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TECHSICK AUSTRALIA - ORDER PROBLEMS!
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netdata
Junior Member
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25. May 2008 @ 10:24 |
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http://www.techsick.com/
Ordered Wii-Clip from them on 4-25 and still nada. Asking for refund and we shall see what happens. Will post if they make good or not.
I can understand 10-14 days from Australia or HK but its almost a month now, and that is NOT acceptable.
I have been so put out on getting burned by these foreign companies
I got my own clips.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
This message has been edited since posting. Last time this message was edited on 5. June 2008 @ 14:31
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netdata
Junior Member
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25. May 2008 @ 23:26 |
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Techsick.com replied to me the next day, they say there was a bug in the system, and they are offering to submit a refund.
I will post back on here if they do so in a timely fashion.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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netdata
Junior Member
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27. May 2008 @ 14:16 |
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This situation has gotten slightly worse, I was closely going over my PayPal history and noticed, not only was I charged for an order I didnt get, but I was also charged twice. I calculated I am out $73.54
So instead of waiting for them to send a refund, which in my experience they NEVER DO. I went ahead and mailed a chargeback form today.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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imnadid
Newbie
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29. May 2008 @ 13:21 |
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I've ordered from them twice and have had great respose from the emails that I have sent them. Have had no issues. They get a thumbs up from me.
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netdata
Junior Member
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30. May 2008 @ 12:11 |
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The last poster was lucky.
This is FROM techsick.com:
Payment System Problems - Paymate:
(Paymate is a third party payment processing company)
For most of our clients there have been no problems with using Paymate, but for some customers, Paymate's glitches have caused problems for them and for us.
These issues included:
1. Browser freezing during checkout, causing order details to be lost even though the payment was processed.
2. Some customers being double charged by Paymate, even though we never received the second payment or any notification of this.
3. Payments from other currencies not being converted correctly.
If you think you were affected by any of these glitches, please contact us.
I am not blaming Techsick.com for these problems, although I AM blaming them for:
1 - not providing me a refund YET
2 - only waiting until they have had numerous complaints to
even acknowledge that there is a problem
3 - not communicating back with me directly on this
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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netdata
Junior Member
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30. May 2008 @ 12:16 |
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In all fairness I thought that I should post the FULL email that all Techsick.com customers are recieving or should have recieved TODAY:
Techsick.com is upgrading!
Great News!
We are upgrading the TechSick server, online store and payment system.
Why are we upgrading?
TechSick is becoming very popular, very quickly.
Thanks in a large part to our happy customers spreading the word about TechSick, we have had huge increases in traffic.
This has caused some problems though.
Server Problems:
Due to the large volume of traffic on the TechSick website, our current server has been performing inconsistently.
Solution:
We are upgrading to a faster and more reliable server that can handle the increased traffic.
Shopping Cart Problems:
The current shopping cart software doesn't provide all the features we would like to have available for our customers.
Solution:
We are upgrading to a more robust and flexible shopping cart system.
With our new shopping cart, you will have increased navigation and search features, you will be able to bundle items and receive special prices, the checkout process is simplified. The create account, sign in and profile options are simpler and easier to modify.
Payment System Problems - Paymate:
(Paymate is a third party payment processing company)
For most of our clients there have been no problems with using Paymate, but for some customers, Paymate's glitches have caused problems for them and for us.
These issues included:
1. Browser freezing during checkout, causing order details to be lost even though the payment was processed.
2. Some customers being double charged by Paymate, even though we never received the second payment or any notification of this.
3. Payments from other currencies not being converted correctly.
If you think you were affected by any of these glitches, please contact us.
Solution:
We are integrating bank e-merchant facilities with our new shopping cart system to provide a highly secure (ssl and hacker guardian) and efficient transaction process with a simpler checkout procedure.
Not only will this new system make ordering faster and easier, it will streamline our packaging and shipping process.
Contacting us:
While we are transferring to our new server you may be unable to contact us by email. The transfer should take less than 24 hours from the time you receive this email.
Apologies:
We apologize to those of you who receive this and are not subscribed to our mailing list.
We felt that it was important to notify you of the reason why TechSick might not be accessible over the next 24 hours.
No current orders will be affected by the upgrade process. We have timed the upgrade so as not to interfere with the shipping of current orders.
Unfortunately the old database can not be converted to the new system, which means that previously created accounts and order history can not be transferred to the new system. The next time you order you will need to create a new account. We apologize for this inconvenience, but believe you will be much happier with our new store.
We would like to thank all of our loyal customers and as a reward, when you create a new account in the online store, you will receive a 5% discount off your first order.
We have a number of exciting promotions planned in the near future and look forward to providing you with an enjoyable shopping experience.
Kind Regards
The TechSick Team
www.techsick.com
Copyright (c) 2008 Zen Cart. Powered by Zen Cart
This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to sales@techsick.com
This e-mail is sent in accordance with the US CAN-SPAM Law in effect 01/01/2004. Removal requests can be sent to this address and will be honored and respected.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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netdata
Junior Member
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30. May 2008 @ 12:23 |
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My question is: My is it now MORE THAN A MONTH LATER
and I do not have a refund or product?
I run a business, and it takes me about 2 minutes from the time
I login to my merchant account, until the time I issue a refund.
$73.56 is a lot of money just to throw away.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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jburrow
Newbie
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31. May 2008 @ 08:24 |
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I can sympathise with techsick.
I made the mistake of using paymate for my online store and had exactly the same problems.
The trouble is, because you don't see the double charges and don't get notified of the payments, you don't realise straight away that you aren't getting all the orders. At least, not if you have a high volume of sales like i did.
