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Nerovision Express 2 Transcoding Problems
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Talksalot
Junior Member
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5. March 2005 @ 19:36 |
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Quote:
For many reasons I do not think that NVE is totally to blame. When I uninstalled and reinstalled a known good copy of NVE (that had worked fine for me last summer) - my problems did not go away. NVE clearly has bugs - I'm suspecting the fix is taking so long because of sloppy programming by MANY vendors all interfering with each other.
~jgcha~
Not using RAID, but was confused by your statement. If you had a known good copy of NVE, why are you reporting problems? Is it that you installed an upgrade and experienced problems afterward, then re-install the working version which then failed? Or did you simply uninstall and reinstall the "known good copy" of the program, and if so, how would this make it no longer work? Something seems missing i.e. also installing sloppy programming by MANY unspecified suspect vendors *grin*[point taken btw]... which made me curious. Do you have knowledge of programs that might be causing the problem? If so, please share this info if you can. Perhaps the rest or some of us here also have this software in common and should remove it.
I'll admit using APC battery backup with APC Powerchute software which is unimpressive as being wholly compatible w/WinXP, and Norton's Systemworks & Personal Firewall which are known to interfere with several Direct X intensive programs [specifically 3D games] until unenabled, but even with these shut off NVE does not work for me. Consider myself fortunate not to have experienced a blue screen like some reported, and will count my blessings, but it makes me nervious to hear. Takes only once for me to remove software capable of this from my machine, and rarely do I try using it again. Not worth it.
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photog
Suspended due to non-functional email address
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5. March 2005 @ 23:47 |
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Craig
Are you aware that NVE 3100 has lost the option during a DVD slide show to return the viewer to the menu after each program (slideshow)? I wasalso somewhat shicked to find that it is not possible to go back to 3027 and use a project created by 3100. Surely this was not the intention?
Ron
PS Quality was excellent and shimmer or whatever you want to call it (due to over-sharpening images appears to be absent. Good!
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stefan7
Suspended due to non-functional email address
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7. March 2005 @ 16:22 |
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i was having the same transcoding problems trying to author/burn a dvd. my source files were .AVI format. i had to .AVI files that i was trying to put onto a dvd. i wanted a main menu with two choices, each leading to one of the .AVI file. selecting one of the choices would lead you to another menu with chapter selections for the video. the only editing to the source files was to take out some footage - now transitions, titles, etxt, etc. i was able to successfully author the videos and get the files ready to burn. during the transcoding process, Nero would hang for a while and then stop.
i e-mailed Craig Campbell who was responsive and helpful with possible solutions - starting with upgrading from NVE2 to NVE3. well, after not being able to get the files successfully transcoded, i decided to use another program to transcode the files first and then use NVE3 to burn the disc. when i loaded one of the source .AVI files, my computer hung - leading me to believe the problem wasn't really with NVE3 but with my source .AVI file. so i opened the .AVI file with another program, edited it and saved it. after that i was able to successfully author and burn my dvd.
i would like to thank Craig for his time and effort in assisting me. Craig was extremely responsive to my e-mails, answering each one in a timely manner. in each e-mail Craig provided clear suggestions for me to try. as we all do, i was quick to blame NVE for the problems i was having when it was really my source file. one suggestion i would make is to try editing/saving your source file in another program to determine if there is a problem with the file.
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Talksalot
Junior Member
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7. March 2005 @ 17:00 |
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Quote:
"i decided to use another program to transcode the files first"
"try editing/saving your source file in another program"
~stefan7~
Could you please elaborate on which other program was used?
Even though I find using another program to make NVE work a less than acceptable solution, it may be the only one we have for some time. Being as none of my .AVI files (and I have many) work with this program, it hardly seems plausable they all could be the 'source' of this problem.
