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afterdawn.com > forums > software, operating systems and more > windows - virus and spyware problems > my computer doesnt shutdown or restart
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my computer doesnt shutdown or restart
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rav009
Senior Member
_ 		13. January 2006 @ 00:53 _ Link to this message    Send private message to this user   
click start>run> shutdown.


see what happens , btw ill try my best to help but i have not got pc acces at home at the moment as im going to have to format it then ill be on and sort this.

seen this a few times and ill check the HJT later.
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Yours Truly; Rav
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mscritsm
Junior Member
_ 		15. January 2006 @ 17:10 _ Link to this message    Send private message to this user   
I had the same problem. In my case it turned out to be the "InCD Helper" service. Before you do a shutdown, turn off this service. This took my computer a long time (a minute at least) before it finally shut down and I still got a warning that the service couldn't be shut down. After this try shutting down your computer. If it shuts down, you have the culprit.

I am still trying to find a solution for this problem, other than disabling the service permanently. According to Nero, they fixed this problem back in 5/24/2004, but it started for me about the time I installed Nero 7 last month.
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This message has been edited since posting. Last time this message was edited on 15. January 2006 @ 17:16
spetragl
Junior Member
_ 		18. January 2006 @ 06:28 _ Link to this message    Send private message to this user   
I have the identical problem.
If you execute:
NET STOP "InCD Helper"
it takes about a minute or so to really stop.
Then if you do a normal shutdown, the machine comes down OK.

Any idea when they will fix this?
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mscritsm
Junior Member
_ 		18. January 2006 @ 13:07 _ Link to this message    Send private message to this user   
I have no idea of when they will fix it. I did notice that during the install of the Nero 7 suite, if you choose the custom install option all the Nero 7 components are selected as the baseline with the exception of the InCD feature. This gives me hope that at least they might recognize they have a problem, even if their current workaround is to disable this feature.
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pulsar
AfterDawn Addict
_ 		19. January 2006 @ 10:55 _ Link to this message    Send private message to this user   
I do not know of anyone who would have InCD installed on their PC. It is a pile of crap!
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spetragl
Junior Member
_ 		26. January 2006 @ 04:08 _ Link to this message    Send private message to this user   
One further insight.
While doing routine maintenance last night I had to reinstall Nero's InCD. Strangely enough, the computer shutdown problem went away.
Searching back, I found that during a Nero install, it inserted an "UpperFilter" string in the registry for the DVD/CD-ROM drives containing InCDpass.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
If this "UpperFilter is removed", apparently the InCd Helper hangs on shutdown.
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