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My update to the LVW-5005
My problem is the frozen "HELLO" on the unit. I left it unplugged over night and it didn't change anything so I spent part of my day trying to call the tech support for LiteON. The first number I called... 1-888-4-LITEON tells you to phone 1-888-8-LITEON for the DVD Recorders such as the 5005 model. I phoned about 5pm my time (EST)and at 7pm I was still hearing the recorded message that all tech support were busy with other callers. I gave up and called the first number back and finally got through at around 8:30pm. I spoke with Josh and he had not heard of my problem and took all my information and faxed it over to their level 2 techs and they should respond to me within two business days as to what I need to do. He said with the holiday it might take a bit longer. So, this is where I am at right now. I am going to wait for the email from the level 2 techs to see what to do. In the meantime I phoned ecost.com to see if they would trade my bad unit for a good unit. Since I purchased it on Nov. 11th I am outside of the 30 day return window and they referred me back to LiteOn. I spent $250 for this unit and did lots of research before purchasing it and I really got good feedback for this model LVW-5005. I am very disappointed that my unit is the lemon in the bunch and that I got the HELLO kiss of death and my unit locked up. I guess I could continue to whine about it but I look around me and see that I am very blessed and right now a $250 DVD Recorder is nothing compared to what the Asian people are going through with the tsunamis damage and loss of life.
Al from Florida
This message has been edited since posting. Last time this message was edited on 29. December 2004 @ 17:54
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