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stefan7
Suspended due to non-functional email address
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8. March 2005 @ 02:11 |
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Quote:
Could you please elaborate on which other program was used?
i tried to use TMPGEnc to transcode my original .AVI file. this is what locked up my computer and led me to believe the problem wasn't with NVE.
i used MS Movie Maker to edit the original .AVI file. once i edited it and saved it, NVE had no problems transcoding the file. while i was authoring the original .AVI file in NVE, it had no problems with the .AVI file. it wasn't until NVE tried to transcode the file that the problems occurred.
one final note - i'm not saying that the source .AVI file is the cause of all the problems out there... it was a problem i was having and i am trying to offer another possible solution. i do agree that having to use several programs to author/burn a dvd isn't ideal. while i haven't burned a lot dvds (yet), this was the first time i encountered any problems with NVE and it turned out to be something in the source file.
hope this helps...
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jgcha
Newbie
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8. March 2005 @ 02:47 |
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Talksalot:
Sorry I was not clear.
I have been having problems with NVE for months - since ver that came out in OCT approx.
I cleaned my machine removing as many remnants of Nero SW that I could find. Uninstall does not clean them all (common practice all SW). Pieces scattered all over - did not log all locations.
With a 'clean' machine I reinstalled the Aug 2004 BR & NVE(2). That version worked fine for me (at the time). It failed now.
That tells me that some SW has changed my setup and is (at least) helping cause my problems. I have no idea yet what is the root cause.
I also note that repeated attempts using same files results in DIFFERENT crash points and sometimes different symptoms (Blue screen, Crash/Reboot, Sieze, Halt with Nero errors).
I am adjusting one variable at a time to attempt to determine root cause. I suspect ALL software - Microsoft, Pinnacle, Nero, ATI, Creative being at the top of my personal list. It is most likely one of them are 'helping'.
After 20 years in QC troubleshooting (not software) 1st step in problem solving is to collect what is - in this case Audio/Video/OS hardware & software. If everyone listed their:
1) OS and ver (mine=XP home current ver)
2) Video (Mine ATI All in wonder 9600 - current sw)
3) Sound (Mine Soundblaster live plat - current sw)
4) Video Editor - (Mine Pinnacle Studio 8 ATI version)
If no coorelation is found - dig deeper into other HW/SW. It is likely we all have something in common - wonder what it is?
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Talksalot
Junior Member
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8. March 2005 @ 10:22 |
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~jgcha~
Now that I get a better picture of what you did, started thinking if maybe I did something similar... but realized that wasn't it. Not saying Nero didn't work before I started trying to author DVD's, might very well have, but I'll never know. Can confirm it did everything else very well, and this is why I was surprised to find this one aspect acting so screwy. I also used Nero's clean tool to remove clutter left behind and re-installed twice, but that made no difference. Only other software of a similar vein (DVD authoring) was installed after Nero's failure to perform, so that wasn't it either.
Then you mentioned Creative. I installed 'Creative File Manager 2' & 'Creative Mediasource Editor' for use with Nomad Jukebox 3. Granted previous versions were poorly thought out and buggy, but has since been revamped and works outstandingly well. Is this the same software you reference as being questionable? Hope not, as I'm not likely to remove either to author DVD's over transferring data and audio into a well used Mp3 player. Need File Manager to transfer data, & Mediasource to transfer audio, but this software is never used on video that I'm aware of.
Glad you've drawn a clear picture of what you did being as I'm not good at guessing. To someone new to this process, I'm not aware of all the different software used to convert, edit or author. So far I've wasted a great deal of time & money trying those I read about being the best, and won't spend more until I'm sure of this. Pinnacle is next on the list, and I have a copy somewhere, but that's the last straw. I'm getting burned out on experimenting.
As for useful input:
1) OS and ver (mine=XP home current ver)
2) Video (Mine ATI All in wonder 9600 - current sw)
3) Sound (Mine Soundblaster live plat - current sw)
4) Video Editor - (Mine Pinnacle Studio 8 ATI version)
My specs are:
1) OS: XP Home v 2002 (SP1)
2) Video: Gforce 4 TI4600
3) Sound: Turtle Beach Santa Cruz DSP
4) Video Editor: Tried using TempEnc, Cucusoft Pro, and DVD Decrypter rip to ISO
If .AVI files render perfectly in GSpot and necessary codec are reported as installed, then run perfectly in Nero ShowTime, shouldn't they in NVE? Logically, it would seem so. Two titles in the same package working with video should work in tandem. If it can play, it should also author (in a perfect world)... but that could be a layman's perspective, professional opinion may vary.
