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VIRUS HELP PLEASE!!!?!??!?!??!
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joner31
Junior Member
_ 		14. January 2010 @ 17:49 _ Link to this message    Send private message to this user   
Guys PLEASE help me?! Like a stupid twat I unzipped and downloaded a file which I THOUGHT was trustworthy! Since then I have been bombarded with various heuristic virus's and Trojans among other things see below.

I have NORTON and it seem to be blocking and stopping most of these BUT I can tell my computer is NOT right! It's slow and seems to have a mind of it's own!

Is there ANYTHING I can do?! Or am I going to have to wipe EVERYTHING off?!?!?!

PLEASE can someone HELP!?!?

Thanks

JONER31

1/ A Heuristic Visus's (MH690A)
2/ autox.exe made 2changes to my start up settings
3/ Trojan horses
4/ URL redirect was detected
5/ A remote computer messed with the WIN32 services (89.149.233.195, 19939)
6/ A qttask.exe made 616 chances to mystart up setting!
7/ A wmisfhl.exe made 10656 changes to my computer!
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Geek123
Suspended permanently
_ 		14. January 2010 @ 21:02 _ Link to this message    Send private message to this user   
spam edited by ddp
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This message has been edited since posting. Last time this message was edited on 14. January 2010 @ 21:06
ddp
Moderator
_ 		14. January 2010 @ 21:07 _ Link to this message    Send private message to this user   
try do a system restore either in normal mode or safe mode to before the problem.
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chiasa
Suspended permanently
_ 		14. January 2010 @ 23:19 _ Link to this message    Send private message to this user   
spam edited by ddp
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This message has been edited since posting. Last time this message was edited on 14. January 2010 @ 23:46
joner31
Junior Member
_ 		15. January 2010 @ 07:23 _ Link to this message    Send private message to this user   
DDP thanks for the message! Sorry to be a pain but how do I do a system restore? Also can you explain normal and safe mode?

Sorry to be a pain.

Joner 31

P.s I do not quite understand what you wrote? "to before the problem"
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ddp
Moderator
_ 		15. January 2010 @ 13:00 _ Link to this message    Send private message to this user   
the "problem" is the virus\malware. system restore is in all programs\accessories\system tools.normal mode is the usual way of getting into windows, safemode is for trouble shooting.
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joner31
Junior Member
_ 		15. January 2010 @ 18:32 _ Link to this message    Send private message to this user   
Thanks for explaining DDP. Found system restore in all programs BUT it is turned off! Its asks if I want to turn it on and I say YES but it doesn't turn on? Opens a box where it comfirms the C drive system drive is turned off but I cannot unclick the box. Says disabled by group policy. Can you advise how to do a safe system restore?

Thanks

joner31
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ddp
Moderator
_ 		15. January 2010 @ 23:43 _ Link to this message    Send private message to this user   
in the post screen betweem pc startup & windows, start pressing the f8 button on keyboard so that a menu comes up with safemode & others. select safemode & windows will eventually load into safemode which will look different then normal mode. don't think this will work as system restore is turned off so save your data & do a re-install of windows & programs.
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joner31
Junior Member
_ 		16. January 2010 @ 09:41 _ Link to this message    Send private message to this user   
Hi DDP. I pre-epmted what you suggested in saving my important files on a memory stick. Scanned the stick TWICE with NORTON then moved them onto my girlfriends laptop. Then guess what the virus is now on my girlfriends laptop! I am starting to loose the will to live!

SO are you saying there is no way to turn the system restore on?

joner31
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ddp
Moderator
_ 		16. January 2010 @ 14:17 _ Link to this message    Send private message to this user   
download & run spybot search & destroy 1.62 & malwarebytes
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terry9999
Junior Member
_ 		20. January 2010 @ 04:41 _ Link to this message    Send private message to this user   
Hi, I think I can help if you have Virus/Malware.

If the below programs do not load change their .exe file name (not the shortcut)to something like iexplorer.exe and they will work fine.

Do not run more than one spyware/malware program at once (they might conflict) you may also have to disable you Anti Virus temperarly to scan with them.

