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afterdawn.com > forums > software, operating systems and more > windows - software discussion > snmaster.idx database is missing please restore
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snmaster.idx database is missing please restore
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Posted Message
igp
Newbie
_ 		23. March 2008 @ 23:42 _ Link to this message    Send private message to this user   
please help i cannot connect to AOL or IE and have uninstalled AOL and re-installed with no luck
Thanks a lot
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QuikDraw
Senior Member
_ 		24. March 2008 @ 00:02 _ Link to this message    Send private message to this user   
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igp
Newbie
_ 		24. March 2008 @ 00:07 _ Link to this message    Send private message to this user   
thanks quikdraw i will try this
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QuikDraw
Senior Member
_ 		24. March 2008 @ 00:15 _ Link to this message    Send private message to this user   
YVW!

Take care...

QuikDraw

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igp
Newbie
_ 		24. March 2008 @ 00:20 _ Link to this message    Send private message to this user   
quikdraw i was able to do it with my desktop computer which does not have a problem but not with the laptop that has the prob;em. In other words a search for snmaster.idx on the laptop does not find anything. would i have to copy this file from my good computer to a dsic and then install to the laptop?
Thank you
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QuikDraw
Senior Member
_ 		24. March 2008 @ 00:27 _ Link to this message    Send private message to this user   
If the file is missing. Try this instead.

http://help.aol.com/help/search.do?cmd=d...articleId223275
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igp
Newbie
_ 		24. March 2008 @ 00:29 _ Link to this message    Send private message to this user   
thanks again will try that
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QuikDraw
Senior Member
_ 		24. March 2008 @ 00:40 _ Link to this message    Send private message to this user   
Which version of AOL is installed on your Laptop, 9.0a, or 9.0b?

Do you have the AOL CD, or are you downloading the AOL software?

Is your connection speed Dial-up, or broadband?

What version of Windows is installed on the laptop, WinXP or Vista?
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igp
Newbie
_ 		24. March 2008 @ 00:43 _ Link to this message    Send private message to this user   
Which version of AOL is installed on your Laptop, 9.0a, or 9.0b? have 9.0A

Do you have the AOL CD,YES
or are you downloading the AOL software?

Is your connection speed Dial-up, or broadband? Broadband Cable

What version of Windows is installed on the laptop, WinXP or Vista?
Windows XP
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QuikDraw
Senior Member
_ 		24. March 2008 @ 00:55 _ Link to this message    Send private message to this user   
After you uninstall the AOL software from ADD/REMOVE PROGRAMS. Go to START> SEARCH> ALL FILES AND FOLDERS> Type AOL. Delete any AOL entry that was installed on or after the date you first installed the software. Be careful want you remove! Read the entries and check the dates. If it's something your not sure of, leave it. Remove any multiple copies or double entries.
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