Meantime, I'm going back to learning more on the subject. If someone discovers a magic bullet for converting .AVI files into those NVE likes better, I'll give it a shot. Would be a time consuming process, but will if that?s what it takes.
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jgcha
Newbie
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8. March 2005 @ 15:41 |
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Talksalot:
Well, Truth be told, so far your setup and mine are totally different!
OS - I'm running SP2. I won't go into the LONG debug of that disaster! (Running great now - I think...)
Creative - No, I have an old Sound blaster Live Platinum. Creative doesn't even update it very well anymore. I blast MP3s to CD and DVDs - don't have a portable player.
Be aware that Nero's clean tool CLEANS OTHER SOFTWARE'S REGISTRY ENTRIES. Pinnacle complains every time I use the Nweo cleantool. (That tells me that Pinnacle is ALSO fooling with Registry entries - sigh - at least it lets me know.) This may be common codecs that are being tweaked - I don't know, neither program gives me a clue what it's doing. Difficult to debug.
Clear error messages would help everyone - hmmm?
I tried quite a few DVD authoring tools about a year ago. Nero was the best non-commercial program that I came across.
When CD burning started I aquired a 1st generation (1x) burner to play with. Talk about horrible software/hardware/media. It was about the 3rd generation (4x burn) where things started to get useful and the CD/Coaster ratio approached 50% - or at least it seemed like that at the time. It took about 1 1/2 years for that to happen.
DVD burning is kinda at 2nd generation I think. Nero's problems are to be expected in my mind. You can change vendors - and end up with a different set of problems.
I must agree with your previous statements about some SW working best with some configurations. It can be very time consuming and expensive to find that SW, however.
Welcome to the world of Hi-Tech!
Nero (and other vendors) push too hard to update without proper QC. Not sure that's all their fault.
Customers want compatibility and function NOW. SW turnaround 10 years ago was about 1 year. How often does Nero update?...
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Erac
Newbie
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8. March 2005 @ 16:37 |
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I'm using the last version of Nero VisionExpress3. So far I have burnt 2 DVD (that's my whole experience), both less than 1.4GB. This morning I was trying to burn a 2.99GB DVD and Nero closes without a message or notice or nothing when the Transcoding of my menu1 starts. I was trying to add some background music to my menus and I was trying to make them run for 120secs and the other for 320secs. That caused that the file I was trying to burn increased from 1.2GB to 2.99GB.
I've been looking for answers since then but I gave up. I had to cut the lenght of the menus background music from 120secs and 320 secs to just 30secs. Now it's working but obviously that what I did is not an option or fix action.
Something I did notice is that when you have an animated menu(s) you can preview them in the page with the "remote control". When I tried to preview the longer menus (120 secs and 320secs), Nero closed, without notice, message, etc., after 20-25 secs.
I know this doesn't help you guys, but if this problem has a fix-action available (that I couldn't find), please let me know. (by the way, I have a Dell, PentiumIII, 933MHz, 512MBRAM, two hard drives (one is a 250GB hard drive dedicated to Nero where my captured videos and Nero software are saved and installed).
Thxs
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Talksalot
Junior Member
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8. March 2005 @ 17:57 |
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~jgcha~
Sorry for being so slow on the uptake. Didn't realize Creative made Soundblaster being as I've never owned one. Only reference was the Mp3 player, and couldn't figure how video applied.
Thanks for info on Nero cleaning tools. Seems something like that happened when I used them, but Symantec's Windoctor repaired those changes and saved the day. Didn't know what caused it, and blamed something else for lack of an explanation. I always look to see which programs change, make a mental note and what transpired prior to the change. Might not be a bad idea to backup the registry before using cleaning tools being as XP system restore points aren't always reliable. Haven't had any problem using Windoctor to recover so far thankfully, but an additional safety net is always a good idea.
