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Unable to burn dvd-ram lf-d311 using latest version of nero
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slim1253
Newbie
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6. July 2004 @ 03:23 |
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I am running windows xp pro using matshita/panasonic dvd-ram lf-d311 burner. I have burned hundreds of dvd-r disks successfully with all versions of nero up to and including nero 6.3.0.3. All versions of nero after that will not burn due to not enough space on dvd to burn. The info screen prior to burn indicates 4384 mb available with all versions up to and including 6.3.0.3 but all versions after indicate available capacity as 0. Is anyone with my burner and operating system able to burn properly after nero 6.3.0.3?
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kcrab
Newbie
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8. July 2004 @ 10:52 |
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I have the same burner and am having the same problem,it only works with 6.3.0.3. Any updates give me the "not enough space" error.Three days later I'm still waiting to hear from Nero.
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slim1253
Newbie
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8. July 2004 @ 12:48 |
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I have communicated with Nero support several times and they just said that my burner was defective. What I have determined is that Nero 6.3.1.17 will burn a dvd ram disc both types but not a dvd - r disk. I just think that Nero 6.3.1.17 does not recognize that a dvd ram drive will burn a dvd - r. If you get a different answer from Nero support, let me know.
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kcrab
Newbie
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10. July 2004 @ 13:55 |
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Nero tells me to "check your recorder manufacturer homepage for a list of supported DVD/RW media and use only those discs. Do you get the problem also with supported discs?" What I'm trying to make them understand is a)all different kind of media works with this drive if I use 6.3.0.3 b)forget any RW media, thats not what I'm asking about c)the problem is when I UPDATE and I use -R disks. I am able to burn to RAM disks with 6.3.1.17 I've asked them to try to help me solve this problem instead of throwing these dopey replys my way.I also asked them what the info tool and the log reports tell them.So we shall see what happens but I dont hold out alot of hope from their end.I guess it's going to be to use 6.3.0.3 or.....Roxio.
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slim1253
Newbie
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11. July 2004 @ 03:21 |
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Nero support gave me the same stupid reply's. Check for new firmware upgrades and use supported media. I think that they think a dvd ram drive will only support ram disk's instead of dvd-r disks. I have tried 4 different dvd-r media and got exactly the same results. The disk info tool prior to burning thinks the disk has 0 capacity. I also notice that meritline does not list our burner as one that is tested whereas it use to be one. Let me know if you get anything useful from Nero. Les
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slim1253
Newbie
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13. July 2004 @ 03:50 |
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I received email from Nero tech support yesterday stating that they had recreated our problem and it would be fixed in the release due out in August. Hopefully they will have fixed our problem.
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kcrab
Newbie
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14. July 2004 @ 12:36 |
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Got this from Nero-"Thank you for your email and for your interest in our products.
I think that there was an error during installation. To avoid this, please use the General Clean Tool to uninstall all Nero components. Then install verison 6.3.1.17 again: Important note: You can only start the GeneralCleanTool if you have Administration Rights on your PC! (If you are not an Administrator an error message occurs)
First make sure you have your Nero 5 or Nero 6 serial key to install Nero/Nero Express with. It should look like 15xx-xxxx-xxxx-xxxx-xxxx-xxxx or 1Axx-xxxx-xxxx-xxxx-xxxx-xxxx.
The Serial key should be located on the inside of the Nero Jewel case, or on the back of the paper sleeve the Nero CD came in.
You can find your serial number by the following way:
Please open the registry by clicking on
'start' in Windows
then click 'run'
and please fill in "regedit" and confirm with "OK"
To open the registry key go to: HKEY_LOCAL_MACHINE\Software\ahead\Nero-Burning ROM\info In this registry path is the following entry: 'serial'. When you double click on it, you can see you serial number.
Also all the Plug-ins will be removed with this tool. So please make sure you have saved any plug-ins you purchased separately, so you can re-install them afterwards.
Then download the GeneralClean Tool to your Desktop from: ftp://ftp9.Nero.com/attach/General-CleanTool.zip
Unzip the file with WinZip or WinRar and then double click on the EXE file to run it.
Select 'Clean All' option and then click on the 'Clean' button to uninstall all Nero products. Then reboot your system. It will clean the registry and remove all Nero entries.
