Nero freezes at 3% and then crashes computer burning audio cds

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Nero freezes at 3% and then crashes computer burning audio cds

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tonyera

Newbie

2. October 2005 @ 16:22

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Hi everyone I'm tony, I hope this question is in the correct forum I don't want to annoy anyone with my first post.

Basically I will try to describe the problem as detailed as possible and i really hope somebody can help me.

When burning audio and data cd's and using a variety of media (including cheap to expensive) Nero (both express and burning rom) doesn't go further than 3-4% and then it freezes. However when i press stop it freezes further, the cd keeps on spinning, my system crashes and i have to perform a manual restart.

I am using an external dvd writer connected to usb 2.0 via a notebook card.

I am not using any other usb devices or running anything unneccesary in the back ground that takes up power or memory.

I also did a search on similar questions and the problem is not the one where nero keeps sending the scci thing (sorry i don't remember exactly) everything loads up fine, the cache is loaded, burning starts and then it freezes,

I am using windows xp with service pack 2.

Also, every now and then it seems to work perfectly (both on 48x and 40x) for example yesterday i succesfully burned 2 audio cd's in succession, the third failed with this problem.

I really hope someone can help me, I will be so so grateful as I'm a bit silly with computers and don't know what to do

thank you very much in advance

Tony

[ + quote]

creaky

Moderator

2. October 2005 @ 22:46

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hi, welcome to the forum. pls post your Nero log, which lives on c:\program files\ahead\nero\nerohistory.log, and paste the LAST section here (the sections are separated by "====== Nero Burning History ======" or something similar. but DO NOT post your serial number which usually begins with '1A21' or similar....

[ + quote]

Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
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tonyera

Newbie

3. October 2005 @ 01:33

Link to this message

Hi, thanks so much for replying, this is the log (i think), i hope you can help

Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.57 (1008), size=48128 bytes, created 23/12/1997 01:23:24
ahead WinASPI: File 'C:\Program Files\ahead\Nero\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 22/07/2004 16:33:44
Nero version: 6.3.1.25
Recorder: <PHILIPS ED16DVDS> Version: J5S5 - HA 2 TA 0 - 6.3.1.25
Adapter driver: <> HA 2
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ?
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <QSI DVD/CDRW SBW-081>Version: NXA5 - HA 1 TA 0 - 6.3.1.25
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : FUJITSU MHN2200AT atapi Port 0 ID 0 DMA: On
CdRomPeripheral : QSI DVD/CDRW SBW-081 atapi Port 1 ID 0 DMA: Off

=== CDRom-Device-Map ===
QSI DVD/CDRW SBW-081 D: CDRom0
PHILIPS ED16DVDS E: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 39845888 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 247MB (253424kB)
Free physical memory: 156MB (160392kB)
Memory in use : 36 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

3.10.2005
Audio CD
05:14:24 #1 CDADOC -1 File Cdadoc.cpp, Line 1508
Audio item log info:
Audio document burn settings:
=============================
Burn mode: DAO,
CD Text: On,
Cache disk or network files: No,
Cache small files: No,
Cache files smaller than 65536 bytes.
Audio Multisession: No
List of audio tracks:
=====================
Track 01: Length: 03:36.72, Pause frames: 150, Filters: 0, Name: '01 twelve hour turn - water under bridges.mp3'.
Track 02: Length: 03:42.24, Pause frames: 150, Filters: 0, Name: '02 twelve hour turn - sleep comes early for you.mp3'.
Track 03: Length: 05:15.22, Pause frames: 150, Filters: 0, Name: '03 twelve hour turn - like a cool breeze blowing through you.mp3'.
Track 04: Length: 03:46.34, Pause frames: 150, Filters: 0, Name: '04 twelve hour turn - dance like everyone is watching.mp3'.
Track 05: Length: 04:48.09, Pause frames: 150, Filters: 0, Name: '05 twelve hour turn - the dream of youth.mp3'.
Track 06: Length: 05:04.02, Pause frames: 150, Filters: 0, Name: '06 twelve hour turn - manifest density.mp3'.
Track 07: Length: 03:36.37, Pause frames: 150, Filters: 0, Name: '07 twelve hour turn - no tomorrow.mp3'.
Track 08: Length: 04:22.41, Pause frames: 150, Filters: 0, Name: '08 twelve hour turn - i was raised to break.mp3'.
Track 09: Length: 05:48.15, Pause frames: 150, Filters: 0, Name: '09 twelve hour turn - don't let the music die and don't repl.mp3'.
Total size: 40:18.31