By the time i realised what was happening i had hundreds of unhappy customers and more chargebacks than i could handle.
Worst of all, paymate can take up to a week to refund customers and you only have their word that it has actually been done. It's not like an e-merchant account at all. You have no direct control. Paymate is also not like PayPal even though it seems like it at first glance.You have to put in requests for changes.
I ended up losing tens of thousands of dollars because of paymate and moved away from them as quickly as i could. It almost put me out of business and I still haven't recovered financially from it.
I admire the fact that techsick are telling you about it. It's something that i probably should have done, but i panicked and tried to hide it.
I would rename the title of this post to 'Paymate BEWARE!'
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Yes, you are better than me at arguing in a forum. Feel Proud!
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netdata
Junior Member
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31. May 2008 @ 08:37 |
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Im sorry but its bad business to pick a processor without doing any research. Had they done their homework, they would have read bad reviews of that particular vendor.
I work with websites everyday, helping online stores GO ONLINE.
I took 2 days researching processors before I recommended one to a
client of mine that runs a large Embroidery shop online.
#1 Rule in business - DO YOUR HOMEWORK.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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jburrow
Newbie
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31. May 2008 @ 09:12 |
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Of course you do your homework.
I spent more than just 2 days looking at different payment options.
When i signed up i couldn't find anything negative about paymate.
Maybe you can link to the bad paymate reviews you are talking about!!!
They had info about being voted business of the year and huge customer satisfaction. And they were able to do everything i needed.
From everything i could find, they looked perfect.
I had also used them as a customer a few times when buying online, years before.
Just out of interest, which payment processor would you suggest that can be used from australia, accepting payments from other countries and wont freeze your account for dealing in gray areas? (eg. satellite tv cards, modchips, pharmaceuticals)
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Yes, you are better than me at arguing in a forum. Feel Proud!
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netdata
Junior Member
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31. May 2008 @ 09:22 |
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Please don't hijack this thread. This is not directly about PayMate, this is about techsick.com.
When I initially labeled the subject, it had the earmarks of scam, but you do not see me slandering techsick in ANY WAY.
I realised that they were not scamming, when they explained what the problem was, that is why you do not see me on here making any such claims to that nature.
I simply stated the DOCUMENTED FACTS of my particular case.
I am glad people have ordered and didn't have my problem.
Unfortunately, a company should perform well when there is a problem also, and right now, they aren't doing so.
They have not even replied, or acknowledged my request for a refund at this time.
When or IF they do. I will post back on here and let the readers know.
The readers on here have the right to know of a problem with a company.
Hijacking someones thread, I am pretty sure violates a rule of the forum, so please start a thread elsewhere about Paymate.
Even if its not a rule, its still etiquette not to.
Unless you have something techsick.com related, that you can refute the facts of the current situation. Opinions are not facts.
And By the way in all fairness, I changed the thread title to a more fair title.
NOW - IF Techsick.com does NOT refund my order, then it will officially be fraud. IF that happens. So we shall see. For now
I am giving them the benefit of the doubt and I think waiting more than a month has been more than patient.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
This message has been edited since posting. Last time this message was edited on 31. May 2008 @ 09:34
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jburrow
Newbie
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31. May 2008 @ 09:52 |
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Sorry netdata, it wasn't my intention to hijack your thread.
I guess i still have a strong resentment towards paymate.
Let us know if you get your refund.
If i were you, i would expect it to take about 7 working days from when the refund was submitted.. based on my experience.
I was looking at the techsick site you linked to and saw that they have the same content as your email on the site. That's a fairly brave thing to do considering they are essentially telling current and potential customers about their problems, instead of just the customers who are affected.
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Yes, you are better than me at arguing in a forum. Feel Proud!
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netdata
Junior Member
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1. June 2008 @ 21:59 |
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I got an email from Techsick.com acknowledging a Paymate refund request that was issued on my behalf.
However there was no mention of the double-charge.
I already sent a chargeback form off, so the double-charge
should get taken care of one way or another.
The good thing is, they didnt wait until they had the credit card company on their back before starting to try and rectify the situation.
They are using another processor now, and Im sure its been a hard lesson learned for them.
I am doubtful I would order from them again, but only because I feel like a month to go by and them not realise there is a problem is just not good enough for me.
One of my clients had a problem with his shopping cart, it didnt take him long to realise and have me fix it for him, that is how it should work. Turned out we just needed our processor to generate a new transaction key.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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eibachkid
Account closed as per user's own request
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3. June 2008 @ 00:19 |
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Techsick was great for me! I ordered a wasabi chip to the usa and it arrived in one week.I just install it and everything looks good(led light up correct) on my d2c wii. I will test it when my lg gdr drive arrives in two days. Hopefully everything gets better for you guys that been having problems with techsick.
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netdata
Junior Member
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5. June 2008 @ 00:18 |
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Just a quick update. I still have received only HALF my refund.
I was double-charged, so far I have only received one of the 2 charges.
So those who ordered and had no problems, great, but when there is a problem, don't expect techsick to handle it very well.
IF I get my other half of my money refunded, I will post an update.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
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netdata
Junior Member
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5. June 2008 @ 14:29 |
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Just letting you guys know that I got another email back, and they are definately on the ball now, and they are trying to get the issue resolved for me with Paymate.
As far as I am concerned this matter is resoled - *CLOSED*.
"It is the mark of a good programmer that they do not stop once they have found a way to make something work. Instead, the conscientious programmer sets about finding every way that their solution might not work, and then writes some code to cover those situations." -Vince Barnes
This message has been edited since posting. Last time this message was edited on 5. June 2008 @ 14:40
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