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Sunday 24.11.2024 / 23:39
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afterdawn.com > forums > pc hardware > other pc hardware > problems installing a printer
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Problems installing a Printer
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bobo28
Newbie
_ 		8. December 2010 @ 21:57 _ Link to this message    Send private message to this user   
I am having problems connecting a hp officejet j4580 all in one printer to an hp pavilion slimline s7600n. I put in the driver disk install software when it gets to the point where i connect the printer thru usb to the computer it takes some time before telling me install failed i have tried many times with the same outcome.Went to hp website to get latest drivers ,I even did disk cleanup before as it recommended no help and i tried selective startup with load startup items unchecked still no good There both HP I thought this would be easy if anyone could help that would be great Thanks.
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ddp
Moderator
_ 		8. December 2010 @ 22:01 _ Link to this message    Send private message to this user   
are your usb ports enabled? what windows & what service pack are you using?
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Vato
Member
_ 		8. December 2010 @ 22:18 _ Link to this message    Send private message to this user   
is it a new printer or old?
Could be that the usb port in your computer is malfunctioning or the usb cables on the printer might be faulty (ben) - has happened to me before.

If its a new one same question as `ddp`.
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bobo28
Newbie
_ 		10. December 2010 @ 21:16 _ Link to this message    Send private message to this user   
Originally posted by ddp:
 are your usb ports enabled? what windows & what service pack are you using?
windows xp media center edition sp3 i think the ports are because when i plug in the printer the install wizard pops up
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ddp
Moderator
_ 		11. December 2010 @ 00:39 _ Link to this message    Send private message to this user   
i ran into same problem as you with a customer's computer with freshly installed xp pro sp3 with a hp 3in1 printer. tried both small & large driver setups & kept getting an error & install failed. had to go back with another hard drive & only install xp pro sp2 then tried small driver setup which worked then the large driver setup which also worked. installed sp3 & other programs plus updates then did a print test that printed ok.
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bobo28
Newbie
_ 		14. December 2010 @ 21:21 _ Link to this message    Send private message to this user   
Originally posted by ddp:
 i ran into same problem as you with a customer's computer with freshly installed xp pro sp3 with a hp 3in1 printer. tried both small & large driver setups & kept getting an error & install failed. had to go back with another hard drive & only install xp pro sp2 then tried small driver setup which worked then the large driver setup which also worked. installed sp3 & other programs plus updates then did a print test that printed ok.
yes thanks i reinstalled windows did not update installed the printer no problems something weird with service pack 3.
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ddp
Moderator
_ 		14. December 2010 @ 22:25 _ Link to this message    Send private message to this user   
no problem.
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