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Man sues Apple for $5 million after being charged for $1.29 song twice
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The following comments relate to this news article:
article published on 5 May, 2012
California resident Robert Herskowitz has sued Apple this week for punitive damages.
Apparently, the company double billed him for purchasing a song on iTunes and would not offer a refund.
Last month, Herskowitz purchased the track "Whataya Want from Me" by Adam Lambert and was charged $1.29 twice for the song in an apparent glitch. After reaching out to Apple via email, he received this response:
... [ read the full article ]
Please read the original article before posting your comments.
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Newbie
1 product review
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6. May 2012 @ 00:00 |
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Nice. Lawsuits of that caliber usually get the attention of the the useless cubicle dwellers, and their stained-shirt supervisors. Maybe this will pucker their buttholes, so they stop farting into their desk chairs for a living.
Quote me as saying I was mis-quoted. - Groucho Marx
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Mysttic
Senior Member
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6. May 2012 @ 01:38 |
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And the judge awards him $1.29 for the song and pays for his stay at the nut house.
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lupine25
Newbie
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6. May 2012 @ 01:58 |
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As tempting as it is for me to say kudos to this guy (Apple sucks!!!), having worked in the E-commerce department of a major big box store for over half a decade I have to wonder, did this guy actually wait until he got his credit card statement? Or was he looking online or a bank/debit account? If it was the latter than he was probably seeing the charge and the "preauthorization" amount, which appears to be a charge. At my work this happens (and trust me, we get a LOT of customer service calls about that) and it's usually not anything that the e-commerce business has any control over. You make an order, the business sends a "preauth" which makes sure the card is usable (has money, isn't reported stolen or lost, etc), then the actual charge goes through. For a few days it "looks like" the account has been charged twice but then after a few business days (depending on the bank), the preauth falls back into their account.
In other words...my computer geek side says "kudos" to this guy, but my work experience says Apple is functioning normally...apparently. :)
Edit: And trust me, I've spoken to a lot of people who for whatever reason can't seem to grasp the "preauth" concept and as a result, I've been threatened to be sued (personally), have the company sued, and I've had people say they're going to call my vice president and have me fired.
This message has been edited since posting. Last time this message was edited on 6. May 2012 @ 02:02
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AfterDawn Addict
8 product reviews
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6. May 2012 @ 02:11 |
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Originally posted by lupine25:
If it was the latter than he was probably seeing the charge and the "preauthorization" amount, which appears to be a charge.
Preauth should be $1 unless there's something really wrong with your payment system.
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lupine25
Newbie
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6. May 2012 @ 02:37 |
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Originally posted by xbkrypt0n:
Originally posted by lupine25:
If it was the latter than he was probably seeing the charge and the "preauthorization" amount, which appears to be a charge.
Preauth should be $1 unless there's something really wrong with your payment system.
That is true in most cases, but we're a wholesaler that works directly with businesses that make large volume purchases (as opposed to your corner drug store), so our preauthorization system (legitimately) does the entire order amount. Otherwise if we did $1 auths, then we wouldn't be in business very long (read: we find out the card works for $1, but then we ship $1,000 worth of merchandise and find out we can't charge the card for the full amount!).
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Senior Member
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6. May 2012 @ 03:42 |
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apple made a mistake and dint fix the mistake they deserve to get sued.wouldnt matter if he was suing for $2 or 5million as the case is, apple stuffed up refused to fix the error so they are in the wrong.
as for the song whatya want from me.i prefer it sung by pink think she has a better voice.
custom built gaming pc from early 2010,ps2 with 15 games all original,ps3 500gbs with 5 games all original,yamaha amp and 5.1channel surround sound speakers,46inch sony lcd smart tv.
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Bozobub
Senior Member
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6. May 2012 @ 04:33 |
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While the amount asked for is patently silly, spanking an arrogant company that's attempting to rip off a customer (no matter how small the amount) simply to please their content providers, is a damn good idea, There's nothing more enraging than a company saying, '"sorry we broke the law, but it's company policy." Screw that!
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Jeffrey_P
Senior Member
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6. May 2012 @ 05:14 |
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Adam Lambert?
Bwahahaahaha.
That's funny....
Jeff
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Senior Member
9 product reviews
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6. May 2012 @ 08:17 |
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They should have just compensated him with an iTunes gift card or something.
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nbfreak2
Member
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6. May 2012 @ 08:39 |
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They will offer him some stupid amount of money to go away and then the legit consumers get to pay for it.....
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Jeffrey_P
Senior Member
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6. May 2012 @ 10:20 |
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Originally posted by nbfreak2:
They will offer him some stupid amount of money to go away and then the legit consumers get to pay for it.....
His case should be dismissed for bad taste in music alone.
1.29m?.? Another frivolous lawsuit which Apple has become infamous spearheading for the last decade.
Powered by ego.
Jeff
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Senior Member
1 product review
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6. May 2012 @ 12:36 |
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Originally posted by lupine25:
Originally posted by xbkrypt0n:
Originally posted by lupine25:
If it was the latter than he was probably seeing the charge and the "preauthorization" amount, which appears to be a charge.
Preauth should be $1 unless there's something really wrong with your payment system.
That is true in most cases, but we're a wholesaler that works directly with businesses that make large volume purchases (as opposed to your corner drug store), so our preauthorization system (legitimately) does the entire order amount. Otherwise if we did $1 auths, then we wouldn't be in business very long (read: we find out the card works for $1, but then we ship $1,000 worth of merchandise and find out we can't charge the card for the full amount!).
Gas stations are natorious (actually the gas PUMPS [aka, card readers] for completely freezing the entire checking accounts of folks if you use your debit card at the pump.
