|
Can't install Nero 7
|
|
|
riker147
Junior Member
|
10. November 2005 @ 01:37 |
Link to this message
|
|
Ok people, I'm new to this so please have patience with me.
My problem is every time I try to install Nero 7 I get an error messsage that say's, "MSI starter has encountered a problem and needs to close". I'v downloaded the Demo version 3 different times from 3 different sites and get the same error message every time. Any thoughts?
|
|
Advertisement
|
|
|
|
|
nsmxj04
Newbie
|
10. November 2005 @ 06:51 |
Link to this message
|
i get the same. is there another program that does the same as Nero we could use?
|
|
riker147
Junior Member
|
13. November 2005 @ 10:41 |
Link to this message
|
|
Can someone at least tell me what MSI means.
|
Moderator
|
13. November 2005 @ 10:46 |
Link to this message
|
Quote:
Can someone at least tell me what MSI means
- Microsoft Installer, an installer system written by Microsoft for Windows platforms
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules *** |
|
riker147
Junior Member
|
13. November 2005 @ 10:50 |
Link to this message
|
So, the problem is not with Nero 7 but with Microsoft Installer?
|
Moderator
|
13. November 2005 @ 10:52 |
Link to this message
|
|
sorry, didn't finish earlier reply. meant to say i'm still looking..
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
|
|
riker147
Junior Member
|
13. November 2005 @ 10:54 |
Link to this message
|
|
OK..........Thank You
|
Newbie
|
14. November 2005 @ 01:01 |
Link to this message
|
|
Try to Update Your Bios Divers. Or you can Try to install ms xp service pack 2 on your computer. If that does not work then i don't know
|
|
riker147
Junior Member
|
14. November 2005 @ 03:01 |
Link to this message
|
|
I already have service pack 2 and there is no update for my bios.
|
|
riker147
Junior Member
|
17. November 2005 @ 15:33 |
Link to this message
|
|
Does anyone else have this issue, or am I the only one?
|
|
DJBrad187
Newbie
|
17. November 2005 @ 18:23 |
Link to this message
|
|
I had a the same problem so i just went back to Nero 6, My MCI was fine and up to date as well, I had it checked by a professional.
Hope that help's you at all.
This message has been edited since posting. Last time this message was edited on 17. November 2005 @ 18:25
|
|
riker147
Junior Member
|
18. November 2005 @ 14:54 |
Link to this message
|
Thanks for the reply. It's good to know that it "might" not be my system. I,to, went back to Nero 6 and am awaiting a reply from the people at Ahead Sofware. (4 days and counting).
|
Moderator
|
19. November 2005 @ 07:24 |
Link to this message
|
|
sounds like going back to 6.x is a very wise move. there's too many ppl having grief with 7.x at the moment...let everyone else be the guinea pigs for the bugs....wait 'til at least 7.1 or whatever the next big release is..
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
|
|
riker147
Junior Member
|
19. November 2005 @ 11:48 |
Link to this message
|
|
Excellent advice.
|
|
riker147
Junior Member
|
19. November 2005 @ 14:27 |
Link to this message
|
OK, got this email from Ahead today(11/19). It worked for me. Hope it works for others as well. Good Luck.
"Thank you for your e-mail.
We have a new Cleantool which will hopefully solve the problem (I know you have done this step already but this is with the new cleantool).
First make sure you have your Nero 7 serial key to install Nero/NeroExpress with.
Launch Nero StartSmart and open the Nero ProductCenter by clicking
on the "Nero" logo in the upper left corner.
Select the tab "serial numbers", here you can see your serial number.
You can also find your serial number by the following way:
Open the registry by clicking on 'start' in Windows, then click 'run' and enter "regedit" in the text field, confirm with "OK".
Select the path
HKEY_LOCAL_MACHINE\Software\ahead\Installation\Families\Nero 7\Info
Doubleclick the entry: 'serial7'.
Here you will find your serial number.
The serial number has this form:
1Cxx-xxxx-xxxx-...
Download the CleanTool for Nero 7 from
ftp://ftp9.Nero.com/attach/General-CleanTool_7.zip
to your desktop.
Unzip the Cleantool with WinZIP or WinRAR and then double click on the EXE file to run it.
Reboot your system when the clean tool has finished.
It will clean the registry and remove all Nero entries.
Start the installation of Nero 7 again.
If you have any further questions, please don't hesitate to contact us again.
Best regards,
Alexander Frick
Nero Support "
|
|
lbdyck
Newbie
|
23. November 2005 @ 15:14 |
Link to this message
|
I ran into a problem during the install where I get a popup indicating that atl7138cb9db6.dll cannot be found in 15f1bf05.cab.
I've downloaded the Nero 7 clean as mentioned above and rebooted and still get this error.
I've e-mailed Nero support several times with no response over the past 2 weeks. I've talked to customer service with the same lack of response.
Any suggestions other than to seek a refund.
|
|
baboo
Junior Member
|
24. November 2005 @ 00:15 |
Link to this message
|
What you might want to try is do a disk clean up delete all your cookies then defrag. Before installing Nero 7, Close all your windows that are open, disable norton antivirus or which ever one you have.Go into control panel and go to add and remove programs and make sure Nero 7 is not there and has been uninstalled.go into my computer and check c drive Program files and check to see if ahead is gone and also look for Nero to see if that is also gone if not delete them also go into the registry and check local machine under software and see if ahead and Nero are gone if not delete them also check under current user and do the same. by then your computer should be clear of Nero then try to install Nero 7 happy thanksgiving!!
Baboo
|
|
lbdyck
Newbie
|
24. November 2005 @ 08:52 |
Link to this message
|
Thanks to a suggestion in this thread I have Nero 7 installed.
What I did was clean up the \windows\temp directory of all files and directories, removed all ahead directories from the applications folder, and cleaned up the registry for any/everything related to Nero and ahead.
What a pain but at least it is installed.
|
|
Advertisement
|
|
|
|
guapoella
Newbie
|
6. December 2005 @ 13:32 |
Link to this message
|
Thank you baboo. I had exactly the same problem and cleaning out the registry (ahead & Nero entries) and turning off Symantec did the trick. Now I get to see how my $50 works.
|