Most effective in the following order:
1. Malware bytes: http://www.malwarebytes.org/mbam-download.php

2. ComboFix: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

3. SDFix: http://www.bleepingcomputer.com/files/sdfix.php

4. SmitfraudFix: http://www.bleepingcomputer.com/resources/link243.html

5. SpyBot Search and Destroy: http://www.spybotupdates.com/files/spybotsd162.exe

Also ensure you have the newest version of java as some of the old one's have vulnerabilities.
Other things to consider if you don?t already do them a third part firewall, as windows firewall only block incoming traffic, if you are infected you want something like ZoneAlarm which will block outgoing traffic also. Please ensure Windows Firewall is switched off if you install a third party firewall.

I hope this helps.

Regards,
Terry9999
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joner31
Junior Member
_ 		20. January 2010 @ 05:45 _ Link to this message    Send private message to this user   
Thanks for the info terry! Will give all of them ago! SO I take it these programs do a scan then remove/destroy the virus/malware?

Also reference the outgoing firewall you spoke of, doesn't NORTON have a outgoing FIREWALL? This is the anti virus I have you see.

Thanks

Joner31
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terry9999
Junior Member
_ 		20. January 2010 @ 06:06 _ Link to this message    Send private message to this user   
Hi Yes they are very effective in scanning and removing Virus/Malware from your PC. I also use Norton but am unsure if it has a friwall built into it. I installed ZoneAlarm lst night (free version) and every time there was outgoing trfic ZoneAlarm asked me to Allow/Deny ect which I think is good because then you have more control and can see if something is trying toconnect to the internet. Also helpful if you are infected and the outgoing traffice will increase and give you an incling something is not right.

Regards,

Terry9999
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joner31
Junior Member
_ 		20. January 2010 @ 06:13 _ Link to this message    Send private message to this user   
Thanks Terry! Will try tonight!

So I disable WINDOWS FIREWALL and NORTON. Then install and run each of them one at a time. Then when there done switch it all back on?

I may even install this extra firewall.


Cheers

Joner
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terry9999
Junior Member
_ 		20. January 2010 @ 06:35 _ Link to this message    Send private message to this user   
Deffinately disable Norton, not sure if you have to disable the firewall. The perform each step in the order given. Once all scans have been completed switch back on your AV and firewall. Ensure not to have more than one of the programs I mentioned in my guide running at one time as they will conflict.

Good Luck!

Terry9999
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joner31
Junior Member
_ 		20. January 2010 @ 07:36 _ Link to this message    Send private message to this user   
Terry a problem already! Have clicked on ALL the links you gave me and none of them are found as a web page?

Any suggestions?
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terry9999
Junior Member
_ 		20. January 2010 @ 08:36 _ Link to this message    Send private message to this user   
try to copy the below links and paste in your web browser

failing that google the web links and see if that brings them up. Some Malware will block certain sites and programs running.

This is for 1.
http://download.cnet.com/Malwarebytes-An...j=dl&tag=button

2.
http://www.malwarebytes.org/mbam-download.php

3.
http://www.bleepingcomputer.com/files/sdfix.php

4.
http://www.bleepingcomputer.com/resources/link243.html

5.
http://www.spybotupdates.com/files/spybotsd162.exe
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terry9999
Junior Member
_ 		20. January 2010 @ 08:55 _ Link to this message    Send private message to this user   
If you are still unable to do this I should be able to e-mail you the programs as I think they are about 5mb each.
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joner31
Junior Member
_ 		20. January 2010 @ 10:10 _ Link to this message    Send private message to this user   
Hi Terry. I just tried opening these links with my other computer and the link worked! I think whatever is on my computer is stopping me from accessing these sites as it knows I am trying to get rid of them! Perhaps you can email me the links as you said?

edited by ddp

Cheers

joner31
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This message has been edited since posting. Last time this message was edited on 20. January 2010 @ 17:28
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terry9999
Junior Member
_ 		20. January 2010 @ 11:21 _ Link to this message    Send private message to this user   
Hi Joner31 ,

I have e-mail programs 1-4 to your hotmail account, unfortunately number 5 is 15mb, however if you complete steps 1-4 in my guide you should...should be able to open the web link on your PC and downlaod the file. Failing that download it on another PC and brun it to disc.

Good luck.

Terry9999
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