05:14:24 #2 Phase 90 File dlgbrnst.cpp, Line 1855
Buffer Underrun Protection activated

05:14:25 #3 Text 0 File Reader.cpp, Line 126
Reader running

05:14:25 #4 Text 0 File AudioCompilationImpl.cpp, Line 817
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

05:14:25 #5 Text 0 File Writer.cpp, Line 124
Writer PHILIPS ED16DVDS running

05:14:25 #6 Text 0 File Burncd.cpp, Line 3152
Turn on Disc-at-once, using CD-R/RW media

05:14:25 #7 Text 0 File DlgWaitCD.cpp, Line 247
Last possible write address on media: 359848 ( 79:59.73)
Last address to be written: 181230 ( 40:18.30)

05:14:25 #8 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)

05:14:25 #9 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: PHILIPS ED16DVDS;
CDR code: 00 97 28 26; OSJ entry from: Multi Media Masters && Machinary SA
ATIP Data:
Special Info [hex] 1: D0 00 A0, 2: 61 1C 1A (LI 97:28.26), 3: 4F 3B 4A (LO 79:59.74)
Additional Info [hex] 1: 00 00 80 (invalid), 2: 00 80 00 (invalid), 3: 00 80 80 (invalid)

05:14:25 #10 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================

05:14:25 #11 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_AUDIO_NOPRE (01 twelve hour turn - water under bridges.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 16272 (16272) = #16272/3:36.72
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 16272 blocks [PHILIPS ED16DVDS ]
1: TRM_AUDIO_NOPRE (02 twelve hour turn - sleep comes early for you.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 16674 (16674) = #16674/3:42.24
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 16674 blocks [PHILIPS ED16DVDS ]
2: TRM_AUDIO_NOPRE (03 twelve hour turn - like a cool breeze blowing through you.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 23647 (23647) = #23647/5:15.22
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 23647 blocks [PHILIPS ED16DVDS ]
3: TRM_AUDIO_NOPRE (04 twelve hour turn - dance like everyone is watching.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 16984 (16984) = #16984/3:46.34
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 16984 blocks [PHILIPS ED16DVDS ]
4: TRM_AUDIO_NOPRE (05 twelve hour turn - the dream of youth.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 21609 (21609) = #21609/4:48.9
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 21609 blocks [PHILIPS ED16DVDS ]
5: TRM_AUDIO_NOPRE (06 twelve hour turn - manifest density.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 22802 (22802) = #22802/5:4.2
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 22802 blocks [PHILIPS ED16DVDS ]
6: TRM_AUDIO_NOPRE (07 twelve hour turn - no tomorrow.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 16237 (16237) = #16237/3:36.37
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 16237 blocks [PHILIPS ED16DVDS ]
7: TRM_AUDIO_NOPRE (08 twelve hour turn - i was raised to break.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 19691 (19691) = #19691/4:22.41
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 19691 blocks [PHILIPS ED16DVDS ]
8: TRM_AUDIO_NOPRE (09 twelve hour turn - don't let the music die and don't repl.mp3)
2 indices, index0 (150) not provided
original disc pos #0 + 26115 (26115) = #26115/5:48.15
relocatable, disc pos for caching/writing not required/not required, no patch infos
-> TRM_AUDIO_NOPRE, 2352, config 0, wanted index0 0 blocks, length 26115 blocks [PHILIPS ED16DVDS ]
--------------------------------------------------------------

