New graphics card freezing at start up


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New graphics card freezing at start up

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icemen

Member

11. March 2012 @ 20:21

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Hi

I bought a new Sapphire Radeon 6870 HD 1GB card to for my PC today. I have registered to your site so you should be able to find my details.
I had a Nvidia 9600GT previously, I removed the drivers & installed the new card, When I install the drivers for the Radeon & reboot my machine it freezes at the starting windows page. If I then reboot in safe mode & remove the drivers & restart the PC boots up. Can you please help me as to where i'm going wrong. I been reading on this it could be there are conflicting drivers causing the issue.
My operating system is Windows 7 64 Bit Ultimate. MY power supply is 600W. My motherboard is a Asus P5K SE/EPU.
Can you give me a idiots guide to resolve this issue.
Any help is appreciated

thankz

ICe

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ddp

Moderator

11. March 2012 @ 21:57

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try downloading the latest driver from ati if you haven't already. run ccleaner\registry til it doesn't find anymore stuff. don't bother with creating restore point when doing that. does the card need extra power? can you try the card in another pc to see if still have a problem or not as ran into that with a customer & it ended was a defective card even tho was brand new.

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icemen

Member

12. March 2012 @ 05:37

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Originally posted by ddp:
try downloading the latest driver from ati if you haven't already. run ccleaner\registry til it doesn't find anymore stuff. don't bother with creating restore point when doing that. does the card need extra power? can you try the card in another pc to see if still have a problem or not as ran into that with a customer & it ended was a defective card even tho was brand new.

tried the latest driver doesn't work, don't think its the power as it only requires 500w & mines a 600w. Where do I download ccleaner\registry?
Will manufacture replace if it is fualty?

thankz
Ice

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smoggie66

Member

12. March 2012 @ 07:37

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http://download.cnet.com/CCleaner/3000-18512_4-10315544.html try your card on another comp if you can and yes you should be able to RMA it if still under warrenty.

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This message has been edited since posting. Last time this message was edited on 12. March 2012 @ 07:39

ddp

Moderator

12. March 2012 @ 12:21

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that is what they did with the customer's, replaced it as was brand new in a brand new system.

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icemen

Member

17. March 2012 @ 06:49

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