How or what their doing with all your money is completely foreign to me as it's virtually impossible to know exactly who it is that has control over your funds while it all sits in hiatus. Needless to say you're not rewarded with any interest or incentive for them to have used your money, seeing as your account literally is frozen for a minimum of 48 hours.
Granted, it's not what Apple pulled... they flat out bilked him of a buck & a quarter and then told him to sniff methane. I'd want a chunk of their ass too. But it would seem to me that this would be more effective on a class action suit rather than a greed induced hissy. Unless, again, this has happened more than once.
I see victory in numbers here more than "Apple took my $1.25 & it made me impotent.." striking a victory for the little guy.
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AfterDawn Addict
1 product review
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6. May 2012 @ 12:42 |
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If they actually charged twice and refuse to do a refund, then they are clearly in the wrong. Nowhere in their tos does it say they will double charge, and it isn't a refund if the purchase was never made.
Still, I almost hope he loses, as Apple customers give up all rights to fair treatment the day they buy an Apple. He (and all Apple customers) should be severely punished for supporting apple...a double charge is hardly enough. They should all have their noses broken by transparent doors.
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Senior Member
1 product review
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6. May 2012 @ 13:02 |
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Originally posted by KillerBug:
They should all have their noses broken by transparent doors.
I laughed... I cried... it was better than "Cats"...
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AfterDawn Addict
1 product review
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6. May 2012 @ 15:25 |
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Originally posted by KillerBug:
If they actually charged twice and refuse to do a refund, then they are clearly in the wrong. Nowhere in their tos does it say they will double charge, and it isn't a refund if the purchase was never made.
Still, I almost hope he loses, as Apple customers give up all rights to fair treatment the day they buy an Apple. He (and all Apple customers) should be severely punished for supporting apple...a double charge is hardly enough. They should all have their noses broken by transparent doors.
If you run for president, you got my vote...
Paying twice for crap that it turns out you don't even own, that's just peachy....makes me wanna become a Kopimist even more...
http://huff.to/zwWkOa
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Mr_Bill06
Member
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6. May 2012 @ 21:52 |
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Apple is in the wrong, give the guy back his $1.29 and call it a day this stuff should not be happening. I doubt Apple is the only one that has a clause like that to screw customers over. At least he should be happy it was just a $1.29 and not in the double or triple digits, but like I said this still should not be happening in any amount.
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numscull
Junior Member
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7. May 2012 @ 02:09 |
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If he downloaded the song once and was charged double, I would think that falls under the " technical difficulty" part of Apple's refund policy. If he accidently downloaded it twice, he may be in for an uphill fight. I think Apple just doesn't have the manpower,time,or resources to check in to claims of download mishaps or double-billing so they have a blanket "no refund policy". They may have to start making time and resources if this case is ruled in the man's favor. Of course, it may never get to court.
This message has been edited since posting. Last time this message was edited on 7. May 2012 @ 02:14
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Senior Member
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7. May 2012 @ 04:46 |
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Quote:
I doubt Apple is the only one that has a clause like that to screw customers over.
there was a case on the internet about a woman walking into mcdonalds and ordering chicken nuggets they took the money and then said they didnt have any left and refused to refund her money.they did offer her other products instead but they refused to issue a refund.
im sure if one of the foxconn workers was paid for 2hours work for 1 hour apple would be going nuts.
custom built gaming pc from early 2010,ps2 with 15 games all original,ps3 500gbs with 5 games all original,yamaha amp and 5.1channel surround sound speakers,46inch sony lcd smart tv.
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AfterDawn Addict
1 product review
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7. May 2012 @ 08:17 |
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Originally posted by xboxdvl2:
im sure if one of the foxconn workers was paid for 2hours work for 1 hour apple would be going nuts.
Apple doesn't even like to pay those people 1 hour wage for 2 hours worked...if they get enough money to buy food they start thinking clearly and then they want safe labor conditions, fair pay, etc. Best to keep them in a somewhat dizzy state of hunger, even if it does occasionally result in an exploding phone.
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Senior Member
1 product review
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7. May 2012 @ 12:43 |
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Originally posted by KillerBug:
Apple doesn't even like to pay those people 1 hour wage for 2 hours worked...if they get enough money to buy food they start thinking clearly and then they want safe labor conditions, fair pay, etc. Best to keep them in a somewhat dizzy state of hunger, even if it does occasionally result in an exploding phone.
I'm right there with you. I would almost guarantee you if you overpaid Apple they wouldn't beat feet to get you the overpayment back, but if they accidentally gave you too much change, say the $1.29, all hell would break loose in reverse. If it were like the face to face transaction of old...
I would even go so far as to say they'd spare no expense in jailing the guy to get the paltry sum back, had the roll been reversed. Hypocritical f*ks.
My only contention is still, how many other people has this happened to & can he get them to petition in his favor? Probably not, seeing as he will end up being the only beneficiary.
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molsen
Member
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7. May 2012 @ 13:39 |
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I use paypal and really do not have any problem with Apple store. More than likely it is a preauth. and the customer is thinking it is taking more time than necessary. I have that happen to me all the time by running a credit card and the machine loses connection and I have to re-scan, it doubles up on the pre-auth, but at the end of the day batch it is only one transaction. I can only imagine Apple's system, good lord it would suck to try to find that 1 transaction.
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GMEaton
Newbie
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7. May 2012 @ 14:54 |
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Apple! Y U No Have Good Customer Service?!
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Jeffrey_P
Senior Member
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11. June 2012 @ 21:16 |
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Originally posted by GMEaton:
Apple! Y U No Have Good Customer Service?!
That's going to cost you.
You must subscribe to AppleCare for an answer.
Jeff
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