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Netflix customer satisfaction falls off a cliff
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The following comments relate to this news article:
article published on 28 December, 2011
According to the latest report from customer experience analytics firm ForeSee, Amazon had the highest customer satisfaction in 2011 while perennial competitor Netflix cliff dived.
The company says that Amazon and Netflix had been fighting for the top spot since 2004. This is the first year that either saw a significant dip in their customer sentiment.
On the 100-point scale, Amazon ... [ read the full article ]
Please read the original article before posting your comments.
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hearme0
Senior Member
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29. December 2011 @ 14:16 |
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And this is what happens when you F*CK with us customers!!!! This is a prime example of big business trying to be BIGGER business at the expense of those GIVING YOU THE F'ING BUSINESS.
As for Overstock.com......may they rot in HELL! Ever do a comparison of Overstock.com and Amazon.com??? Hmmmmm?????
Tit for tat, item for item, they are virtually identical except Amazon is much much more expansive and just better!!!!
Overstock.com is not what it used to be when they truly sold "overstocked" merchandise. Now they are just selling everything they can, overstock or not and mimicking Amazon.com
I wish that site would drop off the planet and go away.
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Mysttic
Senior Member
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29. December 2011 @ 19:44 |
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mmm passion leads to the dark-side yes
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Gameman
Newbie
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29. December 2011 @ 22:47 |
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Doesn't make any difference to me. I only want DVD's sent to me and the price for that hasn't changed.
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AfterDawn Addict
1 product review
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29. December 2011 @ 23:08 |
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Originally posted by Gameman:
Doesn't make any difference to me. I only want DVD's sent to me and the price for that hasn't changed.
Well, most people want streaming...and since most of their content is still disk-only, increasing the cost to have both really feels like a f**k-over.
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Earlehead
Newbie
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30. December 2011 @ 06:45 |
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I don't use the Netflix streaming, so the service to me has been as it always has. No complaints.
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Gameman
Newbie
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30. December 2011 @ 12:35 |
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The problem is I don't have any equipment that handles the streaming content so DVD is my only route and I like it better than streamking anyway.
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smacko
Member
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30. December 2011 @ 12:46 |
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This is just like everything else. Look at a bag of potato chips, the regular size bag is smaller and more expensive. I was canceling right when they made the switch, which I do every 4-5 months. The only way I see myself coming back is if the give back what they took.
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falcon74
Junior Member
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1. January 2012 @ 01:45 |
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i think another problem was that cable recieved the movie titles before netflix so it was a wash for most people wanting new content streamed i personally kept the dvds coming to me as they have a lot of older titles the stores do not have so it workes for me
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