After that, download and install the latest Nero/NeroExpress version from our website at www.Nero.com using your Nero serial key to unlock from Demo mode.
For Nero 5.5 use this link: Nero.com/us/631933457317970.html" class="korostus" target="_blank">http://www.Nero.com/us/631933457317970.html
For Nero 6 use this link:
Nero.com/us/nero-up.php" class="korostus" target="_blank">http://www.Nero.com/us/nero-up.php
InCD 3 or InCD 4 can be removed completely under Win 9x after a reboot.
The GeneralCleanTool recognizes if a program is still running and will request a shut down so it can remove files associated with a program after a reboot.
Should you wish more information, please do not hesitate to contact us again."
best regards
Claudius Hoerth
Nero Support
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ccampbell
Senior Member
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14. July 2004 @ 13:43 |
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A bug report has been generated on this issue, and it is being addressed.
Unfortuneately, not all our Tech's access the Bug Tracking system we have implemented to confirm if this issue has been duplicated by our QA team, and a bug report created. Partly because they are new and are still learning the system.
And the automatic response, or forumula given kcrab would have resolved the issue if it had been a failed install or a firmware issue. This symptom does occur quite often in CD and DVD recorders so it's understandable to get this type of response the first time you report such as issue. But if you respond back that you have already done that, and tested other DVD-R media with the same results, they should at that point escalate the issue to our QA team to see if they can confirm the bug via their testing. And once confirmed, a bug report would be generated.
Regards,
Craig
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kcrab
Newbie
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17. July 2004 @ 11:41 |
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Followed the instructions from above and got the same "not enought disk space" error.Also asked about two different answers(Aug. patch) to our common problem.Will post Nero reply.
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SHONUFF
Newbie
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19. July 2004 @ 15:18 |
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I have the same problem but you say the dvd-ram disks work. The thing is does the dvd-ram disks work in conventional dvd players. Yeah I am a newbie.
This message has been edited since posting. Last time this message was edited on 19. July 2004 @ 15:18
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slim1253
Newbie
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19. July 2004 @ 15:37 |
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The ram disks that are not in the case do work in my panasonic dvd players...
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SHONUFF
Newbie
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19. July 2004 @ 21:25 |
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Just tried it with the dvd-ram disks and they do work on the computers dvd player but not in 3 conventional dvd players that are hooked up to the tv. Is there another alternative to Nero without spending money?
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slim1253
Newbie
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20. July 2004 @ 02:34 |
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If you have an earlier version of Nero like version 6.3.0.3, you can use it to successfully burn a dvd-r disk that will play in regular dvd players. If you don't have that version, you can download a trial version of gear burning software from www.gearsoftware.com and use it until the August 1 release of Nero is available which is supposed to fix the current problem with the dvd ram lf-d311 burner.
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kcrab
Newbie
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20. July 2004 @ 15:06 |
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Just a note on DVD-RAM. The players in our computers,Matshita(Panasonic)LF-D311 do take typeII disks(that is, the ones in the cartridge)and will play on some set top players(certain Panasonic,Toshiba,Samsung) if after you burn your disk you remove it from the cartridge.But because of the price of the RAM media and the compatibility issue these disk are better for data as they act the same as a giant floppy(you can incrementally add and delete data without having to finalize the disk)They also use them in DVD recorders because they have the ability to time slip.That is, you can set your machine to record something,come home half way through,and start watching from the begining while it finishes recording.I picked up a good set top player,Panasonic RP-82 for $100 bucks.It's a discontinued model but it plays everything I throw in it including SVCD and DVD-Audio.As for burning software I've tried them all,freeware,Roxio etc.and Nero Burning Rom is,in my opinion,by far the best and most versatile........when it works.
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gbjbasdw
Newbie
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3. August 2004 @ 06:36 |
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So it's now August - anyone seen any sign of the patch to fix our DVD-R problem from Nero yet ??
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ccampbell
Senior Member
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3. August 2004 @ 09:17 |
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Sorry for the delay. We are going through the final stages of the QA process on the new versions, and once this is complete we will post on our website. Should not be longer than 7 to 10 working days.
Regards,
Craig
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gbjbasdw
Newbie
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3. August 2004 @ 21:33 |
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Can you please post an entry on this thread when the new version is available.
