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The application failed to send the user information
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Bream
Member
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15. May 2014 @ 00:56 _ Link to this message    Send private message to this user   
When I start Nero, the following message error:
"The application failed to send the user information.
Please check your Internet or firewall settings and try again."

The same problem in Finnish:



Yritä uudelleen = Try again
Ohita                = Skip
Poista käytöstä = Disable

The title at the top left of the image:
"Lähetä epäonnistuneet" mean in English: "Submit a non-managed"

When I click [Try again] button, nothing happens. If I click the [Skip] button, the message goes out, or if I click on the [Disable] button, even if the error message disappears. But when I start Nero again, as in the figure above error message is repeated over and over again. What's causing the error?

This message has been edited since posting. Last time this message was edited on 15. May 2014 @ 01:31

AfterDawn Addict
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15. May 2014 @ 18:03 _ Link to this message    Send private message to this user   
See if this helps - it's for Nero 9, but may be applicable to your version.


http://forum.my.nero.com/index.php?showtopic=4697
Bream
Member
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16. May 2014 @ 00:48 _ Link to this message    Send private message to this user   
Originally posted by attar:
See if this helps - it's for Nero 9, but may be applicable to your version.


http://forum.my.nero.com/index.php?showtopic=4697
Thank you so much link, which found the key to the solution to the problem. Found the solution to this problem vihjeellä: "...re-naming the file NOSUsageStatistics.dll" solve the problem.
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