Hi all, I'm hoping you can help me, I have a WD 2tb portable hard drive, it's full of movies, I have just plugged it into my laptop and I'm getting the error saying the USB was unrecognized, I have updated the driver details, and still no luck, I have checked windows updates and there isn't any updates, do you know what I can do to fix this? Thanks
desktop pc or laptop? is the wd portable still under warranty because if not then take the drive out of the enclosure & either put into another enclosure or direct connect internally to desktop computer to see if can still access info?
take the drive out of it's current drive enclosure which could be bad & try it internally on another computer to see if works okay before buying another drive enclosure.
This issue can be caused if any of the following situations exist:
1-The currently loaded USB driver has become unstable or corrupt
2-Your PC requires an update for issues that may conflict with a USB external hard drive and Windows
3-Windows may be missing other important updates hardware or software issues
4-Your USB controllers may have become unstable or corrupt
5-Your external drive may be entering selective suspend
6-Your PC motherboard may need updated drivers
This method resolves your issues of USB device not recognized:
1-Click Start, type Device Manager in the Search box
2-Click Device Manager from the returned list.
3-Click Disk Drives from the list of hardware
4-Right-click the USB external hard drive with the issue, and click Uninstall.
5-After the hard drive is uninstalled, unplug the USB cable.
6-Wait for 1 minute and then reconnect the USB cable. The driver should automatically load
7-Check for the USB drive in Windows Explorer
