Mobile/PDA About Us Advertise here
User User name Password  
  Not registered yet? Register here.
Lost your password? Click here. 		 
  Home   News   Guides   Downloads   Glossary   Hardware   Profiles   Forums   v4  
 Advertise at AfterDawn.com     Link to us!     Private messages     Compose a private message     List of all updated threads     Threads without replies     Search messages
Sunday 24.11.2024 / 12:09
Search AfterDawn Forums:        In English   Suomeksi   På svenska
afterdawn.com > forums > home theater > dvd recorders > panasonic's customer support is the pits!
Show topics
 
Forums
Forums
Panasonic's Customer Support is the PITS!
  Jump to:
 
Posted Message
MTT1960
Newbie
_ 		9. October 2004 @ 16:40 _ Link to this message    Send private message to this user   
They first told me that they would get back to me within two days. I noticed that my DMR-E85H Recorder always adds 1 minute to any timer recording. This is a firmware screwup and should be corrected.

Panasonic still has not called me back with an answer...in fact I have been calling them for the past two weeks and they just doing everything they can to avoid talking to me. Today I tried calling LISA at 800 211-PANA X2552 and left a message...and she never even called me back!

If anyone is considering this recorder think twice about Panasonic's poor customer service! I have bought Panasonic products for the past 35+ years and never experienced such poor service.

It would be nice if they would just admit to this "mistake" and issue a firmware upgrade on their website.

If I set the recorder to record for 1 minute it should record for 1 minute and not two! Check out there VCR's and other DVD Recorders and I am sure they work fine.

Michael
mtrager1@optonline.net
631 344-8586
[ + quote]

This message has been edited since posting. Last time this message was edited on 9. October 2004 @ 16:46
MTT1960
Newbie
_ 		17. October 2004 @ 19:34 _ Link to this message    Send private message to this user   
I am still waiting for a replay from Panasonic concerning my DMR-E85H recorder. I can't believe that no one else has noticed that it adds 1 minute to all timed recordings including the TV Guide Onscreen ones. This forces the recorder to bump the recording from the DVD-RAM (or DVD-r) to the Hard Drive and is annoying when doing 1 hr XP or 2 hr SP recordings.

Check out your recorders and ask them what's up??? I wonder if any of their other new models also do this???

Panasonic needs to fix this with a firmware update.
I will keep on returning the unit for a replacement until they do so.

Michael
[ + quote]

This message has been edited since posting. Last time this message was edited on 17. October 2004 @ 19:36
afterdawn.com > forums > home theater > dvd recorders > panasonic's customer support is the pits!
 

Digital video: AfterDawn.com | AfterDawn Forums
Music: MP3Lizard.com
Gaming: Blasteroids.com | Blasteroids Forums | Compare game prices
Software: Software downloads
Blogs: User profile pages
RSS feeds: AfterDawn.com News | Software updates | AfterDawn Forums
International: AfterDawn in Finnish | AfterDawn in Swedish | AfterDawn in Norwegian | download.fi
Navigate: Search | Site map
About us: About AfterDawn Ltd | Advertise on our sites | Rules, Restrictions, Legal disclaimer & Privacy policy
Contact us: Send feedback | Contact our media sales team
 
  © 1999-2024 by AfterDawn Ltd.

  IDG TechNetwork