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Comcast DVR Freezes
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weewood
Suspended due to non-functional email address
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11. January 2005 @ 08:55 |
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I had Comcast install their new Motorola DCT6412 DVR but it freezes the image and needs to be powered off to recover. I had the DVR replaced by Comcast and the second DVR also freezes. Has any one else had this problem?
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mindean
Newbie
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13. January 2005 @ 21:18 |
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I am Having the same problem ..Called Comcast they had no clue ! I live near Harrisburg , Pa. Are U near this area.
Insanity: Doing things the same way and expecting diffrent results!
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weewood
Suspended due to non-functional email address
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14. January 2005 @ 06:47 |
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I'm in San Jose, CA. Many of the Motorola DCT6412 boxes are freezing in this area. Motorola told Comcast that only 5% of the boxes were bad, but that does not appear to be the case. Our local Comcast cable company said that they are working to solve the problem, and feel it might have something to do with their equipment, rather than the Motorola DCT6412.
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vtincali
Newbie
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15. January 2005 @ 13:45 |
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Having the same problem in Lansing MI
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weewood
Suspended due to non-functional email address
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15. January 2005 @ 17:07 |
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Our local Comcast people seem to have figured out what the problem is. They haven't said but the Motorola DCT6412 is no longer freezing. Check you digital channels. We noticed that they seemed to never freeze.
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wesabi
Newbie
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17. January 2005 @ 15:31 |
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What did Comcast do to fix the problem? Did they give you a new box? Or did they fix it remotely?
I'm located in Foster City and I'm still having occasional lockups on my second Motorola DVR box. If you could give me any insight on how to resolve this problem, I'd appreciate it. Thanks.
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weewood
Suspended due to non-functional email address
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17. January 2005 @ 16:43 |
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They must have fixed it remotely. My step-son also had the freezing problem and when he called around the middle part of last week, Comcast said they had figured out what the problem was and would be sending a signal out to all Motorola DCT6412 boxes within a couple of days, but inspite of that our box started working just fine. We have not had a failure since January 12th.
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tmonser
Newbie
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18. January 2005 @ 17:19 |
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We recently had Comcasts' DVR installed and the picture freezes periodically. You know when you picture something going out the window in your minds eye and you can hear the crunch of metal and plastic splitting apart as it hits the asphalt that's the feeling I get about this DVR, but thanks for the other posts. I will contact Comcast...ArGh
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eenclean
Newbie
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6. February 2005 @ 08:56 |
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I have the same problem every 11 hours here in SLC, utah. beating my head on the wall because the guide has to redownload every time i reset to unfreeze.
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mindean
Newbie
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8. February 2005 @ 06:31 |
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Comcast finally acknowledges the problem. Last week motorola sent down a patch to fix problem. However it made the problem worse. Another patch was sent yesterday..I'll keep you posted on results. PS I called comcast sales and they reimbursed my monthly fee.
Insanity: Doing things the same way and expecting diffrent results!
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eenclean
Newbie
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8. February 2005 @ 17:16 |
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Eck. They refuse to credit my monthly price, and refuse to acknowledge that this is the same problem from other markets. They have told me I need a service call and maybe equipment replacement, so I have issued an ultimatum via email that I will go directivo if I cannot at least get a credit until they fix my problem. I said I would be scheduling service call if they can provide me the credit or else delivering this piece of junk receiver to their office and scheduling directv installation.
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weewood
Suspended due to non-functional email address
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9. February 2005 @ 05:56 |
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You mentioned earlier that the guide had to be downloaded everytime the DVR froze. I've never had this problem, and do not recall anyone else mentioning it. I would take the service call and get a new box. This DVR is much better than Tivo's and once you get it working, you will love it. I suggest that you hang in there, if you can.
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charlie-w
Suspended due to non-functional email address
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9. February 2005 @ 18:54 |
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I've been having the same problem with the box freezing (among others!) and got Comcast to credit me for the month's DVR cost.
I don't think you have to unplug the unit when it freezes- just move the channel selector up or down should get it working again. But if you DO have to unplug it, it loses all the program guide info, and has to reload everything.
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KOOLBREW
Junior Member
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17. February 2005 @ 09:02 |
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In early January, I was having the same freezing problems and after 3 boxes, has it resolved. I was notified that all motorola boxes in the GI1446 series have glitches. After going through 3 boxes in this series, I was given one in the GI1436 series and it works fine. Check your serial number and contact Comcast.