05:14:26 #12 Text 0 File ThreadedTransferInterface.cpp, Line 984
Prepare recorder [PHILIPS ED16DVDS ] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 9:
1: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 0 352800 38624544, ISRC ""
2: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 38624544 38977344 78194592, ISRC ""
3: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 78194592 78547392 134165136, ISRC ""
4: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 134165136 134517936 174464304, ISRC ""
5: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 174464304 174817104 225641472, ISRC ""
6: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 225641472 225994272 279624576, ISRC ""
7: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 279624576 279977376 318166800, ISRC ""
8: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 318166800 318519600 364832832, ISRC ""
9: TRM_AUDIO_NOPRE, 2352/0x00, FilePos 364832832 365185632 426608112, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
-150 | lead-in | 0 | 0x00 | 0x01
-150 | 1 | 0 | 0x00 | 0x21
0 | 1 | 1 | 0x00 | 0x21
16272 | 2 | 0 | 0x00 | 0x21
16422 | 2 | 1 | 0x00 | 0x21
33096 | 3 | 0 | 0x00 | 0x21
33246 | 3 | 1 | 0x00 | 0x21
56893 | 4 | 0 | 0x00 | 0x21
57043 | 4 | 1 | 0x00 | 0x21
74027 | 5 | 0 | 0x00 | 0x21
74177 | 5 | 1 | 0x00 | 0x21
95786 | 6 | 0 | 0x00 | 0x21
95936 | 6 | 1 | 0x00 | 0x21
118738 | 7 | 0 | 0x00 | 0x21
118888 | 7 | 1 | 0x00 | 0x21
135125 | 8 | 0 | 0x00 | 0x21
135275 | 8 | 1 | 0x00 | 0x21
154966 | 9 | 0 | 0x00 | 0x21
155116 | 9 | 1 | 0x00 | 0x21
181231 | lead-out | 1 | 0x00 | 0x01

05:14:28 #13 Phase 36 File dlgbrnst.cpp, Line 1855
Burn process started at 48x (7,200 KB/s)

05:14:28 #14 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0

05:14:28 #15 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 1 (relocatable, no disc pos, no patch infos, orig at #0): write at #16422

05:14:28 #16 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 2 (relocatable, no disc pos, no patch infos, orig at #0): write at #33246

05:14:28 #17 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 3 (relocatable, no disc pos, no patch infos, orig at #0): write at #57043

05:14:28 #18 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 4 (relocatable, no disc pos, no patch infos, orig at #0): write at #74177

05:14:28 #19 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 5 (relocatable, no disc pos, no patch infos, orig at #0): write at #95936

05:14:28 #20 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 6 (relocatable, no disc pos, no patch infos, orig at #0): write at #118888

05:14:28 #21 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 7 (relocatable, no disc pos, no patch infos, orig at #0): write at #135275

05:14:28 #22 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 8 (relocatable, no disc pos, no patch infos, orig at #0): write at #155116

05:14:28 #23 Text 0 File Mmc.cpp, Line 16038
StartDAO : CD-Text - On

05:14:28 #24 Text 0 File Mmc.cpp, Line 20660
Set BUFE: supported -> ON , Generic write control : ON

05:14:28 #25 Text 0 File Mmc.cpp, Line 16327
CueData, Len=160
21 00 00 41 00 00 00 00
21 01 00 00 00 00 00 00
21 01 01 00 00 00 02 00
21 02 00 00 00 03 26 48
21 02 01 00 00 03 28 48
21 03 00 00 00 07 17 15
21 03 01 00 00 07 19 15
21 04 00 00 00 0c 28 2b
21 04 01 00 00 0c 2a 2b
21 05 00 00 00 10 1d 02
21 05 01 00 00 10 1f 02
21 06 00 00 00 15 13 0b
21 06 01 00 00 15 15 0b
21 07 00 00 00 1a 19 0d
21 07 01 00 00 1a 1b 0d
21 08 00 00 00 1e 03 32
21 08 01 00 00 1e 05 32
21 09 00 00 00 22 1c 10
21 09 01 00 00 22 1e 10
01 aa 01 01 00 28 12 1f

