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Keylogger help
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futboller
Newbie
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8. October 2008 @ 17:40 |
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I might have a keylogger on my pc and need help in detecting and removing it. I have downloaded and installed HiJackthis, and here is the log. Any help would be greatly appreciated:
Logfile of HijackThis v1.99.1
Scan saved at 5:25:12 PM, on 10/8/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\PestPatrol\PPControl.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\Program Files\PestPatrol\PPControl.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsu...b?1217371098361
O17 - HKLM\System\CCS\Services\Tcpip\..\{6BAA8FC1-D524-4356-A1E3-FF7D7F132864}: NameServer = 205.152.37.23,205.152.144.23
O17 - HKLM\System\CS1\Services\Tcpip\..\{6BAA8FC1-D524-4356-A1E3-FF7D7F132864}: NameServer = 205.152.37.23,205.152.144.23
O17 - HKLM\System\CS2\Services\Tcpip\..\{6BAA8FC1-D524-4356-A1E3-FF7D7F132864}: NameServer = 205.152.37.23,205.152.144.23
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
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Senior Member
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8. October 2008 @ 23:53 |
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Hi futboller
Please tell me your symptoms and why you might think you have a keylogger.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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futboller
Newbie
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9. October 2008 @ 05:58 |
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Good day D,
Thanks for responding to my inquiry. To answer your question, I have a file uploading and downloading account that was changed on me while I was uploading/downloading files. All of my details and password of my account was changed. I thought I had possibly cleaned/removed it by updating and running in safe mode spybot, virus scanner, pest patrol, and even using the app KL-Detector to possibly see if there was anything. But, about 2 weeks later, the same thing happened to my other file uploading/downloading account. And, now i'm at this point here, trying to enlist some help.
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Senior Member
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9. October 2008 @ 09:07 |
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Hey futboller
Please download Superantispyware Free and install it. Follow the prompts and reboot if required.
Launch Superantispyware Free either by running C:\Program Files\SUPERANTISPYWARE.exe or right-click on the SuperAntispyware icon in your task bar (it looks like a bug) and click on Scan for Spyware, Adware, Malware...
Configuring SuperAntispyware
? Click on Preferences.
? In the tab General and Startup, make sure the box Start SuperAntispyware when Windows starts is unchecked. This will prevent SuperAntispyware from starting everytime, because it may interfere with other fixes that may be run.
? Navigate to the tab Scanning Control.
? Make sure only these boxes are checked:
Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining
Scan Alternate Data Streams
Use Kernel Direct File Access (recommended)
Use Kernel Direct Registry Access (recommended)
Use Direct Disk Access (recommended)
? Click on Close.
Updating SuperAntispyware
? At the main window, click on Check for Updates....
? Wait for SuperAntispyware to be fully updated.
Scanning Time
? Boot into safe mode by repeatedly pressing the F8 key after you press the power button. If safe mode does not work, do the scan in normal mode.
? Launch SuperAntispyware.
? At the main window, click on Scan your Computer....
? Make sure all drives (excluding CD drives) are checked, select Perform Complete Scan, and then click on Next.
? Wait for the scan to complete, and then click on Next>. This will quarantine and remove all detected items.
? Reboot your computer.
Post A Log
? Launch SuperAntispyware
? Click on Preferences
? Navigate to the tab Statistics/Logs.
? Choose the latest scan log, and the click on View Log....
? Copy and paste the contents of the log here in your next post.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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futboller
Newbie
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9. October 2008 @ 16:57 |
Link to this message
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Good day D,
here is the log:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com
Generated 10/09/2008 at 04:50 PM
Application Version : 4.21.1004
Core Rules Database Version : 3593
Trace Rules Database Version: 1580
Scan type : Complete Scan
Total Scan Time : 02:30:19
Memory items scanned : 152
Memory threats detected : 0
Registry items scanned : 4258
Registry threats detected : 0
File items scanned : 53815
File threats detected : 0
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Senior Member
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10. October 2008 @ 00:55 |
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Hey futboller
I can only recommmend this program: SnoopFree, which is the best at detecting keyloggers and spying activity. Install it, and see what unknown program it detects. Please note that it will detect all programs "spying" on you, including Internet Explorer. Only block the unknown ones.
Tell me how it goes.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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futboller
Newbie
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10. October 2008 @ 07:10 |
Link to this message
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Thanks for your recommendations and efforts in this matter. I'll install that program and see what happens.
What would be your recommendation for pc security. As you know, right now I have Spybot, Symantec NAV, Pest Patrol, and my router is my hardware firewall. I do my best to keep everything up to date, but obviously that isn't working.
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Senior Member
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11. October 2008 @ 05:33 |
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Hey futboller
I recommend Antivir Free as an antivirus, Spybot, Superantispyware and Malwarebytes as antispyware, Spyware Blaster and Advanced Windowscare to immunize your browser, and Comodo Firewall as a firewall and monitor of your computer. Of course, Snoopfree is good as well.
Best Regards :D
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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futboller
Newbie
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11. October 2008 @ 08:11 |
Link to this message
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Thanks D,
I'm going to try those out. Have a good weekend!
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Senior Member
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11. October 2008 @ 09:03 |
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Hey futboller
You're welcome, and have a good weekend.
Best Regards :D
PS: why do you call me "D"?
Life is but a dream; you dont feel any pain unless you want to or you fall off the bed.
Success is relative; the more success the more relatives.
A computer once beat me at chess, but it was no match for me at kickboxing.
To be or not to be; thats a dumb question.
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