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weewood
Suspended due to non-functional email address
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17. February 2005 @ 09:20 |
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I just read an article in the San Jose Mercury News regarding the freeze problem with Comcast's DVR. The article said that all DVR have had a fix transmitted to them as of last Firday that resolves this freeze problem. I'm really going to keep an eye on my DVR and let Comcast know if it even hiccups!
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KOOLBREW
Junior Member
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17. February 2005 @ 09:24 |
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RE: my message about the bad Motorola serial #'s, I live in Harrisburg, Pa. area.
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eenclean
Newbie
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17. February 2005 @ 22:01 |
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My problem is not specific to any channel. I tried enabling the time display on the front and found that it freezes exactly at 4:20 am and exactly at 4:50 pm if I'm not using it at those times. If I am using it, it may freeze at a different time, but always freezes back on schedule the next time i leave it idle to record my season passes. I have tried leaving it in a paused recording, with no luck, and also turning the power off so the picture doesn't display but it will still record, with no luck. Today, it started freezing every 20 minutes, so I have tried reformatting the drive (in the setup UI, pressing replay, my dvr x3, then live tv) and I am waiting to see if it is frozen in the morning. My freeze keeps the feed going with picture and sound on whatever channel or whatever recording that was playing, but all buttons stop responding. Hence the unplug reset. Hoping it is fixed, as I found today with a dtv tech that I have no LOS to have dtv here in my apartment. Otherwise I will just be purchasing the 80gb standalone tivo.
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mindean
Newbie
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18. February 2005 @ 15:40 |
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I just wanted to let you know that the download upgrade that comcast did two weeks ago in my area has fixed my problem with freezing! Good luck to you all!
Insanity: Doing things the same way and expecting diffrent results!
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dashiznit
Newbie
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17. March 2005 @ 12:52 |
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This message has been edited since posting. Last time this message was edited on 17. March 2005 @ 12:53
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ASR
Newbie
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21. August 2005 @ 20:36 |
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Still having the freezing problem,,,, in the Seattle area,,, I've probably already had close to a dozen DVR units and very close to going back to my TiVo DirecTV--never had a single problem with the TiVo,,,, only reason I gave it up was could not get the Sat at my last house. Anyone had any current info?
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deemtee
Newbie
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7. January 2006 @ 11:17 |
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I've just started to have the same freezing problem with comcast/hd-dvr. It is the same symptom as someone posted earlier, it occurs evey day at either 4:20 or 4:50 (both am and pm). I never saw a resolution to this problem.
Comcast tech help seems clueless. Any help would be greatly appreciated
thanks..
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codymax
Junior Member
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13. January 2006 @ 19:43 |
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Here's the solution to most of your problems.
D*SH NETWORK
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ASR
Newbie
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13. January 2006 @ 20:01 |
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well, I'd almost go to Dish netwontwork, but when I bought my home in April of last year, they told me that I had to get the guy who sold me the home to pay his bill and 'let' me hook up with them!
I'd go for DirecTV with a real TiVo, but the cable/internet/phone deal I have with comcastic is to good to walk away from,,, and it is getting better,,,,, and they may be going to TiVo at some time
if the DVR would just go 'bloop bloop' and it still is inferior in usage, things like programing and general operation.
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codymax
Junior Member
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13. January 2006 @ 20:13 |
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Is SBC available in your area? if so try going through them they have a pretty good package phone, dsl, dish on one bill.
I'm an installer for dish and I get alot of installs that say "same address new customer" if that don't work escalate it and ask to speak to a supervisor.
You do need to have line of sight no trees or skyscrapers the satellites are located southeast. Trees are also an issue.
This message has been edited since posting. Last time this message was edited on 13. January 2006 @ 20:14
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ASR
Newbie
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14. January 2006 @ 05:49 |
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I know I can get dish network as the guy who sold me the house had it, so probably DirecTv, but the dsl is the hitch!-- just checked with the Qwest and SBC [site directed to an AT&T site] and no DSL!
There Ain't No Justice!
Guess I'm stuck with my 6,000 kb cable unless I get so fed up I want to unbundle and go for the DirecTv and pay 20 or 30 bucks a month more.
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