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DONT BUY from SaveonSamsung.com
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sprit0ln
Junior Member
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25. September 2008 @ 18:01 |
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Just a warning for anyone looking to purchase a laptop.
A summary of this pathetic excuse for a company:-
They charge you to check the laptop is working before shipping!
I didnt take this service and received a dead one.
They refused to refund my Saturday delivery charge even as a gesture of goodwill.
They insisted I use the manufacturer warranty even though I received it dead from them.
Eventually after much arguing arranged for a refund. They collected the laptop(after trying to make me pay for the return), then they sent another one!
Still trying to get my money refunded over a month after they receivied the laptop back, excuses galore - cant see it in their stock etc (even though it is their delivery firm bringing it back to them).
This is the worst company I have ever dealt with on the net and almost makes me want to cease with Internet Shopping.
AVOID AT ALL COSTS!
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ddp
Moderator
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25. September 2008 @ 21:50 |
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moved to correct forum as not a pc hardware issue.
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Moderator
1 product review
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29. September 2008 @ 12:50 |
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Quote:
AVOID AT ALL COSTS!
OK
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varnull
Suspended permanently
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29. September 2008 @ 13:28 |
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Quote:
8.2.4 Where the Goods are covered by manufacturer?s warranties, details of which will be supplied to the Buyer on delivery of the Goods the Buyer shall only be entitled to the benefit of such warranties or guarantees as are given by the manufacturer to the Seller.
8.3 Subject as expressly provided in these conditions and except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all warranties, conditions, or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by the law.
8.4 Where Goods are sold to a consumer (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.
http://www.saveonsamsung.com/ConditionsOfSale
Report to local trading standards.. Your statutory rights will be upheld.. retailer is responsible in first instance for replacement/refund in case of faulty goods.
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johnmoxon
Newbie
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7. October 2008 @ 05:06 |
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Hi I'd just Like to give another opinion on saveonsamsung.com. It sounds like you've had a bad experience, which is a shame, but that can happen with any company no matter how established.
I on the other hand ordered a new Samsung R710 last Monday, I did not pay for the "pre-check" service. The laptop arrived in perfect working order the following day, along with free carry case. A week on and I'm very happy with the laptop and the service.
The only thing I found a little concerning was that I didn't receieve a email confirmation of my order. However I rang the saveonsamsung help centre, the girl I spoke to was very pleasant and helpful, found my order on the system, confirmed it had all gone through and emailed me a proof of purchase.
There are always 2 sides to every story!
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Senior Member
5 product reviews
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21. October 2008 @ 16:12 |
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Quote:
Hi I'd just Like to give another opinion on saveonsamsung.com. It sounds like you've had a bad experience, which is a shame, but that can happen with any company no matter how established.
I on the other hand ordered a new Samsung R710 last Monday, I did not pay for the "pre-check" service. The laptop arrived in perfect working order the following day, along with free carry case. A week on and I'm very happy with the laptop and the service.
The only thing I found a little concerning was that I didn't receieve a email confirmation of my order. However I rang the saveonsamsung help centre, the girl I spoke to was very pleasant and helpful, found my order on the system, confirmed it had all gone through and emailed me a proof of purchase.
There are always 2 sides to every story!
Haha, are you by any chance Mr.saveonsamsung.com himself?
Would this be because Search on google "Saveonsamsung" and this thread is displayed.
Well, enjoy the recession, me thinks its gonna hit you hard :)
x
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Senior Member
5 product reviews
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21. October 2008 @ 16:19 |
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Haha wow, that was mean. Well i'm in a crap mood anyway need to vent somehow.
:)
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I actually feel better!
Ahh the joys of AD.
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johnmoxon
Newbie
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21. October 2008 @ 17:40 |
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Quote:
Haha, are you by any chance Mr.saveonsamsung.com himself?
Would this be because Search on google "Saveonsamsung" and this thread is displayed.
Well, enjoy the recession, me thinks its gonna hit you hard :)
x
No I'm a normal guy, an under-paid over-worked web developer that needed a new reliable laptop after my four year old dell inspiron finally died with the a faulty power socket. (A common problem i find!)
Like most people yes the recession is affecting me and I had to save hard to afford this laptop so I can continue to work and earn money to pay the rent!!!
Reality check - some people buy stuff online and get ripped off, some people get exactly what they ordered and are perfectly happy with it. Two sides, always two sides.
This message has been edited since posting. Last time this message was edited on 22. October 2008 @ 09:17
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ddp
Moderator
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21. October 2008 @ 21:19 |
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johnmoxon, watch it & edit the end of your last post!!
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varnull
Suspended permanently
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22. October 2008 @ 00:02 |
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Well we all remember Phix.. who thanks be sorted their problems after a fair old bit of coaxing.
