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Multimedia HDD problem connecting high speed USB
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daveman16
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2. April 2010 @ 10:30 _ Link to this message    Send private message to this user   
I just got a new memup mediadisk fx 1tb. I connected it to my laptop which is also pretty new and advanced. after the HDD installed I get a message balloon in windows that says "Your device could be faster if connected to High speed USB Port, click here for more info" when I click i get a message box showing me a lot of USB ports I don't know which is which but it tells me to connect to one marked in bold. I have tried all of my 4 usb ports and i still get the same message. and transferring stuff form laptop to HDD takes ages. I have been transferring stuff for the last 24 hours and im not finished yet.

Can anyone please help. I cant seem to get any form memup website and I might as well ask the wall as to get any helpful support form pixmania
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jjziman
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2. April 2010 @ 10:59 _ Link to this message    Send private message to this user   
It sounds like you are connecting to a usb 1.0 connection. How old is this laptop? What is the make and model number? Are the chipset drivers updated?

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daveman16
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2. April 2010 @ 15:51 _ Link to this message    Send private message to this user   
Originally posted by jjziman:
It sounds like you are connecting to a usb 1.0 connection. How old is this laptop? What is the make and model number? Are the chipset drivers updated?
It's only a few months old. and my old media HDD worked fine. I am only getting the message with this new HDD. I am almost certain that my USB is 2.0
kgtrain
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3. April 2010 @ 02:23 _ Link to this message    Send private message to this user   
Originally posted by daveman16:
Originally posted by jjziman:
It sounds like you are connecting to a usb 1.0 connection. How old is this laptop? What is the make and model number? Are the chipset drivers updated?
It's only a few months old. and my old media HDD worked fine. I am only getting the message with this new HDD. I am almost certain that my USB is 2.0
It sounds like your laptop can only support USB 1.1, please post your specs.

Intel Q6600 @ 3.6 (1.4 vCore) | Thermalright Ultra 120 eXtreme | Gigabyte EP45-DQ6 | Corsair Dominator 4x2GB DDR2 1066MHz (5-5-5-15 @ 2.1Volts) | WD 1TB SATA II | 2 x XFX 4890 1GB CrossFire @ 950Mhz Core, 1200Mhz Memory | Samsung P2270 22" 1080p | Antec Quattro 1000W | ASUS TA-M1 chassis |
daveman16
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3. April 2010 @ 07:44 _ Link to this message    Send private message to this user   
I found the answer. I actually had to add one of those USB Hubs with the extra USB Ports. when connecting through that and not directly to the laptop, it worked fine.



I cant understand why I had to do this but it worked
pjmorie
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8. May 2010 @ 17:28 _ Link to this message    Send private message to this user   
Originally posted by daveman16:
I found the answer. I actually had to add one of those USB Hubs with the extra USB Ports. when connecting through that and not directly to the laptop, it worked fine.



I cant understand why I had to do this but it worked
Hi daveman16, a friend of mine is thinking of getting one of these units but he has a Mac. Do you know if it's Mac compatable as I can't seem to find the answer on the net.
ddp
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8. May 2010 @ 23:00 _ Link to this message    Send private message to this user   
yes on the hub with the mac.
pjmorie
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10. May 2010 @ 09:48 _ Link to this message    Send private message to this user   
Originally posted by ddp:
yes on the hub with the mac.
Cheer's for the info, I'll tell him that.
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12. May 2010 @ 04:28 _ Link to this message    Send private message to this user   
Originally posted by daveman16:
I found the answer. I actually had to add one of those USB Hubs with the extra USB Ports. when connecting through that and not directly to the laptop, it worked fine.



I cant understand why I had to do this but it worked
This problem is almost always caused by a combination of a slightly loose cable and a slightly loose USB port...by using the hub, you can get around this a bit...or you could have just used a better USB cable.
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