loyal client base. Many businesses choose to offer a refund, even when they don't have to by law.

An effective complaints handling procedure is also essential. You can save yourself time and money by keeping existing customers happy. Satisfied customers will spread the word of their positive experiences with your business, improving your reputation.

Consumers are legally entitled to return goods with proof of purchase and to receive a refund, exchange or repair if the goods they bought:

* had a fault that the buyer could not have known about when purchased;
* were not the same as the description provided by the salesperson or advertisement;
* did not match the samples shown to them; or
* did not do what they were supposed to do.

Consumers are not legally entitled to a refund if they:

* change their mind;
* realise they can't afford the item;
* found the item cheaper somewhere else; or
* chose the wrong size, colour or type.

If a consumer approaches you seeking a repair under a manufacturer warranty the business must deal with the manufacturer on the consumer's behalf.

If customers ask for a refund, they should:

* provide details of the fault;
* provide proof of purchase;
* stop using the faulty goods until they can be returned; and
* look after the goods until they are returned.

If your customers have bought on credit, they are not entitled to a cash refund. If the item has not been paid for in full, the customer can ask for a refund of any deposit or payments they have made and a cancellation of the outstanding balance. They can also ask for a credit to the value of any items they traded-in.

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Originally posted by Domreis:

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Well, Just before I went to best buy I was looking at the weekly ad, and noticed that the monitor went down in price. When I went into bestbuy I was prepared with my printout from Samsung and the weekly ad, I told them that I want to exchange the monitor because there were dead pixels. (There were different people working) They plugged it and saw the dead pixels and immediately went and got a new monitor. I didn't even have to show them my print out. And I mentioned the $50 price drop and they credited my credit card for that amount while they processed my exchange. So everything worked out well for me this time.

~Domreis

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Originally posted by Domreis:

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I have the 2493HM!!!!

It is a great monitor. It is the model that replaced the model you have. The only difference is the design of the stand and mine has a HDMI input!

~Domreis

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