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Plextor M402U - No device Recognised
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Posted Message
phantomwa
Newbie
_
25. July 2008 @ 21:20 _ Link to this message    Send private message to this user   
Hi,
Could you help me resolve this issue.
I have not used the device for some time(it did work) and now when I run WinDVD Creator or Nero the device is not recognised.
I have uninstalled and re-installed, tried newer driver but no result. Un-insatlled all USD device as well.

When I open nero Vision I get the following error:

"No supported capture device was recognized"

The same happens in WINDVD Creator(comes with the device).

However, the device is recognised when I plug in ( a sequence of two USB recognition tones, a short pause, then one more tone).
The device is present in the device manager.
Please see attached results of PXInfo.exe. A PC configuration setup up program from plextor (SYSInfo.txt)
I have XP SP3 installed.

Kind Regards In Advance,
Eric Walker
Sydney Australia.

++++++++++++++
SYSInfo.txt
++++++++++++++
-------------------------------------------------------
PXInfo V1.26
Copyright(C) 1999-2007 Plextor SA/NV
Thursday, 24 July 2008
-------------------------------------------------------


Software Information
--------------------
Operating system : Windows XP V5.01.2600 Service Pack 3
ASPI (wnaspi32.dll) : n/a
Roxio ASPI (cdral.dll) : Sonic Solutions CDRAL DLL, V9.0.5.10 (not used by PXInfo)
Ahead ASPI (wnaspi32.dll) : Win32 Nero Aspi Library V2.0.1.74 (not used by PXInfo)
InterVideo WinDVD Creator 2 Version: 2.0.14.588


Hardware Information
--------------------

Note: Buffer Underrun Proof is only read out


CPU 1:
CPU Name: Intel(R) Pentium(R) M processor 1.86GHz
CPU Speed: 1861 MHz
Installed RAM: 1023MB
Memory Available: 434228KB
Percent of used RAM: 58%



IDE Interface: 0 ID: - Maximum # Targets : -
Description :
Type :

Port Driver : atapi.sys
Provider :
Description : IDE/ATAPI Port Driver (Microsoft Corporation)
Location : C:\WINDOWS\system32\drivers\atapi.sys
Version : 5.1.2600.5512 (xpsp.080413-2108)
Date :

ID 0: HTS54808 0M9AT00 VMG4O
Volume Name:
Capacity: 71.72 GB
Free Space: 4.46 GB

_____________________________________________________________________

IDE Interface: 1 ID: - Maximum # Targets : -
Description :
Type :

Port Driver : atapi.sys
Provider :
Description : IDE/ATAPI Port Driver (Microsoft Corporation)
Location : C:\WINDOWS\system32\drivers\atapi.sys
Version : 5.1.2600.5512 (xpsp.080413-2108)
Date :

ID 0: _NEC DVD+-RW ND-6500A V203D
-

_____________________________________________________________________

Other PnP devices

ID 0: ST332062 0A V0000
Volume Name: New Volume
Capacity: 102.77 GB
Free Space: 35.63 GB

ID 1: ST332062 0A V0000
Volume Name: New Volume
Capacity: 97.65 GB
Free Space: 621.00 MB

ID 2: ST332062 0A V0000
Volume Name: Astea
Capacity: 97.65 GB
Free Space: 39.39 GB

_____________________________________________________________________

Properties for Device 1:
-------------------------
Device ID : PCI\VEN_8086&DEV_2653&SUBSYS_01881028&REV_03
Device Description : Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Driver : Not Available
Driver : {4D36E96A-E325-11CE-BFC1-08002BE10318}\0003

Service : pciide
Port Driver : C:\WINDOWS\system32\drivers\pciide.sys
Description : Generic PCI IDE Bus Driver (Microsoft Corporation)
Version : 5.1.2600.0 (XPClient.010817-1148)
Date :

Manufacturer : Intel
Friendly Name : Not Available
Location Information: PCI bus 0, device 31, function 2
Address : 2 0 31 0
UI (PCI Slot) Number: UI number not available, may be an on-board device!
Interfaces:
Child Devices:
PCIIDE\IDECHANNEL\4&16427A01&0&0
PCIIDE\IDECHANNEL\4&16427A01&0&1

Properties for Device 2:
-------------------------
Device ID : Intel-2653
Device Description : Primary IDE Channel
Driver : Not Available
Driver : {4D36E96A-E325-11CE-BFC1-08002BE10318}\0004

Service : atapi
Port Driver : C:\WINDOWS\system32\drivers\atapi.sys
Description : IDE/ATAPI Port Driver (Microsoft Corporation)
Version : 5.1.2600.5512 (xpsp.080413-2108)
Date :

Manufacturer : (Standard IDE ATA/ATAPI controllers)
Friendly Name : Not Available
Location Information: Primary Channel
Address : 0 0 0 0
UI (PCI Slot) Number: UI number not available, may be an on-board device!
Interfaces:
Child Devices:
IDE\DISKHTS548080M9AT00_________________________MG4OA5EA\5&3AD6C04B&0&0.0.0

Properties for Device 3:
-------------------------
Device ID : Intel-2653
Device Description : Secondary IDE Channel
Driver : Not Available
Driver : {4D36E96A-E325-11CE-BFC1-08002BE10318}\0005

Service : atapi
Port Driver : C:\WINDOWS\system32\drivers\atapi.sys
Description : IDE/ATAPI Port Driver (Microsoft Corporation)
Version : 5.1.2600.5512 (xpsp.080413-2108)
Date :

Manufacturer : (Standard IDE ATA/ATAPI controllers)
Friendly Name : Not Available
Location Information: Secondary Channel
Address : 1 0 0 0
UI (PCI Slot) Number: UI number not available, may be an on-board device!
Interfaces:
Child Devices:
IDE\CDROM_NEC_DVD+-RW_ND-6500A___________________203D____\5&281D0FA6&0&0.0.0





USB Device Information:
-----------------------

# Host Controller \\.\HCD0 found.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658

# Host Controller \\.\HCD1 found.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659

# Host Controller \\.\HCD2 found.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A

# Host Controller \\.\HCD3 found.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
| |---> Port[1] = I/O device connected

# Host Controller \\.\HCD4 found.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
| |---> Port[6] = I/O device connected
| | Cypress AT2+LP (VID:0x04B4 PID:0x6830)
| | USB Mass Storage Device
| |---> Port[8] = I/O device connected
| | Plextor ConvertX M402U (VID:0x093B PID:0xA102)


Extended Information:
---------------------


_____________________________________________________________________


PlexTools Professional Registry Information
------------------------------

General
-------
Key not found!


CD Info
-----------
Key not found!


Digital Audio Extraction
------------------------
Key not found!


CD Copy
-------
Key not found!


AudioCD Maker
------------------
Key not found!


_____________________________________________________________________


PlexTools Professional XL Registry Information
------------------------------
_____________________________________________________________________


AutoStrategy Database
_____________________________________________________________________
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