Sure Nero has several updates, but none have seemed to work. I'd be willing to wait longer for one that does rather than hold false hope each time while trying to see if the problem is fixed. I don't enjoy being a guinea pig. And you are absolutely right, I have a new toy and want to use it now. After years of using computers for business applications, I'd like to have a little fun for a change! Thought I'd waited long enough already to buy this burner, and by now things would operate smoothly with exception of dual layer. Guess that's what I get for being an idealist, but I'm not about to give up on Nero. It's still the best package on the market for now, and may be for a long time to come.
Quote:
Welcome to the world of Hi-Tech!
Hope I live long enough to be able to laugh at this thought one day! What we think of as Hi-Tech today will become tomorrows 8 track.
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VADIMBAR
Newbie
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9. March 2005 @ 18:47 |
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I have experienced every annoying issue discussed in this forum with Nero. I closed finally I closed out all my applications(Screen saver, virus checker, etc...) I went into task manager and shut down all extra apps. The system would crash even though I had little if any CPU processing and the PF Usage was brought down below 220MB. The burn worked! It woked several times now. Folks give it a try. Kill all the apps in task manager that have been activated by the user. I doubt that this will work for everyone but we can hope. Good luck!
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ccampbell
Senior Member
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10. March 2005 @ 04:58 |
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Hello Erac,
Whenever you open Nero, it starts generating a log file, so even if you are never prompted to save a log file, or you never even get to the point of writing to the drive, you can locate this file on your hard drive at C:\Documents and Settings\<username>\Application Data\Ahead\NeroVision\NeroVisionLog.txt
I'm here in Germany to get information on the QA Process for NVE, and looking for ways to improve this process if possible. I'm also hoping to talk with the Engineers to see what they make of all the issues reported on this thread, and to get a better understanding for interpreting the NVE Log file to help better trouble shoot the product.
I hope to come away much more knowledgeable on this product. :-)
Regards,
Craig
Nero Inc
USA
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Hywel
Junior Member
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10. March 2005 @ 05:41 |
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Craig,
This isn't directed at you because I think that you do a marvellous job and are the only person at Nero to actually listen to users and their issues.
Is there any chance that Nero can improve its online support offering? The Nero website has a very limited amount of information (the FAQs are pretty much a waste of time) and people have to find websites such as Afterdawn to answers their problems. Surely if Nero were really interested about looking after their paying customers they could improve their online support. Then we probably wouldn't haven't threads like this one running onto 14 pages and more.
Could you put this idea in a suggestion box somewhere at Nero HQ whilst you're in Germany.
Cheers,
Hywel
This message has been edited since posting. Last time this message was edited on 10. March 2005 @ 05:44
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ccampbell
Senior Member
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10. March 2005 @ 05:49 |
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Hi Hwyel,
We are already taking steps to do just this. I can not yet state what is being done, as this intails some company politics and a significant rearrangement of resources.
But I hope in the next 3 to 6 months time, and hopefully a lot sooner, there will be changes in this area.
Both Nero Inc in the US and Nero AG in Germany are working together to do this. But in any company, when there are changes, they are slow to occur as you have to keep up the current support, even while you take steps to rearrange and improve the support process.
But the supports teams in both the US and Germany fully agree with your view, and have been discussing this for quite some time. And we have already begun the process to make the changes.
Regards
Craig
Nero Inc
USA
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Hywel
Junior Member
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10. March 2005 @ 05:59 |
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Craig,
Thanks for the reply. Its encouraging that Nero are making moves in this direction. I hope that it happens sooner rather than later, and I fully understand the issues about company politics and resourcing. We gone through a similar process at the company I work which has been pretty painful. In fact everyone in the IT organisation were issued with the book "Who moved my Cheese?" to help us understand Change!
Hywel
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photog
Suspended due to non-functional email address
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10. March 2005 @ 10:39 |
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Craig
Good to hear from you again! Our group reports Recode completely DISFUNCTIONAL! Clicking any of the 3 buttons causes a shutdown.
Are you aware that NVE 3100 has lost the option during a DVD slide show to return the viewer to the menu after each program (slideshow)? I wasalso somewhat shicked to find that it is not possible to go back to 3027 and use a project created by 3100. Surely this was not the intention?
