Year after year, cable and Internet giant Comcast is ranked as having the worst customer service in the U.S., and it appears that the company is looking to shed that horrible reputation finally.
As part of a new "multi-year customer experience transformation" plan, the company is creating 5500 customer service jobs.
Starting in the Q3 of this year, the company has set a goal to always ... [ read the full article ]
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Originally posted by ivymike: How about slashing your monthly prices??? That'll help.
I agree. Also not treating the people who do not subscribe to every single service they offer as second class citizens (I only subscribe to cable internet). Not trying to upsell cable and phone service to me every time I call in for an answer as to why my service is down again.
I pay for the best possible consumer-level broadband here (105/20). The upload speed is still 20. And guess what business gets you for almost 3x the price: 20 Mbps again. Paying the same price at business level gets me these speeds halved and still not better quality or higher priority last mile coverage.
Originally posted by ivymike: How about slashing your monthly prices??? That'll help.
I agree. Also not treating the people who do not subscribe to every single service they offer as second class citizens (I only subscribe to cable internet). Not trying to upsell cable and phone service to me every time I call in for an answer as to why my service is down again.
I pay for the best possible consumer-level broadband here (105/20). The upload speed is still 20. And guess what business gets you for almost 3x the price: 20 Mbps again. Paying the same price at business level gets me these speeds halved and still not better quality or higher priority last mile coverage.
Can't agree more, my bill in 10 years without any special program, incentives is about double what it was when i first got comCRAP. For that my service has been abysmal at best. Routine outages for a half day or longer at times. Trying to call there support for assistance, doesn't seem to matter who you get they ask a series of questions, and asking them "okay this didn't solve my problem what can be done now...?" <click> they hang up.
I would gladly switch and go for ANY other ISP for my internet, but where I live it simply isn't possible and i'm stuck with this crap.