With UK businesses ALWAYS check your statutory rights as a customer because.. regardless of any disclaimers they try to fob you off with.. items sold from stores.. online or whatever, unless clearly marked up as faulty/damaged must be assumed to be in full working order and in undamaged/unmarked condition.
Then the sale of goods act comes into force, and a little known (it seems) part of that law is the item purchased must be fit for purpose, and the responsibility for replacement/refund falls in the first instance on the retailer.
They may whine and moan.. but they can't wriggle out of the fact that as a customer you have statutory legal rights. If you don't get satisfaction from ANY retailer your next stop is your local trading standards office. They have the clout that retailers take notice of.
johnmoxon.. why is that name familiar?
This message has been edited since posting. Last time this message was edited on 22. October 2008 @ 00:06
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johnmoxon
Newbie
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22. October 2008 @ 02:41 |
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ddp - whats the point in having a forum if you're only going to allow one point of view. I'm actually being completely genuine, but if you guys can't see that then your loss.
Bye.
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johnmoxon
Newbie
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22. October 2008 @ 09:41 |
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johnmoxon.. why is that name familiar?
I don't know.... sounds like the football commentator!!! Like I've never heard that before! Really you should try ordering pizza's!
Quote:
Haha, are you by any chance Mr.saveonsamsung.com himself?
Would this be because Search on google "Saveonsamsung" and this thread is displayed.
Well, enjoy the recession, me thinks its gonna hit you hard :)
x
And as far as being "Mr saveonsamsung.com"....
As previously stated I'm nothing to do with saveonsamsung.com, I'm a Web Developer - see www.icongeneration.com or www.johnmoxon.com if it makes you feel better. This is my pretty outdated portfolio site, but definately me! and definately a lot better put together that the saveonsamsung.com website!
And yes I did find this thread on google..... When researching saveonsamsung.com... like many people I'm sure, I wanted to see if I'd be happy to part with my hard earned cash on the site. Luckily I found a more reliable source for my information... Samsung itself. Look yourself http://www.samsung.com/uk/touchofcolour/ click 'where to buy', they're on the recommended retailers list!!!
Anyway I tried! suit your selves.... I won't be posting again. bye. x
This message has been edited since posting. Last time this message was edited on 22. October 2008 @ 09:43
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brox999
Newbie
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25. October 2008 @ 16:08 |
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After a hideous encounter with PCWorld I googled Samsung R510 and found saveonsamsung.com, I also saw this thread but decided to go ahead anyway. New machine turned up in three days and works perfectly out of the box, I did not pay for pre-delivery check and am a very happy customer. I think they should send email confirming the order but were friendly when I called to check and I would be more than happy to deal with again.
A Broxholme
Waveplus Systems Ltd
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varnull
Suspended permanently
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25. October 2008 @ 16:16 |
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Aye.. I see a lot of happy customers also. I just have a few concerns with their "terms and conditions" which appear to attempt to undermine your statutory legal rights.
I'm not criticising their service or products in any way. The OP seems to have had a problem with their (saveonsamsung) interpretation of UK consumer law.
That's where the next level of complaint comes in. No harm in providing that information before an all out slagging match ensues.
BTW.. I know where johnmoxon rings a bell now. He was the barman in the Brakespears Arms on Brockley Rd. My local for a while.
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Senior Member
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25. October 2008 @ 19:57 |
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Originally posted by varnull:
Aye.. I see a lot of happy customers also. I just have a few concerns with their "terms and conditions" which appear to attempt to undermine your statutory legal rights.
I'm not criticising their service or products in any way. The OP seems to have had a problem with their (saveonsamsung) interpretation of UK consumer law.
That's where the next level of complaint comes in. No harm in providing that information before an all out slagging match ensues.
BTW.. I know where johnmoxon rings a bell now. He was the barman in the Brakespears Arms on Brockley Rd. My local for a while.
I remembered John Moxon from the movie 'Varsity Blues' whose title character played by actor James Van Der Beek named Johnathon 'Mox' Moxon.
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varnull
Suspended permanently
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28. October 2008 @ 14:49 |
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Don't think I have seen that.. Is it any good?
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Senior Member
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29. October 2008 @ 09:37 |
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Another one of those 'teen sports' movie. It has a few moments, but it was entertaining enough for me to relax watching it. Had a scene that became famous down here....a girl walking out in a whipped cream bikini!!
http://www.imdb.com/title/tt0139699/
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Dragula96
Suspended permanently
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29. October 2008 @ 12:35 |
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Wow, how did this topic go from a, "don't shop here" post, then onto talk about Varsity Blues - LMFAO! Anyways, that movie was filmed a few miles from my house. I love the part when the fat boy is crying because his coach yelled at him, then gets liquored up and shoots all his trophies with a shotgun. Lovely way to portray Tx.
This message has been edited since posting. Last time this message was edited on 29. October 2008 @ 12:36
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