05:19:22 #26 Text 0 File WriterStatus.cpp, Line 115
<PHILIPS ED16DVDS > start writing Lead-Out at LBA 181231 (2C3EFh), lenght 0 blocks

05:19:27 #27 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

05:19:27 #28 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

05:19:27 #29 Phase 37 File dlgbrnst.cpp, Line 1855
Burn process completed successfully at 48x (7,200 KB/s)

05:19:28 #30 Text 0 File AudioCompilationImpl.cpp, Line 828
DRM: DRM burn session terminated.

05:19:28 #31 Text 0 File AudioCompilationImpl.cpp, Line 857
DRM: Closing entire DRM handling. Bye.

Existing drivers:
File 'Drivers\ASPI32.SYS': Ver=4.57 (1008), size=23936 bytes, created 23/12/1997 02:02:46
File 'WNASPINT.DLL': Ver=V1.20, size=57344 bytes, created 04/02/2003 08:24:08
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 04/08/2004 06:59:42 (Adapter driver for src)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

thanks

Tony

[ + quote]

creaky

Moderator

3. October 2005 @ 01:45

Link to this message

no worries, here goes...

Quote:
Nero version: 6.3.1.25

- too old, update to 6.6.0.16 (free) and if you got Burning Rom, stick to that, it's better than express

Quote:
Recorder: <PHILIPS ED16DVDS> Version: J5S5

- can't find any newer firmware, for instance i tried here - http://home.scarlet.be/~je482991/PCE/external.htm - i guess it's a real new burner

Quote:
Bus Type : via Inquiry data (1) -> ATAPI, detected: ?

- that question mark is ok as you said the burner's external..

Quote:
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder

- yup, Nero is too old to recognise your burner, so is having to guess

Quote:
DiskPeripheral : FUJITSU MHN2200AT atapi Port 0 ID 0 DMA: On
CdRomPeripheral : QSI DVD/CDRW SBW-081 atapi Port 1 ID 0 DMA: Off

- a-ha, there's one of your problems, DMA needs to be ON, fix via this - http://home.comcast.net/~bbmayo/FAQ.htm

Quote:
Physical memory : 247MB (253424kB)
Free physical memory: 156MB (160392kB)
Memory in use : 36 %

- just for info, always close down as many programs as you can prior to all burns

Quote:
Recorder: PHILIPS ED16DVDS;
CDR code: 00 97 28 26; OSJ entry from: Multi Media Masters && Machinary SA
ATIP Data:
Special Info [hex] 1: D0 00 A0, 2: 61 1C 1A (LI 97:28.26), 3: 4F 3B 4A (LO 79:59.74)
Additional Info [hex] 1: 00 00 80 (invalid), 2: 00 80 00 (invalid), 3: 00 80 80 (invalid)

- if ALL the suggestions don't work, try different media

Quote:
Burn process completed successfully at 48x (7,200 KB/s)

- i only ever do 16x max for audio and 24x max for data..

[ + quote]

This message has been edited since posting. Last time this message was edited on 3. October 2005 @ 01:46

tonyera

Newbie

3. October 2005 @ 02:21

Link to this message

thanks a lot, i updated Nero and was about to do the dma thing but i got scared - am i really supposed to uninstall both the primary and secondary ide channels?

thanks for all you help, so much

Tony

[ + quote]

creaky

Moderator

3. October 2005 @ 02:24

Link to this message

yeah, don't be worried, it sounds scarier than it is.. Windows will happily redetect them, upon next starting the computer, just the same as it detects new devices any other time..

[ + quote]

tonyera

Newbie

4. October 2005 @ 09:04

Link to this message

just to say everything is fine now

thank you very much for all your great help

i appreciate it so much

keep up the good work

Tony

[ + quote]

creaky

Moderator

4. October 2005 @ 09:08

Link to this message

YAY, nice one, you're welcome, happy burning.

[ + quote]

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