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Unit or software failure?
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aw56001
Junior Member
_ 		8. March 2010 @ 14:09 _ Link to this message    Send private message to this user   
Hello
Been burning for a while this afternoon using Nero 6.6.0.18 without any problems. On my last burn however I had a failure before it even started writing. I have put a DVD with data into the unit and the contents don't show up in MY COMPUTER. I have also tried to erase a DVDRW using Nero Vision Express 3 but even if I select Quick format or Slow format the ERASE button is greyed out and can't be selected. Does this indicate a DVD unit failure rather than software failure? I have tried cleaning the DVD unit lens using a DVD cleaner but no luck.
Many thanks
aw56001
[ + quote]
attar
AfterDawn Addict
_ 		9. March 2010 @ 09:40 _ Link to this message    Send private message to this user   
If Windows Explorer cannot read the data on a disk, it lets Nero off the hook.

You can try un-installing the channel (Primary or Secondary Channel assuming it's an IDE device) that the burner is connected to and rebooting.
Windows will re-install the drivers.

My computer > Properties > Hardware... etc.


[ + quote]

This message has been edited since posting. Last time this message was edited on 9. March 2010 @ 09:41
aw56001
Junior Member
_ 		9. March 2010 @ 12:52 _ Link to this message    Send private message to this user   
attar
Many thanks for your reply.
I cleaned the unit again using another cleaning disk with some cleaning solution on the brushes (isoproponol?). It worked fine for a burn afterwards. It may have been a bit of ingrained dirt on the lens. If I have problems again I will try your advice and if that doesn't work will buy another unit.
Thanks again
aw56001
[ + quote]
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