Ron
PS Quality was excellent and shimmer or whatever you want to call it (due to over-sharpening images appears to be absent. Good!
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Talksalot
Junior Member
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10. March 2005 @ 10:48 |
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~VADIMBAR~
Could I persuade you to provide a listing of which programs are loading automatically in your task manager? Maybe not every program is necessarily causing a problem, but one in particular is. If others run the same program in common, testing can be done to see if it alone is the cause. I've had something similar happen before, and would be relieved if the solution were so simple. It would be prudent to not run unnecessary additional software while creating a NVE project until this is fixed, on this much I totally agree, but it would be better to not shut down everything to accommodate Nero.
For instance, I use a utility in system tray which opens and closes the DVD drive being as the manufacturer poorly designed it with a button located below the tray making it difficult to close after being opened. I'd like to keep it resident for this reason. APC Powerchute is nice to track how much time until shutdown when power outages hit, but not mandatory and can be easily sacrificed during burns, the rest as well, but it would be unacceptable to shut down firewall unless unplugged... so it?s preferable to trace the real problem rather than throw baby out with the bathwater in the process.
I'm looking forward to better Nero support as well. To date I've never contacted Nero thanks to a well known reputation of either not responding or resolving. Many large software companies have been this way [Roxio comes to mind], while smaller companies bend over backward to assist, so it would be excellent to see one care enough to eliminate this problem.
~Hywel~
At least your company has a sense of humor about organization... my husband constantly asks where things are in our refrigerator, to which I always respond, it's behind the milk! Few people enjoy change, expressly in-home, but on the job it can easily cause chaos. Our own business was no exception, but changes were accomplished gradually with a well thought out strategy so most came to like the end result. I hope this is the case with Nero and others going through this as well.
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jgcha
Newbie
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10. March 2005 @ 11:58 |
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VADIMBAR;
In addition to TALKSALOT's question - I have a stupid one.
TASKMANAGER has 2 different catagories of apps:
1) Applications
2) Processes
Did you just shut down Applications - or Processes also?
FYI: MSCONFIG (RUN, type in MSCONFIG) permits you to easily disable SERVICES - another catagory of troublemakers.
Care must be taken shutting down Processes and Services - I have won the monkee at the keyboard award. More than once.
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Talksalot
Junior Member
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10. March 2005 @ 14:25 |
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Deleted Glitch Message
This message has been edited since posting. Last time this message was edited on 10. March 2005 @ 14:43
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Talksalot
Junior Member
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10. March 2005 @ 14:27 |
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Another Deleted Glitch Message
This message has been edited since posting. Last time this message was edited on 10. March 2005 @ 14:45
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Talksalot
Junior Member
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10. March 2005 @ 14:27 |
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Another Deleted Glitch Message
This message has been edited since posting. Last time this message was edited on 10. March 2005 @ 14:47
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Talksalot
Junior Member
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10. March 2005 @ 14:28 |
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Last one! Sorry... cable connection acting up today. Hit stop button when post wouldn't go through, did anyhow without my knowing.
This message has been edited since posting. Last time this message was edited on 10. March 2005 @ 15:03
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Talksalot
Junior Member
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10. March 2005 @ 14:34 |
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~jgcha~
IMO a smart question! Wish I'd though of it. You are so right about services. However, I've had msconfig disable all services and give me a little scare until I figured out what happened (while system restore also failed to save even 1 restore point, leaving me to re-install the bugger - what was that about!). Phew! This led to the next series of events.
Shut off 'routing and remote services' because it was turned on as a result of the above situation. Didn't know what it did and interfered with arp cache flushing. Didn't need it, shouldn't be on by default. There are many settings in Windows which affect unexpected functions, so I've discovered through trial and error. Great for raising blood pressure.
You may be on to something that could be investigated further by someone who understands Windows services, what functions they perform, and how. To me they are an enigma, been busy putting out fires much of the time to actually study the subject.