Thanks
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ccampbell
Senior Member
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4. August 2004 @ 08:00 |
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Yes, I can and will do this. :-)
Regards,
Craig
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kcrab
Newbie
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4. August 2004 @ 15:40 |
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Craig,I've followed all the steps Nero has asked.Firmware,supported media,Info tool,log file,clean tool,uninstalling,reinstalling, you name it I've most likely tried it.After a month of exchanging emails and trying all these different things, the most recent email said to try updating my firmware.I almost fell out of my chair when I read this.Are we going back to step one? Are they even paying attention to my emails? They also said that they were unaware of any patch(Aug or any other) addressing this problem.Judging from your posts I guess you work at Ahead.Either way,whats my move? Any advice would be greatly appreciated.I still think this product is the best,but the support I'm getting is leaving me frustrated beyond belief.Thanks K
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ccampbell
Senior Member
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5. August 2004 @ 08:37 |
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Hi KCRAB,
Are you dealing with the same Tech or a different one?
Can you send me a copy of the last Email from our tech's to techsupport4@nero.com so I can trace it back to the tech and see what he was thinking?
We are hoping to have a new version of Nero 6 Burning ROM posted on our website by this Friday. It's going through our QA team right now.(Depending on QA teams results, it could be delayed a day or two)
NeroVision will come out a few days after, as we are adding some new features to Nero Recode 2 and we need to thoroughly test it before releasing.
Best Regards,
Craig
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ccampbell
Senior Member
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13. August 2004 @ 08:53 |
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We have finally posted a new version of our Nero 6 software.
KCrab, you should download the new update and see if this resolve your issue with the DVD-RAM LF-D311 drive.
Regards,
Craig
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Shamrocka
Newbie
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22. August 2004 @ 16:51 |
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I was having the exact same problem withthis Mashita DVD burner with Nero for months, until today. I downloaded the latest drivers and even reinstalled the latest copy of Nero. None of these worked. I was using Memorex DVD-R's and RW's trying to copy a DVD.
Anyway it hit me. If I could burn before but not now there's got to be an easy solution. AND I FOUND IT. HEHEHE.
What I did was looked at the brand of DVD that did work for me in the past. I opened my CD carrying case and saw that they were all SONY DVD-R's.
I went to Walmart and bought a pack of 10 Sony DVD-r's and opened the box, poppped one in AND IT WORKED!
OMFG! IT WAS THE BRAND OF DVD IT DIDN'T LIKE!
I was super happy, the movie even played on my Xbox too (a workout DVD btw, my wife does her's in the living room while I do mine using my PC's LF-D311's drive).
So basically the drive doesn't like Memorex DVD-r's and probably others either.
I stumbled upon this forum because of my frustation. I was about to buy a new DVD burner too.
This is my first post btw, I hope this helps.
P.S. I don't work for Sony either lol.
Love,
DJ Shamrock
www.hl2central.net
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kcrab
Newbie
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5. September 2004 @ 08:24 |
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I'm back to sucsessful burning with the aug update.But now a new problem has come up.When I try to play back my burned disk on the computer I get nothing,but they play fine on my set top dvd player.I've tried having the autoplay prompt me,I have set it to open in a certain player,nothing.I use to put a dvd in and be prompted,"would you like to view these files in IE","would you like to play in WMP" etc.When I open WMP and select the drive I get a grayed out "drive busy" I have also tried opening the disk with InterVideo,Winamp,Realplayer and Nero Showtime and I get nothing.Every dvd burned before this update opens the prompt fine.It's always f*****g somthing.I'm so pissed I'm ready to go buy a MAC.Any advice would be helpful(this means you Craig)
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ccampbell
Senior Member
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5. September 2004 @ 18:43 |
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I suppose you have tried different write speeds, and different brands of media?
Gotta ask. :-)
We know the write commands being issued are not the issue as it would not play in anything if that were the problem. The optimum power used to write to the recorder is controlled fully by the firmware on the recorder, but we went over firmware last time you had an issue, and I am not aware of any new firmware that has been released.
How about power to the recorder? Is the power being shared by other Hard Drives, Recorders, CD-ROMs, or DVD-ROM drives? If so, try having your recorder isolated on its' own power.
Regards,
Craig
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