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Hundreds of Xbox One users: Our disc drives don't work
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The following comments relate to this news article:
article published on 25 November, 2013
According to Kotaku, there are at least hundreds, if not thousands of new Xbox One owners whose disc drives simply don't work.
Microsoft does not have any response other than to contact customer service.
Angry customers have begun calling the drive the "Disc Drive of Doom," as it does not read discs and produces a loud grinding noise when optical media is inserted.
As even more ... [ read the full article ]
Please read the original article before posting your comments.
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GryphB
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25. November 2013 @ 20:59 |
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People are actually surprised by this? I guess there are still tons of id10ts out there that haven't realized that they shouldn't go out and buy things upon first release.
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Gplanet
Junior Member
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25. November 2013 @ 22:05 |
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My point exactly.
GIGABYTE 78MT-USB3 MOBO. AMD FX 6350(6)CORE 3.9 GHZ UNLOCKED STOCK. AMD OVERDRIVE. 4.2 GHZ overclocked. 24 GIG DDR3 1600 CRUCIAL BALLISTIX SPORT RAM. 1 INTERNAL LG BLURAY BURNER.1 LIGHTSCRIBE DVD BURNER. 1 3TB INTERNAL HDD. (3)1 TB EXTERNAL. WINDOWS 8 64 BIT. STARTMENU 8. LOGITECH 7.1 SURROUND
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AfterDawn Addict
23 product reviews
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25. November 2013 @ 22:16 |
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Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?
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GryphB
Member
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25. November 2013 @ 23:09 |
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Originally posted by core2kid:
Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?
Me.
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Member
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26. November 2013 @ 09:33 |
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You would think they would test units before sending them to major review sites... just saying.
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wiimatrix
Junior Member
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26. November 2013 @ 10:11 |
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Headline should be "Hundreds of Beta One users"
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Member
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26. November 2013 @ 11:43 |
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Well hopefully they'll have all of this worked out by the time I buy one.
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dockk
Newbie
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26. November 2013 @ 12:06 |
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Originally posted by GryphB:
People are actually surprised by this? I guess there are still tons of id10ts out there that haven't realized that they shouldn't go out and buy things upon first release.
you just write m8 only thing what about parents who have bought
it for there kids for xmas
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Bozobub
Senior Member
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26. November 2013 @ 12:15 |
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What about them? Fail to do the research, pay the price.
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SProdigy
Senior Member
5 product reviews
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26. November 2013 @ 12:21 |
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Who is the drive manufacturer? I know LiteOn, LG, BenQ and Samsung have all made drives for past Xbox consoles.
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AfterDawn Addict
1 product review
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26. November 2013 @ 13:05 |
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Originally posted by GryphB:
Originally posted by core2kid:
Sounds like the original xbox where the magnets would slip. A simple drop of super glue on the drive magnet would fix these... But who wants to void their warranty?
Me.
I'm all for voiding warranties to make stuff better...but given the quality of microsoft launch hardware, I'd consider the warranty as good as gold.
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rulisky
Senior Member
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26. November 2013 @ 16:46 |
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Can they make replacement units fast enough for all the failures? If they are in a hurry, how good do think the rma units will be??
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Member
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26. November 2013 @ 17:04 |
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Originally posted by rulisky:
Can they make replacement units fast enough for all the failures? If they are in a hurry, how good do think the rma units will be??
I'd be more worried about people taking advantage of the return policy and just ordering a spare before xmas. if I had a kid that was expecting one for a gift I'd get the spare and return whichever one survives till mid january.
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A5J4DX
Senior Member
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26. November 2013 @ 17:05 |
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hah! ps4 ftw! but then again this will happen for first buyers with any console
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gnovak1
Member
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26. November 2013 @ 17:28 |
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I'm shocked that after the 360 overheating issue, that people trusted Microsoft enough to buy the console on release.
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dEwMe
Senior Member
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27. November 2013 @ 08:54 |
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You're holding it wrong!!! Oh wait...wrong company.
Just my $0.02,
dEwMe
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voyager
Member
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29. November 2013 @ 08:21 |
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Better wait till problems resolved.
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ajennice
Junior Member
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29. November 2013 @ 09:17 |
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The article fails to tell you that if you choose the option to have a replacement shipped out to you instead of repair/waiting, M$ will put a $500+ hold on a credit card....
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Senior Member
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29. November 2013 @ 09:33 |
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Originally posted by Qliphah:
You would think they would test units before sending them to major review sites... just saying.
Unfortunately we are the regression testers these days as mfg's prefer to release early and avoid quality checks off the line. It's the new age of cheap and fast, in the real meaning of cheap not inexpensive.
I haven't seen a lot of these come back yet were I work but by Monday I should see if this is a real problem or not, you always have a small percentage of bad equipment, 2% or less is normally except-able. So if it is only 100 to 1000 units that might not be outside of the except-able launch quantities.
PS4 was the true console everyone wanted for our Black Friday launch on Thursday of course now. We didn't have even close to enough of those but had twice as many PS4's to sell then Xbox One's.
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Senior Member
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29. November 2013 @ 10:48 |
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Can't you just take it back to the store and get a replacement? Most store have some sort of early return policy or is that just Australia?
Originally posted by Mr-Movies:
PS4 was the true console everyone wanted for our Black Friday launch on Thursday of course now. We didn't have even close to enough of those but had twice as many PS4's to sell then Xbox One's.
Interesting. That was sort of the impression I got.
Its a lot easier being righteous than right.
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This message has been edited since posting. Last time this message was edited on 29. November 2013 @ 10:53
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labroni
Newbie
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29. November 2013 @ 12:08 |
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I got mine on day one. When I put in Forza, it didn't read the disc. I took it out, put it in upside down, and it still didn't work (of course). When I took the disc out and put it back in correctly, it worked fine, and the drive has been problem free since.
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Senior Member
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29. November 2013 @ 16:10 |
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The problem with getting a replacement, which is exactly what you should and can do is; will the store have a replacement for you? or will you just get a refund and go though the wait process to get another later? We had limited quantities and will be getting more soon just for that reason but people will have to wait either way... But that is always the problem with buying from the first release of most things, and they are the most riddled with problems too, sometimes it doesn't pay to be first unless you are really lucky.
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97484782
Newbie
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29. November 2013 @ 19:01 |
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Originally posted by Jemborg:
Can't you just take it back to the store and get a replacement? Most store have some sort of early return policy or is that just Australia?
The consumer law in Australia is roughly what most countries have in place to protect the consumers and the business' from being screwed over and screwing over each other.
As for which console is better I will wait until south park decides for me after their 'game of thrones' parody.
Just because your not paranoid doesn't mean there not watching.
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ddp
Moderator
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29. November 2013 @ 21:47 |
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Mr-Movies, 100 out of 1000 units defective is a 10% failure rate which is not good as normally it will be 1 maybe 2% but not 10%.
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Senior Member
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29. November 2013 @ 22:23 |
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Originally posted by ddp:
Mr-Movies, 100 out of 1000 units defective is a 10% failure rate which is not good as normally it will be 1 maybe 2% but not 10%.
You obviously didn't read my reply correctly DDP as 100 to 1000 units might be acceptable as I STATED if you go back and read it before reacting, since the release amounts were probably in the tens of thousands if not hundred of thousands.
They speak and read English in Canada don't they? Just pulling your leg a little....
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