Guess I should join your 'monkey at the keyboard' club while I'm at it. Great fun watching the computer go *fwoop* and stop running. Where do I sign up?
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ccampbell
Senior Member
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10. March 2005 @ 22:40 |
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Hi PhotoG,
This is the first I've heard of someone reporting Nero Recode as being 'completely disfunctional'.
And I've been doing some tests while I'm here in our Germany office with Recode, and I've not see this issue of it closing as soon as you click any option such as "Copy Entire DVD to DVD" or "Recode DVDs and Videos to Nero Digital".
Can you send me personal Email at techsupport4@nero.com with a copy of the file genereated by Nero InfoTool, and provide details as to what exactly you are trying to do? For example, trying to backup a DVD using AnyDVD, DVD Decryptor, DVD43, etc. The only issue I'm aware of is the issue with "Remake a DVD" not importing content from a Video_TS folder.
Our QA is working on qualifying a new NVE and Nero Recode build, they are currently testing the NVE program, and have not yet started on Nero Recode. But I'll be looking over their shoulders to see what they find, and how they are doing their testing.
As for the slideshow issue, I was just testing the NVE3100 build yesterday as I wanted the NST file to "Play Title Again" when creating a slide show, but it always went back to the Menu instead. The "Play Titile Again" option was only working with Video Titles created with NVE3100, not with SlideShow Titles created wtih NVE3100. So even though I was not testing your issue, it did work when I was doing my testing. I'll have to test on a DVD Player, as I was only testing in ShowTime.
In your tests, were you refering to Play Back on a DVD Player, or in our Nero ShowTime software?
As for projects created in NVE3100 not working with NVE3027, I'll have to check with our engineers to see if there was a major change in the program. We are always trying to ensure that our programs are backward compatible. But we can not always ensure that older versions will work with Projects created in newer versions. It all depends on the type of changes we made in the Engine.
Regards,
Craig
Nero Inc
USA
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jgcha
Newbie
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11. March 2005 @ 02:04 |
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Talksalot/Craig:
Talksalot:
I hope you didn't break your machine on my FYI!!! As a rule of thumb, I don't fool with Microsoft Processes/Services (with a few exceptions that I won't get into - too risky). Routing and remote services control Internet & Mail access and should not be turned off I believe. It is unlikely to have any impact on our NVE problem I suspect.
I have had to rebuild machines from scratch (more than once over the years) after hacking at MS internals, although services and processes are normally easily recovered.
Tweak with caution!
Craig:
A continuation of our offline discussions;
I have had some success - I think.
Steps I took:
1) Uninstall NVE/NBR and Pinnacle Studio 8 ATI
2) Manual edit of registry to remove all references to all three programs. There are HUNDREDS of leftover entries in the registry!!! This is after windows uninstall, Symantec registry clean!
3) Install current NVE. Tried 'known bad' NVE project file - SUCCESS! Perfect burn to my HD
4) Install current NBR on top - SUCCESS with bad file
5) Installed Studio 8. This involves 2 steps:
a) Original ATI disk
b) Update files pulled from Pinnacle
6) Pinnacle failed to run - Microsoft enigma error messages. Hmmmmm
7) Uninstalled Pinnacle. Reinstalled only original ATI files - SUCCESS with NVE 'Known Bad' File!!!
another hmmmmm
Unscientific opinion: NVE not compatable with Studio 8 update files (since about OCT 04). I normally install Studio FIRST. NVE fails in an uncivilized and random fashion in that case - I suspect with Microsoft help. Pinnacle update fails to run at all if it's installed on top of NVE.
Kinda looks to me like ORDER OF INSTALLATION may have an impact on results. Not the first time I've run into that - but it's been some years.
You guys may want to look at modularizing your program so that you are hooking into other programs/codecs as little as possible. There is NO WAY that you can be compatable with everything - just make sure that your program is self sufficient and improve error handling and reporting so that debug is possible. User interface and Error handling is 95% of most programs.
Don't change other (Non-Nero) program/registry settings without clear user OK. That makes it impossible to fix problems - not good for Nero or the user.
Hope this helps - hopefully you're having a great time in Germany.
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